Terms and Conditions

SAGE TERMS OF USE AND SALE

Last Updated: October 2025

These Terms of Use and Sale (“Terms”) apply to your access to, purchase of, and use of the Products and Services of Sage Appliances GmbH (a company registered in Germany under company number HRB 81309 with a trading address at Sage Appliances GmbH , Campus Fichtenhain 48, 47807 Krefeld, Germany hereinafter referred to as “Sage”, and our Affiliates including but not limited to the brands Sage, Beanz, ChefSteps, Lelit, Sage Commercial and others (collectively “Sage,” “we,” “us,” or “our”).

PLEASE READ THESE TERMS OF USE AND SALE CAREFULLY. ADDITIONAL TERMS AND CONDITIONS MAY BE APPLICABLE TO YOU THAT EITHER SUPPLEMENT OR REPLACE CERTAIN PROVISIONS IN THESE TERMS OF USE AND SALE.

BY CLICKING TO INDICATE YOUR ACCEPTANCE TO THESE TERMS OF USE AND SALE, OR OTHERWISE ACCESSING, PURCHASING OR USING OUR PRODUCTS AND SERVICES (DEFINED BELOW), YOU ACKNOWLEDGE THESE TERMS OF USE AND SALE AND ALL TERMS REFERENCED HEREIN (FOR EXAMPLE OUR PRIVACY NOTICE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS, PURCHASE OR USE OUR PRODUCTS OR SERVICES.

The term "Products" means any hardware and physical devices, or any tangible food or drink products (for example coffee beans) sold by Sage. The term "Services" refers to our websites, mobile applications, connected appliances’ software and other online products and services (some of which are paid subscription services). These terms do not alter in any way the terms or conditions of any other agreement you may have with us with respect to any Products, Services or otherwise. If you are using the Products or Services on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity's behalf and that such entity agrees to be responsible to us if you or such entity violates these Terms.

Sage reserves the right to change or modify these Terms at any time and at our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by sending an email notification, providing notice through the Services or updating the “Last Updated” date at the beginning of these Terms. Your continued use of the Services will confirm your acceptance of the revised Terms. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply when you access or use the Services. If you do not agree to the revised Terms, you must not access or use the Services. Any changes we make will not affect your rights with respect to Products you have already purchased or orders you have already placed.

1. Privacy Policy

Please refer to our Privacy Notice for information about how we collect, use and disclose information about you. By giving your consent, you agree to receive electronic communications from us.

2. Additional Terms

When you use our Products and Services, your use is subject to the applicable terms and conditions for those Products and Services. For example, when you may use, download, install or otherwise use our mobile applications, your use is subject to an End User License Agreement.

3. Eligibility; Registration and Account; Required Equipment, ISP and Carrier

3.1 Eligibility

The Services are not targeted toward or intended for use by anyone underage as defined by the local laws. By using the Services, you represent and warrant that you (a) have not been previously suspended or removed from the Services, or engaged in any activity that could result in suspension or removal from the Services, and (b) have full power and authority to enter into these Terms and that in so doing, will not violate any other agreement to which you are a party.

3.2 Registration and Account

In order to access and use certain areas or features of the Services, you will need to register for a Sage account and/or create a profile. When registering for an account, you cannot create an account name that incorporates a trademark without authorization from the trademark owner. We reserve the right to reclaim account names on behalf of any business or individual that holds legal claim, including trademark rights, in those names. By creating an account, you agree to (a) provide accurate, current and complete account information, (b) maintain and promptly update your account information from time to time as necessary, (c) maintain the security of your account credentials, (d) be responsible for the acts or omissions of any third party you authorize to access or use your account and the Services, and (e) immediately notify us if you discover or otherwise suspect any security breaches related to the Services or your account.

3.3 Required Equipment, ISP and Carrier

You acknowledge that the availability of certain Services depends on (a) your computer, mobile phone or tablet, home wiring, home Wi-Fi network, Bluetooth connection, and other related equipment ("Equipment"), (b) your Internet service provider ("ISP"), and (c) your mobile phone or tablet service carrier ("Carrier"). You agree that you are responsible for all fees charged by your ISP and Carrier in connection with your use of the Services and that you are responsible for complying with all agreements and other policies of your ISP and Carrier. You further acknowledge and agree that your interactions with your ISP and Carrier are solely between you and such third parties, and that Sage is not responsible or liable in any manner for such interactions.

4. Terms of Sale

4.1 Conclusion of Contract

Orders can be placed exclusively online at the Sage shop website. By completing the checkout process and clicking the button labelled “Order with obligation to pay” (or the equivalent in the local language), you submit a binding offer to purchase the goods in your cart. Immediately after placing your order, you will receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance. A purchase contract is only concluded when we expressly accept your order by sending you a shipping confirmation email or by dispatching the goods to you, whichever occurs first.

Before you place your order, we will provide you with all legally required pre-contractual information in accordance with Directive 2011/83/EU and national implementations, including details of the main characteristics of the goods, the total price including taxes and delivery charges, your right of withdrawal, and other key information.

The contract partner is Sage Appliances GmbH, Campus Fichtenhain 48, 47807 Krefeld, Germany. Contracts may be concluded electronically and have the same legal effect as written contracts. Prior to submitting your order, you can review and correct your entries and remove items from the shopping cart. We do not sell to persons under 18 years of age.

We reserve the right to refuse an order if we are unable to fulfil it due to stock unavailability, obvious pricing errors, or other legitimate reasons. In such cases you will be informed without undue delay and any payment will be refunded.

Orders placed on this website are accepted subject to the customer agreeing that goods are for end consumer use only and not for commercial resale. The commercial resale of goods is subject to our terms and conditions for resale. Resellers are required to create a resale account before placing orders for resale using the appropriate channels. This is an end consumer website only.

4.2 Right of Withdrawal

Consumers have the right of withdrawal when the consumer is a natural person who carries out a legal transaction for purposes which are predominantly not attributable to their commercial or independent professional activity, unless the law provides for an exception for goods purchased online from our Sage online shop, see here: Sage Right of Withdrawal.

Exceptions to the right of withdrawal for Beanz Online shop

On our Beanz online shop, we only sell freshly roasted beans. The right of withdrawal can be excluded for these "customised foods".

There is no right of withdrawal when the contract concerns the supply of goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs. In any case, we want satisfied customers, and if you are not satisfied with your product, you can contact our customer service at any time, and we will help you find an alternative product.

4.3 Prices, Shipping Costs & Availability

Prices shown on our website are inclusive of any applicable Value Added Tax (VAT), where required by law. As we sell exclusively to individual consumers, we do not routinely issue VAT invoices. However, if you require a VAT invoice for your purchase, you may request one by contacting our customer support team. We reserve the right to provide a simplified VAT invoice where applicable, in accordance with relevant tax regulations.

Please note that we do not supply VAT invoices for business or commercial use, as we do not offer business-to-business sales. As there is no option to enter a VAT number during checkout, we are unable to reissue or amend invoices to include one after the order has been placed. All prices are shown in the local currency of your delivery country (for example, EUR in the Eurozone, SEK in Sweden, PLN in Poland).

For the products purchased in Sage online shop in addition to the prices listed on the product pages, there is a flat fee shipping charge of 10 € for any orders under 30 €. Free Shipping for any products over or are 30 €.

For the products purchased in the Beanz online webshop the shipping is for free. We do not charge any extra costs for payments.

All Products and Services offered for sale are subject to availability and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue sales of Products and Services without prior notice. Prices for Products and Services are subject to change at any time, but such changes will not affect any order for Products or Services you have already placed. Some of the Products are shown in the Services for promotional purposes only and may not be available for purchase.

4.4 Delivery

Our goods are delivered within Netherland. The delivery time is typically 3-7 working days, unless different delivery times are noted on the respective product page. We will deliver the goods to you without undue delay and in any event not more than 30 days after the day on which the contract is entered into, as required by the EU Rights Directive 2011/83/EU and its national implementations. If we fail to deliver within this timeframe, you have the right to terminate the contract and receive a full refund, unless otherwise agreed. The goods will be at your risk from the time of delivery. Please note that currently the following places are excluded from our delivery:

Non-Deliverable Locations
UK	Scottish Highlands	Jersy (JE)	Scottish Isles
	Isle of Man (IM)	Guernsey (GG)
France	*French Overseas Territories (Including):*
	Guadeloupe	Mayotte	Miquelon
	French Guiana	Saint Barthélemy	Wallis
	Martinique	Saint Martin	Futuna
	La Réunion	Saint Pierre	French Polynesia
	New Caledonia	the French Southern and Antarctic Territories
Netherlands	*Netherlands Overseas Territories (Including):*
	Aruba	Curaçao	Sint Maarten
Italy	Vatican City	Livigno
Spain	Gran Canaria (35)	Ceuta (51)	Melilla (52)
	Tenerife (38)	Canary Islands (IC)	the Balearic Islands
Portugal	Madeira
Andorra (AD)	Whole Area
Gibraltar (GI)	Whole Area
San Marino (SM)	Whole Area

If you wish to receive products in an excluded territory of a country for which we do have a Sage shop Website, please contact our customer care team. The team will then create an order for you based on the product selected, and send you a quote excluding the delivery cost. Please note that while we will assist with arranging the order, it remains your obligation to arrange the collection and delivery of your order from our warehouse at your own expense. Your statutory consumer rights under the EU Rights Directive 2011/83/EU and its national implementations are not affected by these delivery exclusions.

In the event that Sage, through no fault of its own, is unable to deliver the ordered goods because our supplier does not fulfill its contractual obligations, we will notify you promptly. In such cases, you will have the right to a full refund for any payments made for the undelivered goods, and we will process this refund without undue delay. Your statutory rights under the Rights Directive 2011/83/EU and its national implementations are not affected.

4.5 Due Date and Payment; Default

All payments are due immediately. Payments can alternatively be made via Payment provider or Credit Card. Your credit card account / payment provider account will be debited on completion of your order.

4.6 Offsetting and Retention

As a consumer, your statutory rights under the EU Rights Directive 2011/83/EU and its national implementation are not affected by this clause. You may not offset any amount against any payment due to Sage, unless your counterclaims are legally ascertained or undisputed by Sage. You are furthermore authorized to exercise retention rights only insofar as your counterclaims are based on the same contractual relationship, or as otherwise permitted by law.

4.7 Reservation of Title

The goods continue to remain the property of Sage until full payment has been received. However, this does not affect your statutory rights as a consumer under the Rights Directive 2011/83/EU and its national implementation, including when title passes to you upon delivery or earlier if you take possession. Pledging, transferring, processing, or redesign of the goods by you is not possible without our consent prior to transfer of ownership.

4.8 Returns, Warranty and Liability

A Right of Withdrawal exists for change-of-mind returns and refunds for products purchased in our Sage online web shop. Please see the Right of Withdrawal (14 days statutory, extended by Sage to 30 days).

A Statutory Legal Guarantee of Conformity under EU law and its national implementations covers all goods purchased in our Sage web shop. This means that you are entitled to remedies such as repair, replacement, or, if those fail or are disproportionate, refund or price reduction for any lack of conformity existing at delivery. The legal guarantee period is two years from delivery, or longer where national law provides. If a defect becomes apparent within twelve months of delivery, or within twenty-four months in France, it is presumed to have existed at the time of delivery unless we prove otherwise.

A Sage Guarantee is offered to you in addition to your legal rights. Sage offers a 2-year manufacturer’s guarantee on most appliances, covering defects in materials or workmanship. This is an extra benefit and does not limit or replace your statutory rights. You may choose to claim under the Sage commercial guarantee or the legal guarantee.

For returns and refunds for products purchased in the Beanz online web shop, please refer to the Beanz Return Policy.

Liability Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. In particular, we do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for liability under applicable product liability laws, or for any statutory rights you have as a consumer. For Germany and Austria specifically, we remain liable for intent and gross negligence as required by law. In cases of slight negligence, if we breach an essential contractual duty (“Kardinalpflicht” – a duty that is fundamental for achieving the contract’s purpose and which you can normally rely upon), our liability is limited to the typical, foreseeable damages. We are not liable for simple negligence in the performance of non-essential duties. Any broader exclusion of liability does not apply to your statutory warranty rights (§§ 434 ff. BGB / ABGB; KSchG) or to damages where liability cannot be excluded by law. If we replace a defective product, you must return the original item to us within 30 days at our expense.

5. Third-Party Products Purchased from Third-Party Sellers.

We may provide the ability to purchase products from third-party sellers through the Services, in which case, we can act as an intermediary only. If you purchase a product from a third-party seller only, your purchase can be governed by the terms and policies of that third party. We may not be the sellers of such products and not a party to the sale of these products; therefore, in such cases we do not make any representations or warranties in terms of that product, nor do we accept returns or issue refunds for such products.

6. Errors

We attempt to be as accurate as possible and to eliminate errors on our Services; however, we do not represent or warrant that the descriptions, pricing, or other Product- or Service-related information is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price, when possible) or to cancel the order and refund any amount charged.

7. Subscription Services

7.1. Services Subject to Free Trial, Discount Period and Auto-Renewal One of the paid subscription Services that we provide is online cooking classes, demonstrations, and a corresponding provision of recipes and related services to our subscribers (collectively, the "Cooking Lessons"). In connection with the Cooking Lessons, subscribers may have the opportunity to interact with online instructors and teaching assistants. These individuals are not our employees, and we are not responsible for the content and information that they provide through the Services

Another paid subscription Service is for periodic coffee bean deliveries through Beanz.com (“Beanz subscriptions”). These coffee beans are provided by independent roasters, and we are not responsible for the fitness, quality or suitability of those beans. We hereby disclaim any liability in connection with the merchantability or defects, if any, of any orders or purchases via your Beanz subscription(s).

7.2 Pricing and Availability - Subscriptions

We provide some of our Services free-of-charge. However, certain subscription services (such as Cooking Lessons, Beanz coffee delivery services, etc.), may be one of our paid subscription Services subject to a periodic fee (as described in the applicable subscription offer), provided that we may provide a free trial (a "Free Trial") or discount period (a "Discount Period") to allow new subscribers to try the Service. We reserve the right, in our absolute discretion, to determine your Free Trial or Discount Period eligibility, and we may limit eligibility or duration to prevent free trial or discount abuse. We reserve the right to revoke the Free Trial or Discount Period and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent subscription are not eligible. We may use information such as device ID, method of payment, or an account email address used with an existing or recent subscription to determine eligibility. For combinations with other offers, restrictions may apply.

If you sign up for a Free Trial or Discount Period, you will be automatically charged a periodic fee (the "Subscription Fee"), plus applicable taxes and related charges, for continued access after its expiration unless you cancel your subscription on or before the end of the Free Trial or Discount Period. YOU MAY NOT RECEIVE A NOTICE FROM US THAT YOUR FREE TRIAL OR DISCOUNT PERIOD HAS ENDED OR THAT THE FULL PAYING PORTION OF YOUR SUBSCRIPTION HAS BEGUN. Access to the Free Trial or Discount Period will end immediately upon cancellation during the Free Trial or Discount Period.

Following the Free Trial or Discount Period, we will continue to automatically charge the Subscription Fee on a periodic recurring basis until you cancel your subscription, or we terminate it in our discretion for any reason, and you hereby authorize us to charge the current, valid, accepted method of payment you have provided us with to make such payments. All payments are non-refundable.

You may cancel your subscription at any time. To cancel, go to the “Subscription” page on our website and follow the instructions for cancellation. To see when your account will close, click “Manage Subscription” on the “Subscription” page. If you signed up through a third party payment provider and wish to cancel your subscription, you may need to do so through that third party, for example, by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing through that third party. You may also find billing information about your subscription by visiting your account with the applicable third party.

We will provide you with advance notice of all fees we charge and any changes to our fees. If you continue to use paid Services after a fee has been increased, you agree to pay the increased fee. If you terminate your subscription, you are responsible for the full amount of the Subscription Fee for the subscription period during which you terminated, and you will continue to have access to your subscription benefits until the end of that period. You must cancel your subscription before it renews in order to avoid billing of the Subscription Fee for the next subscription period. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL PERIODS AND/OR ANY UNUSED SERVICES. If, for any reason, you do not pay any Subscription Fee when due: (i) you remain liable for the Subscription Fee as well as any costs we incur in collecting it, including attorneys' fees; (ii) you authorize us to continue charging your chosen payment method pursuant to the terms hereof; and (iii) we may suspend or terminate your access to the Services. To the extent that you continue to be charged after valid cancellation of your subscription due to our error, you agree that your sole remedy will be to receive a refund from us for the overcharged amounts.

8. EU Data Act (Regulation (EU) 2023/2854) Compliance

8.1 The Transparency Notice for Connected Products and Related Services (“Transparency Notice”) is incorporated by reference into, and forms part of, these Terms of Use and Sale and the End User Licence Agreement (EULA). The Transparency Notice provides product- and service-specific information required by the EU Data Act, including: the types/format and estimated volume of data generated from the use of connected products and related services; whether data are generated continuously and in real time; storage location and retention; and how you can access, retrieve or, where relevant, erase data. If Sage wishes to use readily available, non-personal data for its own purposes (e.g., reliability analytics, product improvement), Sage will do so only on the basis of a contract with you, typically presented in the related-service terms at setup, with transparent purposes; changes of purposes require your informed agreement.

8.2 To exercise your rights under the EU Data Act, you may submit a user request for data generated from the use of your connected product via our User Access Form under Data Subject Request Form. Select Access IoT Data, then enter your serial number and product model so we can verify your status and process your request as described in the Transparency Notice. We will make such data available to you without undue delay, on the basis of a simple electronic request, easily and securely, free of charge, of the same quality as available to Sage, in a comprehensive, structured, commonly used and machine-readable format and, where relevant and technically feasible, continuously and in real time. You may also designate a third party to receive your data directly on the same conditions. For security reasons, we will request only what is necessary to authenticate your identity and confirm any third party’s authorisation and will not retain verification information or access logs beyond what is necessary for execution, security and maintenance. The Transparency Notice explains formats, fulfilment times and continuous/real-time access (where feasible). If your appliance data includes personal information, you retain all GDPR rights (e.g., access, rectification, erasure, portability) in addition to the rights under the Data Act.

9. Licenses to Use the Services and Materials

Unless otherwise indicated, all content and other materials contained on the Services, including, without limitation, our logos and all designs, text, recipes, ingredient lists, cooking times, videos, graphics, pictures, information, data, software, sound files, other files, and the selection and arrangement thereof (collectively, "Materials") are the proprietary property of Sage or our affiliates or licensors and are protected by national and international copyright, trademark and other intellectual property laws.

Sage grants you a limited, royalty-free, non-exclusive, non-transferable, non-sublicensable, worldwide license to access and use the Materials made available through the Services for your own personal, non-commercial purposes. Except as expressly permitted by law or by Sage in writing, you will not reproduce, redistribute, sell, create derivative works or subsequent versions, decompile, reverse engineer or disassemble our Services (except in cases where you have the right to do so under applicable law), nor will you take any measures to interfere with or damage our Services.

Sage encourages the use and distribution of certain Materials on the Services, including our recipes, ingredient lists, videos, pictures and User Content (defined in Section 12). Unless otherwise stated, such Materials are made available to you under the most recent version of the Creative Commons Attribution-NonCommercial-ShareAlike license (BY-NC-SA). Note that our service names, trademarks, logos and slogans that may appear on the Services are not licensed to you under the Creative Commons license.

Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, trademark, copyright or other proprietary rights of Sage or any third party, whether by estoppel, implication or otherwise. The licenses granted herein are revocable at any time.

10. Repeat Infringer Policy; Copyright Complaints

In accordance with applicable laws, we have adopted a policy of limiting access to the Services by or terminating the accounts of users, in appropriate circumstances and in our sole discretion, who infringe the intellectual property rights of others. If you believe that anything on the Services infringes any copyright that you own or control, you may file a notification of such infringement with our designated agent as set forth below:

Name of Designated Agent: General Counsel, Breville USA, Inc.
Address: 19400 S. Western Ave., Torrance, CA 90501
Phone: 310-755-3000
Email: generalcounsel@breville.com

For non-U.S. residents, you must follow all applicable, jurisdiction-specific notification requirements.

You should also note that if you knowingly make any material misrepresentation in your notification that the material or activity is infringing, you will be liable for any damages, including, without limitation, costs and attorneys' fees, incurred by us or the alleged infringer as the result of our relying on such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

11. Trademarks

"Sage", the Sage logo and other trademarks used in the Products and Services (collectively, the "Trademarks") are owned by Sage or our Affiliates or used under licenses, and may not be copied, imitated or used, in whole or in part, without our prior written permission in each instance. You may not use any metatags or other "hidden text" utilizing the Trademarks or any other name, trademark or product or service name of Sage or our Affiliates without prior written permission in each instance. In addition, the look and feel of the Services, including, without limitation, all page headers, custom graphics, button icons and scripts, constitute the service mark, trademark or trade dress of Sage or our Affiliates and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned on the Services may be trademarks of their respective owners and may not be copied, imitated or used, in whole or in part, without the permission of the applicable trademark holder. Reference to any products, services, processes or other information by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Sage or our Affiliates.

If you believe that any of our use of the Trademarks infringes on any trademarks which you own or control, please notify our designated agent set forth in Section 7.

12. Hyperlinks

You are granted a limited, nonexclusive, nontransferable right to create a text hyperlink to the Services, provided such link does not portray any of the Sage Parties (as defined in Section 15, below) or any of our Services in a false, misleading, derogatory or otherwise defamatory manner, and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use any Sage Parties’ Trademark or any Sage Parties’ logo or proprietary graphic to link to the Services without our express written permission. Further, you may not use, frame or utilize framing techniques to enclose any trademark, logo or other proprietary information of any Sage Party, including the images found on the Services, the content of any text or the layout or design of any page, or form contained on a page, on the Services without our express written consent.

To the fullest extent permissible by applicable law, Sage makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of third-party websites accessible by hyperlink from the Services or of websites linking to the Services. Such sites are not under our control, and we are not responsible for the contents of any linked site, any link contained in a linked site, or any review, changes or updates to such sites. We provide these links to you only as a convenience, and the inclusion of any link does not imply our affiliation, endorsement or adoption of any site or any information contained therein. When you leave the Services, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Services.

13. Third-Party Content; Open-Source Software; Interface to Third-Party Products and Services

Third-Party Content. We may display content, advertisements and promotions from third parties through the Services (collectively, "Third-Party Content"). To the fullest extent permissible by applicable law, we do not control, endorse or adopt any Third-Party Content, and we make no representations or warranties of any kind regarding such Third-Party Content, including, without limitation, regarding its accuracy or completeness. You acknowledge and agree that your interactions with third parties providing Third-Party Content are solely between you and such third parties, and that Sage is not responsible or liable in any manner for such interactions or Third-Party Content.

Open-Source Software. Our Services may also contain third-party software that is subject to the GNU General Public License ("GPL") or other open-source licenses ("Open-Source Software"). The Open-Source Software is licensed under the terms of the license that accompanies such Open-Source Software, subject to additional terms and conditions.

Connecting to Third-Party Products and Services. Sage may allow you to use our Products and Services in conjunction with third-party products and services ("Third-Party Products and Services"). If you decide to connect our Products or Services with Third-Party Products and Services, your explicit consent and authorization is required, which is revocable by you at any time. Once you give consent to connect a particular Third-Party Product and Service to our Products or Services, you agree that Sage and the provider of the Third-Party Product and Service may exchange information to enable the functionality you authorize. Once Sage shares information with a provider of a Third-Party Product and Service, the third-party provider's use of such information will be governed solely by its own privacy policy. You acknowledge and agree that Sage makes no representation or guarantee about the safety of any Third-Party Products or Services and Sage is not responsible for your use of any Third-Party Product or Service or any harm or losses arising from or relating to your use of any Third-Party Products or Services. You should contact third-party providers directly with any questions about their Third-Party Products and Services.

14. User Conduct

You agree that you will not violate any law, contract, intellectual property or other third-party rights, or commit a tort, and that you are solely responsible for your conduct while accessing or using the Products and Services. You agree that you will abide by these Terms and that you will not:

Engage in any harassing, threatening, intimidating, predatory or stalking conduct;
Use or attempt to use another user's account without authorization from such user and Sage;
Use the Products or Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Products or Services, or that could damage, disable, overburden or impair the functioning of the Products or Services in any manner;
Transform any aspect of the Products or Services, including the correction of errors, without the authorization from Sage;
Reverse engineer any aspect of the Products or Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any Materials or features or areas of the Products or Services, except as expressly permitted under applicable law;
Develop any third-party applications that interact with User Content or the Products or Services without our prior written consent;
Use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Products or Services, extract data or otherwise interfere with or modify the rendering of Materials or functionality;
Bypass or ignore instructions contained in the robots.txt file, accessible at https://www.sageappliances.com/robots.txt;
Use the Products or Services for any illegal or unauthorized purpose, or engage in, encourage or promote any activity that violates these Terms.

15. User Content

The Services may include interactive features and areas that allow users to create, post, share or store content, including, but not limited to, user-generated content, recipes, reviews, photos, videos, music, sound, text, graphics, code, items or other materials (collectively, "User Content"). In the event that you decide to share User Content with others through the Services or third-party platforms, you understand that this User Content will be viewable by others in accordance with the privacy settings you establish in your account.

You agree that you are solely responsible for your User Content and for your use of any interactive features and areas of the Services. By posting, uploading or otherwise submitting User Content, you represent and warrant that (a) such User Content is non-confidential; (b) you own all intellectual property rights (or have obtained all necessary permissions) to provide such content and to grant the licenses set forth herein; and (c) the User Content will not violate or infringe any intellectual property right or other proprietary right, including the right of publicity or privacy, of any person or entity.

By using the interactive features and areas of the Services, you further agree not to create, post, share or store any of the following:

User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
User Content that contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences;
User Content that impersonates, or misrepresents your affiliation with, any person or entity;
User Content that references or depicts Sage or any of its Products or Services but fails to disclose a material connection to us, if you have one (for example, if you are a Sage employee);
User Content that contains any unsolicited promotions, political campaigning, advertising or solicitations;
User Content that contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or
User Content that, in our sole judgment, is objectionable or that restricts or inhibits any other person from using or enjoying the Products or Services, or that may expose Sage or others to any harm or liability of any type.

We are not responsible for or liable for any User Content. Although we have no obligation to screen, edit or monitor User Content, we reserve the right, and have absolute discretion, to remove, screen or edit User Content posted or stored on the Services at any time and for any reason, and you are solely responsible, at your sole cost and expense, for creating backup copies of and replacing any User Content you post or store on the Services.

16. Rights in User Content

Except as otherwise provided in these Terms or in a separate agreement, we do not claim any ownership or control over your User Content. However, by uploading, posting or otherwise submitting User Content, you grant Sage a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, transferable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content and your name, likeness, voice and persona on the Services, on third-party sites and mobile applications, and in all other media or formats, whether now known or hereafter developed, for any purpose, including for Sage's commercial purposes. You further grant all users of our Services permission to access and use your User Content in accordance with the most recent version of the Creative Commons Attribution- NonCommercial-ShareAlike license (BY-NC-SA).

17. Feedback

Separate and apart from User Content, you can submit questions, comments, suggestions, ideas, original or creative materials or other information about Sage or our Products or Services (collectively, "Feedback"). Feedback is non-confidential and shall become the sole property of Sage. Sage shall own exclusive rights, including, without limitation, all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

18. Responsibility for Your Actions

You are responsible for how you use our Products and Services. If you breach these Terms or misuse our Products or Services and this causes us direct loss or damage, we may seek reasonable compensation from you for those losses to the extent permitted by law.

This does not make you responsible for matters that are not your fault, nor does it reduce any rights you may have under consumer protection or product liability laws.

19. Disclaimers

Some of our websites, apps and content are provided for general information only and are not intended as professional medical or nutritional advice. Please follow all health and safety instructions supplied with our Products and use your own judgment when preparing or consuming food.

While we take care to keep our digital services accurate, secure, and available, we cannot guarantee they will always be error-free, uninterrupted or free from harmful code. You should use your own virus protection software.

Nothing in this clause affects your statutory rights. For Products you purchase from us, you benefit from the legal guarantee of conformity under EU law (at least two years), as well as any additional commercial guarantee we may provide.

20. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for damage to your property caused by defective Products, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct.

If we fail to comply with these Terms, we are responsible for the loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill. We are not responsible for losses that were not foreseeable to you and us when the contract was made, or for losses that are mainly of a commercial or business nature.

Except as described above, and to the extent permitted by law, our liability for any other losses related to a Product or Service you purchase is limited to the price you paid for that Product or Service, unless a higher amount is required under applicable law.

21. Modifications to the Services

We reserve the right in our sole discretion to modify, suspend or stop providing access to the Services and Materials (or any features or functionality thereof) at any time without notice and without obligation or liability to you. You are also entitled to forego use of all or part of the Services at any time.

22. Governing Law and Dispute Resolution

These Terms—and any related disputes, including non-contractual ones—shall be governed by German law. Your statutory consumer rights remain fully intact and cannot be waived by agreement.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Disputes may be brought before either the competent courts in your place of residence or the courts at Sage Appliances GmbH’s registered seat, at your option.

If you wish to pursue a complaint out of court, you may contact a national Alternative Dispute Resolution (ADR) body in Germany under the Verbraucherstreitbeilegungsgesetz (VSBG). Visit the European Commission’s website or consult your national consumer protection authority for a current list of approved ADR entities.

You can also reach our Service Department via our website portal.

You can also contact our Service Department directly via our website portal at https://support.sageappliances.com/s/?language=it&region=it&brand=sage or by email at info@sageappliances.com for more information.

We are neither willing nor legally obliged to participate in alternative dispute resolution (ADR) with a consumer commission, we will always endeavor to resolve any complaints directly with you. If you remain dissatisfied, you may have recourse to an approved ADR provider as outlined in Section 21.

23. Termination

Notwithstanding anything contained in these Terms, to the fullest extent permitted by applicable law, we reserve the right, without notice and in our sole discretion, to terminate your right to access or use the Services, and to block or prevent your future access to and use of the Services. If you transfer a Product that links to our Services to a new owner, your right to use the Services with respect to that Product automatically terminates, and the new owner will have no right to use the Services under your account and will need to register for a separate account with Sage.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will not affect the validity of the remaining Terms. In consumer contracts, any such invalid or unenforceable provision shall be deemed deleted, and the rest of the Terms shall continue to apply, unless this would cause the contract to be fundamentally unfair or unworkable.

25. Survival

The following sections will survive the expiration or termination of these Terms and the termination of your Sage account: all defined terms and Sections 1 - 6 (first paragraph only), 7, 8, 9, 10 (second paragraph only), 11 through 24. Please contact us anytime by visiting our webpages for further contact information.

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