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Support article

Support article

The brewing/extraction cycle ends very early / short brew / steam function stops early / hot water function stops early / Why is the brewing/extraction cycle stopping so early within 3 to 5 seconds and nothing comes out?

If you're using a water tank filter, perform the following steps:

  • Perform a factory reset
  • Remove the water tank
    • Empty the water and remove the water tank filter
    • Refill the water tank with water to the maximum line (without the filter)
    • Place the water tank back on your machine 
  • Press the two cup button to begin the brew cycle
    • Make a note of whether the water runs for more than 3-5 seconds.
  • Test the hot water function and steam function
  • If the machine is more than 1 month old, please run a descale cycle as there can be mineral scale buildup up

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