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<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Sage BES876</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">None</td></tr></tbody></table>
<h2>Overview</h2>
<p>If the dose feedback indicator does not reflect the actual dose (for example, it does not indicate a dose or it shows “full” when the basket is still empty), follow the steps below to run the dose feedback reset procedure.</p>
<h2>Symptoms</h2>
<ul><li>The dose indicator is not indicating the dose.</li><li>The indicator may show full when the basket/portafilter is still empty.</li></ul>
<h2>Cause</h2>
<p>The dose feedback indicator on the BES876 does not measure the actual amount of ground coffee in the portafilter. Instead, it estimates the dose based on basket type and filter settings on the machine. Changes in coffee flow, grind setting, or coffee buildup can cause the indicator to behave inconsistently, including showing a full dose when little or no coffee has been dispensed.</p>
<h2>Procedure</h2>
<ol><li><b>Prepare the machine (do not power it on)</b>
<ul><li>Plug in the machine.</li><li>Turn on the wall power socket.</li><li>Do <b>not</b> power up the unit yet.</li></ul>
</li><li><b>Enter the reset mode</b>
<ul><li>Press and hold <b>DOSE</b>, <b>FILTER</b>, and <b>POWER</b> together for <b>5 seconds</b>.</li></ul>
</li><li><b>Confirm the correct LED behavior</b>
<ul><li>The <b>POWER</b> button should be <b>solid on</b>.</li><li>The <b>TAMP</b> LEDs should be <b>blinking</b>.</li><li>The <b>FILTER (1 cup)</b> LED should be <b>blinking</b>.</li></ul>
</li><li><b>Insert the correct basket</b>
<ul><li>Insert the <b>dual wall single basket</b>.</li></ul>
</li><li><b>Tamp to complete the reset</b>
<ul><li>Tamp until you hear a <b>beep</b>.</li></ul>
</li><li><b>Confirm success</b>
<ul><li>If successful, the machine will <b>turn off</b>.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After a successful reset, the dose feedback should behave more consistently. If the indicator still shows incorrect feedback after performing the procedure, recommend cleaning the grinder/coffee path per standard maintenance guidance.</p>
<ul><li></li></ul>

Tamp calibration

<table cellpadding="6" cellspacing="0" border="0" width="100%" style="box-sizing: border-box;border-collapse: collapse;width: auto;overflow-wrap: normal;word-break: normal;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box;"><td colspan="1" rowspan="1" width="160" style="box-sizing: border-box;padding: 8px;text-align: left;"><strong style="box-sizing: border-box;font-weight: bold;">Applies to:</strong></td><td colspan="1" rowspan="1" style="box-sizing: border-box;padding: 8px;text-align: left;">BES860, BES450, BES500, BES840, BES870, BES876, BES878, BES880, BES881</td></tr></tbody></table>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Overview</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">You may hear a rhythmic thumping, pulsing, or pumping sound while using the steam wand. This is normal.</p>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Cause</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">The sound comes from the machine&#39;s pump operating while steam is being produced. The noise may continue throughout the steaming process and will stop when steaming is complete.</p>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Outcome &amp; Next Steps</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: bold;">No action is required.</strong></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">If the machine is producing steam normally, the pumping or thumping sound does not indicate a problem.</p>

Why does my espresso machine make a thumping or pumping noise while steaming?

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Dual Boiler, Oracle®, Oracle™ Touch</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Flat-head screwdriver that fits securely into the descale screw</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn off and unplug the machine and allow it to cool for at least 1 hour before accessing the descale area. Hot water or steam may be released when the descale valves are opened. Make sure the drip tray is empty and fully inserted before continuing.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If the descale screw or valve will not turn during the descaling process, do not force it. Check the screwdriver fit and turning direction before attempting to open the valve again.</p>
<h2>Symptoms</h2>
<ul><li>The descale screw will not turn.</li><li>The descale valve will not open.</li><li>The screw head begins to strip or become damaged when turning.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Check your screwdriver</b>
<ul><li>Use a flat-head screwdriver that fits securely into the descale screw.</li><li>Do not use a screwdriver that is too small or does not fit securely. It may slip and damage the screw head.</li></ul>
</li><li><b>Check the turning direction</b>
<ul><li>Turn the descale screw counterclockwise to open the valve.</li><li>Turn the descale screw clockwise to close the valve.</li><li>Apply gentle, steady pressure while turning counterclockwise.</li><li>Do not force the screw.</li></ul>
</li><li><b>If the screw or valve opens</b>
<ul><li>Slowly continue turning the screw counterclockwise until the valve is fully open.</li><li>Allow the boiler to drain according to the descaling instructions for your machine.</li><li>When draining is complete, turn the screw clockwise until the valve is securely closed.</li><li>Do not overtighten the screw. Overtightening may damage the valve.</li><li>Continue the descaling procedure for your machine.</li></ul>
</li><li><b>If the screw or valve remains stuck</b>
<ul><li>Stop trying to turn the screw.</li><li>Do not use excessive force.</li><li>Do not use power tools or impact drivers.</li><li>If the screw head begins to strip or become damaged, stop immediately.</li><li>Contact Customer Support for further assistance. The machine may require service.</li></ul>
</li><li><b>If the screw head is damaged</b>
<ul><li>Do not continue trying to open a stripped, damaged, or improperly turning descale screw.</li><li>Contact Customer Support for assistance with the appropriate service options.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the descale valve opens normally, complete the draining and descaling procedure for your machine. If the screw or valve remains stuck, or the screw head is damaged, stop the procedure and contact Customer Support. Service may be required.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Never force or overtighten a descale valve screw.</li><li>For Oracle Touch models, start and follow the guided descaling procedure under <b>Settings &gt; Descale Cycle</b> and follow the instructions shown on the touchscreen.</li></ul>

Descale Screw Stuck in Descale Port

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">BES878, BES880, BES881, BES920, BES980, BES990, BES995</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your espresso machine displays an error code or error message, restart the machine first. If the error remains and your machine includes a Factory Reset option, perform a factory reset.</p>
<p>Error codes and messages vary by model. Refer to your machine&#39;s instruction manual for information about a specific code or message.</p>
<h2>Symptoms</h2>
<ul><li>The machine displays an error code or error message.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Restart the machine</b>
<ul><li>Turn the machine off.</li><li>Unplug it from the power outlet.</li><li>Wait 60 seconds.</li><li>Plug the machine back in.</li><li>Turn the machine on and check whether the error returns.</li></ul>
</li><li><b>Perform a factory reset</b>
<ul><li>If the error remains and your machine has a Factory Reset option, open the machine&#39;s Settings or reset menu.</li><li>Select Factory Reset.</li><li>Follow the instructions for your specific model.</li><li>Allow the machine to restart.</li><li>Check whether the error code or message returns.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the error code or message returns after restarting and resetting the machine, contact Customer Support for further assistance.</p>
<p>When contacting Support, have the following information available:</p>
<ul><li>Model number</li><li>Serial number</li><li>The exact error code or message displayed</li><li>The troubleshooting steps you have already completed</li></ul>
<h2>Notes &amp; Tips</h2>
<ul><li>A factory reset may remove saved drinks, customized settings, or other preferences.</li><li>Factory Reset options and instructions vary by model.</li></ul>

What should I do if my espresso machine displays an error code?

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Oracle® espresso machines</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Flat-head screwdriver, if checking the descale access valves</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn off the machine and allow it to cool before checking the descale access area. Do not overtighten the boiler drain valves.</td></tr></tbody></table>
<h2>Overview </h2>
<p>If you notice water leaking from your Oracle® espresso machine, first identify where the water is coming from. Some water entering the drip tray is normal, while water leaking from other areas may require troubleshooting.</p>
<h2>Symptoms</h2>
<ul><li>Water or espresso leaks around the portafilter during extraction.</li><li>Water appears to leak from the water tank.</li><li>Water collects in the drip tray.</li><li>Water leaks near the descale access area.</li><li>Water leaks from inside or underneath the machine.</li></ul>
<h2>Cause</h2>
<p>The cause depends on where the water is coming from. Common causes include coffee or moisture preventing the portafilter from sealing correctly, a worn group head seal, an improperly seated or leaking water tank, normal automatic purging into the drip tray, or boiler drain valves that were not fully closed after descaling.</p>
<h2>Things to Check</h2>
<ol><li><b>Check for leaking around the portafilter</b>
<ul><li>Make sure the portafilter is fully inserted and securely locked into the group head.</li><li>Check the rim of the filter basket for coffee grounds and wipe away any excess coffee.</li><li>Make sure the filter basket rim and portafilter are clean and dry before inserting the portafilter.</li><li>Check the silicone seal around the group head for visible wear or damage.</li><li>Coffee around the filter basket rim or moisture on the portafilter can prevent a proper seal during extraction.</li><li>If the silicone seal is worn or damaged, it may need to be replaced. <a href="https://www.breville.com/us/en/parts-accessories/parts/sp0001635.html" target="_blank" rel="noopener noreferrer">Purchase a replacement silicone seal</a>.</li></ul>
</li><li><b>Check the water tank for leaks</b>
<ul><li>Remove the water tank from the machine.</li><li>Place the tank in a sink.</li><li>Fill it with water.</li><li>Allow it to sit and check for leaking.</li><li>If the tank leaks, it may need to be replaced. <a href="https://www.breville.com/us/en/parts-accessories/parts/sp0023712.html" target="_blank" rel="noopener noreferrer">Purchase a replacement water tank</a>.</li><li>If the tank does not leak, reinstall it and make sure it is fully inserted and securely locked into position.</li></ul>
</li><li><b>Check whether water in the drip tray is normal</b>
<ul><li>Some water in the drip tray is normal and does not necessarily indicate a leak.</li><li>The machine uses an automatic purge function during normal operation. Water released during purging is directed into the drip tray.</li><li>Keep the drip tray fully inserted into the machine, including after the machine has been turned off.</li><li>If water is entering the drip tray through the normal purge outlet, no action is required.</li></ul>
</li><li><b>Check the descale access area</b>
<ul><li>If the leak started after descaling, check that the boiler drain valves were completely closed after the descale procedure.</li><li>Turn off the machine and allow it to cool.</li><li>Locate the <b>DESCALE ACCESS</b> area.</li><li>Check that both boiler drain valves are closed.</li><li>If needed, use a flat-head screwdriver to gently turn the valves clockwise until seated.</li><li>Do not overtighten the valves, as this may damage them.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the water is coming from the normal purge outlet into the drip tray, no action is required.</p>
<p>If you have confirmed that the leak is not caused by normal purging, the water tank, the portafilter seal, or the descale access area, contact Customer Support for further assistance.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Keep the portafilter and filter basket rim clean and dry to help maintain a proper seal.</li><li>After descaling, make sure both boiler drain valves are fully closed without overtightening them.</li></ul>

Why is my Oracle® espresso machine leaking?

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/1_AmdHM6igY" title="Milk frothing video walkthrough" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/Vv_pADaKfGw" title="Milk frothing video walkthrough" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Oracle® and Oracle® Touch</td></tr><tr><td colspan="1" rowspan="1"><b>Models:</b></td><td colspan="1" rowspan="1">BES980, BES990</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Use care when purging or texturing milk because hot steam is released. After texturing, wipe the steam wand with a clean, damp cloth before lowering it into the automatic purge position.</td></tr></tbody></table>
<h2>Overview</h2>
<p>Different types and brands of milk can produce different amounts and textures of foam. If your milk has too much or too little foam, use the tips below to improve texture and consistency.</p>
<h2>Things to Check</h2>
<ol><li><b>Start with fresh, cold milk</b>
<ul><li>Always begin with fresh milk that is cold from the refrigerator.</li><li>Fill the milk jug to below the spout.</li><li>Make sure there is enough milk to cover the steam wand seal when the wand is in position.</li></ul>
</li><li><b>Consider the type of milk you are using</b>
<ul><li>Different types and brands of milk can produce different amounts and textures of foam.</li><li>Non-fat or skim milk generally produces a larger volume of lighter, airier foam. The bubbles may be larger and the texture may be less creamy.</li><li>Low-fat or 2% milk generally provides a balance between foam volume and creaminess.</li><li>Whole milk generally produces a richer, creamier texture and can be a good choice for smooth, silky microfoam.</li><li>Adjust the milk texture or froth setting as needed when changing milk types or brands.</li></ul>
</li><li><b>Adjust for plant-based milk alternatives</b>
<ul><li>Plant-based milks can vary significantly by type, brand, and formulation.</li><li>Always start with the milk cold.</li><li>Adjust the milk texture or froth setting as needed.</li><li>Consider using a barista-style plant-based milk designed for coffee.</li><li>Try another brand if you are having difficulty achieving your preferred texture.</li><li>Use manual milk texturing if you would like more control over the finished result.</li></ul>
</li><li><b>Purge the steam wand before texturing</b>
<ul><li>Briefly purge the steam wand before placing it in the milk to remove condensed water.</li><li>On the Oracle®, momentarily press down the steam lever with the wand positioned over the drip tray.</li><li>On the Oracle® Touch, briefly activate the Milk function with the wand positioned over the drip tray, then stop the steam before placing the wand into the milk.</li></ul>
</li><li><b>Position the milk jug correctly</b>
<ul><li>Lift the steam wand and place the milk jug underneath.</li><li>Insert the steam wand into the milk.</li><li>Lower the steam wand completely.</li><li>Make sure the milk covers the steam wand seal.</li><li>Make sure the milk jug is resting correctly on the drip tray.</li><li>During automatic milk texturing, steaming will stop when the selected milk temperature is reached.</li></ul>
</li><li><b>Adjust the milk texture</b>
<ul><li>If the milk is not reaching your preferred texture, change the texture or froth setting and try again.</li><li>On the Oracle®, move the milk texture setting toward CAPP for more texture or toward LATTE for less texture.</li><li>On the Oracle® Touch, adjust the milk texture from the touchscreen.</li><li>You may need to readjust the setting whenever you change milk type or brand.</li></ul>
</li><li><b>Adjust the milk temperature</b>
<ul><li>On the Oracle®, the recommended milk temperature range is approximately 131–150°F (55–65°C).</li><li>Experiment with the temperature and texture settings to find the combination you prefer.</li></ul>
</li><li><b>Try manual milk texturing for more control</b>
<ul><li>Both the Oracle® and Oracle® Touch allow milk to be textured manually.</li><li>Manual texturing gives you more control over how much air is introduced into the milk and over the finished texture.</li><li>Automatic milk texturing and automatic shut-off are disabled in manual mode.</li><li>Stop steaming manually when the desired texture and temperature are reached.</li></ul>
</li><li><b>Keep the steam wand clean</b>
<ul><li>Make sure the holes around the steam wand tip remain clear. Even partially blocked holes can reduce the amount of foam produced.</li><li>After texturing, lift the steam wand and remove the milk jug.</li><li>Wipe the steam wand and tip with a clean, damp cloth before lowering the wand.</li><li>Lower the steam wand to the down position so it can automatically purge.</li></ul>
<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/zdsBRw3rD6s" title="Steam wand cleaning video walkthrough" allowfullscreen="allowfullscreen"></iframe>
<div><small>Steam wand cleaning walkthrough</small></div>
</div>
</li><li><b>Finish and pour the milk promptly</b>
<ul><li>Gently tap the jug on the countertop to collapse larger bubbles.</li><li>Swirl the jug to combine and polish the milk and microfoam.</li><li>Pour promptly before the milk begins to separate.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>Properly textured milk should have an even, consistent texture suited to your preferred drink. If the foam level is still not as expected, try a different milk texture setting, milk type, or brand. If foam production remains low, check that the steam wand tip holes are completely clear.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Milk results can vary significantly by brand and formulation, even within the same type of milk.</li><li>Changing milk may require adjusting the texture or froth setting again.</li><li>Barista-style plant-based milk may provide more consistent texturing results.</li><li>Manual texturing is useful when you want more control over the amount of air introduced into the milk.</li></ul>

Milk frothing tips for the Oracle® and Oracle® Touch

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">BES920, BES980, BES990, BES995</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Fresh water; flat-head screwdriver for BES920, BES980, and BES990</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn off and unplug the machine before starting. Boiler water can be very hot. Allow the machine to cool for at least 30 minutes before draining the boilers. Hot water or steam may be released when the drain valves are opened.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your espresso machine continues to display Heating and does not reach the expected brew temperature, draining and refilling the boilers may help reset the heating process.</p>
<h2>Symptoms</h2>
<ul><li>The machine continues to display Heating.</li><li>The machine does not reach its expected operating or brew temperature.</li></ul>
<h2>Cause</h2>
<p>This can occur if there is buildup around the boiler probes, residue remains after an incomplete descale cycle, or the machine is not reading the internal temperature correctly.</p>
<h2>Procedure</h2>
<ol><li><b>Turn off and cool the machine</b>
<ul><li>Turn off the machine.</li><li>Unplug it from the power outlet.</li><li>Allow the machine to cool for at least 30 minutes.</li></ul>
</li><li><b>Drain the boilers</b>
<ul><li>For BES920, BES980, and BES990, locate the boiler drain access area.</li><li>Use a flat-head screwdriver to carefully open the boiler drain valves.</li><li>Allow the water to drain completely.</li><li>If hot water or steam is released, stop and allow the machine additional time to cool before continuing.</li><li>Once drained, allow the machine to sit for another<strong> </strong>30 minutes.</li></ul>
</li><li><b>Close the drain valves</b>
<ul><li>Close the boiler drain valves securely.</li><li>Make sure the valves are fully closed before refilling the machine.</li><li>Do not overtighten the valves.</li></ul>
</li><li><b>Refill the machine</b>
<ul><li>Fill the water tank with fresh, clean water.</li><li>Reinstall the water tank securely.</li><li>Plug the machine back into the power outlet.</li><li>Turn the machine on.</li><li>You may hear the machine pumping as the boilers refill. This is normal.</li></ul>
</li><li><b>Allow additional time to heat</b>
<ul><li>Allow at least 20 minutes for the machine to reach its operating temperature.</li><li>The machine may take longer than usual to heat after the boilers have been drained and refilled.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the machine continues to display<strong> </strong>Heating or does not reach its operating temperature after completing these steps, contact Customer Support for further assistance.</p>

Espresso machine stays on “Heating”

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Oracle series espresso machines</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your Oracle series espresso machine does not respond when you press the Power button, check the power connection and wall outlet before contacting Customer Support.</p>
<h2>Symptoms</h2>
<ul><li>The machine does not respond when the Power button is pressed.</li><li>The machine appears to have no power.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Check the power connection</b>
<ul><li>Make sure the power cord is fully plugged into the wall outlet.</li><li>Press the Power button again and check whether the machine responds.</li></ul>
</li><li><b>Test the power outlet</b>
<ul><li>Unplug the espresso machine.</li><li>Plug another appliance into the same outlet.</li><li>Check whether the other appliance turns on.</li><li>If the outlet is not working, check the household circuit breaker or GFCI outlet, if applicable.</li></ul>
</li><li><b>Try another outlet</b>
<ul><li>If the original outlet is working but the espresso machine still does not turn on, unplug the machine.</li><li>Plug the machine into a known working outlet in a different area of the home.</li><li>Press the Power button.</li><li>If possible, connect the machine directly to a wall outlet rather than an extension cord or power strip.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the machine remains unresponsive after you have confirmed that the outlet is working and tried another outlet, contact Customer Support for further assistance. Support can help determine the appropriate next steps based on the machine and its warranty status.</p>

Oracle Series Espresso Machine Will Not Turn On

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">the Bambino, the Bambino Plus, the Infuser, the Barista Express, the Barista Express Impress, the Barista Pro, the Barista Touch, the Barista Touch Impress, the Dual Boiler, the Oracle, the Oracle Jet, the Oracle Touch, the Oracle Dual Boiler</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Clean cloth, group head brush (optional), warm water</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Always turn off and unplug the machine before touching the group head or portafilter. Allow the machine to cool fully before troubleshooting to avoid burns or damage.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If you are unable to remove or insert the portafilter smoothly, the issue is typically caused by coffee residue buildup, a dry or worn group gasket, incorrect portafilter alignment, or an overfilled filter basket.</p>
<p>This article covers the following issues:</p>
<ul><li>Portafilter is stuck and cannot be removed</li><li>Difficulty removing the portafilter</li><li>Difficulty inserting or locking the portafilter</li></ul>
<h2>Symptoms</h2>
<ul><li>Portafilter is stuck and will not twist out after brewing.</li><li>Portafilter feels unusually tight or rough when twisting.</li><li>Portafilter will not insert or lock into position.</li></ul>
<h2>Cause</h2>
<ul><li>Coffee oils or residue buildup around the group gasket.</li><li>Incorrect portafilter alignment.</li><li>Overfilling the filter basket.</li><li>A dry, hardened, or worn group gasket.</li></ul>
<h2>Troubleshooting Steps</h2>
<h3>Portafilter is Stuck and Cannot Be Removed</h3>
<ol><li><b>Power off and unplug the machine.</b>
<ul><li>Do not attempt to twist or force the portafilter handle while the machine is under pressure.</li></ul>
</li><li><b>Allow the machine to release pressure.</b>
<ul><li>Wait 1–2 minutes after brewing to allow the machine to vent internal pressure automatically.</li><li>You may hear a soft click or hiss as the pressure releases.</li></ul>
</li><li><b>Allow the group head to cool completely.</b>
<ul><li>Heat can cause the metal group head to expand and grip the portafilter more tightly.</li></ul>
</li><li><b>Gently twist the portafilter to remove it.</b>
<ul><li>Once the group head is cool, hold the portafilter handle firmly and twist it counterclockwise to unlock.</li><li>Do not apply excessive force. Stop if the portafilter remains stuck.</li><li>If the portafilter begins to move, continue twisting gently until it releases.</li></ul>
</li><li><b>Check the group gasket.</b>
<ul><li>Look into the group head and inspect the white or yellow silicone gasket.</li><li>The gasket should be soft, flexible, and evenly seated.</li><li>If the gasket is cracked, dry, hardened, or damaged, contact Customer Support for assistance or a replacement gasket.</li></ul>
</li></ol>
<h3>Difficulty Removing the Portafilter</h3>
<ol><li><b>Power off, unplug, and allow the machine to cool.</b>
<ul><li>Turn off and unplug the machine.</li><li>Allow the machine to cool until the group head is cool to the touch.</li></ul>
</li><li><b>Allow the machine to release pressure.</b>
<ul><li>Wait 1–2 minutes after brewing to allow the machine to vent internal pressure automatically.</li><li>You may hear a soft click or hiss as the pressure releases.</li></ul>
</li><li><b>Gently twist the portafilter to remove it.</b>
<ul><li>Once pressure is released and the group head is cool, hold the portafilter handle firmly and twist it counterclockwise.</li></ul>
</li><li><b>Clean the group head and gasket.</b>
<ul><li>Use a damp cloth or group head brush to remove coffee residue and buildup from the gasket and surrounding rim.</li><li>Wipe the portafilter rim clean before reinserting it.</li></ul>
</li><li><b>Check the group gasket.</b>
<ul><li>Inspect the gasket in the group head. It should be soft, flexible, and evenly seated.</li><li>If the gasket is cracked, dry, hardened, or damaged, contact Customer Support for assistance or a replacement gasket.</li></ul>
</li></ol>
<h3>Difficulty Inserting or Locking the Portafilter</h3>
<ol><li><b>Ensure the filter basket is properly seated.</b>
<ul><li>Confirm that the filter basket is correctly snapped into the portafilter and is not tilted or loose.</li></ul>
</li><li><b>Check the group head for obstructions.</b>
<ul><li>Inspect the group head and remove any coffee residue, buildup, or debris.</li></ul>
</li><li><b>Do not overfill the filter basket.</b>
<ul><li>Too much coffee in the filter basket can make the portafilter difficult to lock into the group head.</li><li>If supplied with the machine, use the Razor Trimming Tool to confirm the dose is correct.</li></ul>
</li><li><b>Inspect and clean the portafilter rim.</b>
<ul><li>Wipe the rim completely clean of coffee grounds or residue that could interfere with insertion or sealing.</li></ul>
</li><li><b>Insert and lock the portafilter correctly.</b>
<ul><li>Hold the portafilter handle slightly to the left of center, approximately at the 7 or 8 o&#39;clock position, when aligning it with the group head.</li><li>Align the portafilter lugs with the grooves in the group head.</li><li>Rotate the portafilter clockwise toward the center until snug.</li><li>If the portafilter will not turn into position, stop and recheck the alignment. Forcing it can damage the portafilter lugs or group gasket.</li></ul>
</li><li><b>Check the group gasket.</b>
<ul><li>If insertion remains difficult after cleaning and checking alignment, the gasket may be dry, hardened, worn, or damaged.</li><li>Contact Customer Support for assistance or a replacement gasket if needed.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After cleaning the group head and portafilter and checking the alignment and group gasket, the portafilter should insert and remove smoothly. If the issue continues, the group gasket may need to be replaced or the machine may require service. Contact customer support for assistance before applying excessive force.</p>

Difficulty Inserting or Removing the Portafilter

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/W1GGlrRdg8w" title="Espresso machine care and maintenance" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Espresso machines</td></tr></tbody></table>
<h2>Overview</h2>
<p>Regular cleaning and maintenance help maintain the quality and flavor of your coffee and keep your espresso machine performing at its best.</p>
<p>Follow these general care and maintenance tips along with the instructions for your specific machine.</p>
<h2>Procedure</h2>
<ol><li><b>Purge and clean the steam wand after texturing milk</b>
<ul><li>Wipe the steam wand with a clean, damp cloth immediately after texturing milk.</li><li>Purge the steam wand according to your machine&#39;s instructions to help clear any remaining milk from inside the wand.</li></ul>
</li><li><b>Clean the coffee pathway</b>
<ul><li>Coffee oils and residue can build up in the group head and coffee pathway over time.</li><li>Complete the recommended cleaning cycle when prompted by your machine or at the interval specified in your instruction manual.</li><li>Use the recommended espresso cleaning product and follow the cleaning procedure for your specific model.</li></ul>
</li><li><b>Descale when required</b>
<ul><li>Minerals from water can accumulate inside the machine over time.</li><li>Complete the recommended descale cycle when prompted or according to the maintenance instructions for your machine.</li><li>Use the recommended descaling solution and follow the complete descale and rinse procedure for your specific model.</li></ul>
</li><li><b>Keep the grinder clean</b>
<ul><li>If your espresso machine has a built-in grinder, periodically clean the grinder burrs and grind outlet according to your machine&#39;s instructions.</li><li>Keeping these areas clean can help prevent coffee buildup and blockages and maintain consistent grinding performance.</li></ul>
</li></ol>
<h2>Notes &amp; Tips</h2>
<ul><li>Cleaning and descaling are different maintenance processes.</li><li>A cleaning cycle removes coffee oils and residue from the coffee pathway.</li><li>Descaling removes mineral buildup from the machine&#39;s internal water system.</li><li>Always follow the maintenance intervals and procedures specified for your machine.</li></ul>
<h2>Outcome &amp; Next Steps</h2>
<p>Continue regular cleaning and maintenance according to your machine&#39;s instructions and complete cleaning or descaling cycles when prompted.</p>

How to care for and maintain your espresso machine

<p style="text-align: center;"><span style="font-size: 24px;"><b>UNABLE TO DESCALE MACHINE</b></span></p>
<p style="text-align: center;"> </p>
<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">the Bambino, the Bambino Plus, the Infuser, the Barista Express, the Barista Express Impress, the Barista Pro, the Barista Touch, the Barista Touch Impress, the Dual Boiler, the Oracle, the Oracle Jet, the Oracle Touch, the Oracle Dual Boiler</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Sage|Sage-compatible descaling solution, fresh water</td></tr></tbody></table>
<p> </p>
<table border="1" width="100%" cellpadding="8" cellspacing="0" style="border-collapse: collapse;"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Unplug the machine and allow it to cool before service. Use only approved descaling solution; avoid skin/eye contact. Do not use vinegar. Keep chemicals away from children and food surfaces. Reconnect power only when instructed, and never run the pump dry.</td></tr></tbody></table>
<hr></hr>
<h2><span style="font-size: 22px;">Overview</span></h2>
<p>This article covers two related issues for Sage | Sage espresso machines. Follow the branch that matches your symptom(s).<br><br></p>
<ul><li>(A) Unable to descale (no flow)</li><li>(B) Can&#39;t enter Descale Mode or activate Descale Cycle</li><li>(C) Can&#39;t complete Descale Cycle / Descale indicator stays ON</li></ul>
<hr></hr>
<h2><span style="font-size: 22px;">Symptom(s)</span></h2>
<ul><li>Attempting to descale but no water/solution comes through the outlets</li><li>Descale light will not turn off after attempting to descale</li><li>Cannot seem to enter Descale Mode or machine remains in a different mode (e.g., Brew)</li></ul>
<hr></hr>
<h2><span style="font-size: 22px;">Cause(s)</span><span style="font-size: 16px;"><span style="font-size: 18px;"></span></span></h2>
<h2><span style="font-size: 16px;"><span style="font-size: 18px;">A. Can&#39;t descale (no flow to outlets)</span><br></span><span style="font-size: 16px;"></span></h2>
<ul><li><strong>Lack of maintenance</strong></li><li><strong>Hard water use</strong></li><li><strong>Scale and mineral buildup restricting flow</strong></li></ul>
<h2><span style="font-size: 18px;">B.  Can’t enter Descale Mode / activate Descale Cycle</span></h2>
<ul><li><strong>Commonly user error </strong>
<ul><li>incorrect button combination or timing</li><li>missing or incorrect step during Descale Cycle</li></ul>
</li><li><strong>Preconditions for Descale Mode not met</strong>
<ul><li>machine still pre-heating</li><li>water tank unattached or empty</li><li>machine is in a different mode (ie. brew, clean)</li></ul>
</li></ul>
<h2><span style="font-size: 16px;"><span style="font-size: 18px;">C.  Can&#39;t complete Descale Cycle / Descale indicator stays ON</span><br></span><span style="font-size: 16px;"></span></h2>
<ul><li><strong>Missing or incorrect Descale step</strong></li></ul>
<hr></hr>
<h2><span style="font-size: 22px;">Troubleshooting Steps</span></h2>
<h3><span style="font-size: 18px;">A.  Can’t Descale (solution won’t flow through outlets)</span></h3>
<h3><span style="font-size: 16px;"><strong>1.  Prep the water tank</strong></span></h3>
<ul><li><span style="font-size: 13px;">Empty, rinse, and refill tank with fresh water mixed with descaling solution per the label ratio</span></li><li><span style="font-size: 13px;">Ensure the tank is properly secured to the machine</span><span style="font-size: 13px;"></span></li></ul>
<h3><strong><span style="font-size: 16px;">2.  Ensure brew head is unobstructed</span></strong></h3>
<ul><li><span style="font-size: 13px;">Portafilter/filter baskets should be removed from the brew head</span></li><li><span style="font-size: 13px;">Inspect and clean the brew head and shower screen area </span></li></ul>
<h3><strong><span style="font-size: 16px;">3.  Prime the pump (manually purge the machine)</span></strong></h3>
<ul><li><span style="font-size: 13px;">With the machine idle, run hot water through the hot water outlet and the brew head in short bursts to draw solution into the system.</span><span style="font-size: 13px;"></span><span style="font-size: 13px;"></span></li><li><span style="font-size: 13px;">Turn the steam dial/knob to encourage flow; stop when steady flow starts.</span></li></ul>
<h3><strong><span style="font-size: 16px;">4.  Start the Descale Cycle</span></strong><span style="font-size: 16px;"></span><em><span style="font-size: 13px;"></span></em><em><span style="font-size: 13px;"></span></em><em><span style="font-size: 13px;"></span></em></h3>
<ul><li><span style="font-size: 13px;">Refer to your product specific instruction manual to perform a Descale Cycle, as steps can be model specific</span></li><li><span style="font-size: 13px;">Enter the Descale Mode using your model&#39;s specific button sequence</span></li><li><span style="font-size: 13px;">Perform a full Descale Cycle accordingly to your model</span><span style="font-size: 13px;"></span></li></ul>
<h3><strong><span style="font-size: 16px;">5.  Rinse thoroughly</span></strong></h3>
<ul><li>Empty and rinse the tank; refill with fresh water</li><li>Run the full rinse cycle until the system is clear of descale solution</li></ul>
<h3><strong><span style="font-size: 16px;">6.  If no flow persists:</span></strong></h3>
<ul><li><span style="font-size: 13px;">Repeat Step 3 with fresh descale solution, then reattempt the Descale Cycle</span><span style="font-size: 13px;"></span></li><li><span style="font-size: 13px;">No flow persisting despite repeated attempts can indicate heavy scale and mineral buildup within internal components</span></li><li><span style="font-size: 13px;">Please contact Sage | Sage Customer Support for further assistance; service to the machine may be needed</span></li></ul>
<p> </p>
<p> </p>
<h3><span style="font-size: 18px;">B.  Can’t Enter Descale Mode / Can&#39;t Activate Descale Cycle</span><span style="font-size: 18px;"></span></h3>
<h3><span style="font-size: 16px;"><strong>1.  Perform basic prep for descaling</strong></span></h3>
<ul><li><span style="font-size: 13px;">Machine should be ready and idle (not actively brewing, steaming)</span><span style="font-size: 13px;"></span></li><li><span style="font-size: 13px;">Water tank is prepped with machine compatible descaling solution per label ratio and securely attached to machine</span></li><li>Drip tray has been emptied and inserted; portafilter and other attachments have been removed</li></ul>
<h3><strong><span style="font-size: 16px;"><font size="3">2.  Confirm model specific instructions for activating Descale Cycle</font></span></strong></h3>
<ul><li>Refer to your product specific instruction manual for prep instructions (ie. Machine should be ON or OFF)</li><li>Confirm the exact button combination and hold duration to enter Descale Mode</li><li>If nothing happens, reattempt deliberately (hold for full duration; release buttons in order if specified; avoid rapid or accidental presses).</li></ul>
<h3><strong><span style="font-size: 16px;">3.  If machine still will not go into Descale Mode, or is stuck in a different mode</span></strong></h3>
<ul><li><span style="font-size: 13px;">Power OFF and unplug the machine for a few minutes</span><span style="font-size: 13px;"></span></li><li><span style="font-size: 13px;">Plug in the machine, power back ON, and retry the sequence</span></li><li><span style="font-size: 13px;">If machine is stuck in a different mode, perform a factory reset (see product manual; note saved drinks will be reset)</span></li></ul>
<h3><strong><span><font size="3">4.  If issue persists:</font></span></strong></h3>
<ul><li>Please contact Sage | Sage Customer Support for further assistance. </li></ul>
<p> </p>
<p> </p>
<h3><span style="font-size: 18px;">C.  Can&#39;t Complete Descale Cycle or Descale Indicator Stays ON</span><span style="font-size: 18px;"></span></h3>
<h3><span style="font-size: 16px;"><strong>1.  Perform basic prep for descaling</strong></span></h3>
<ul><li><span style="font-size: 13px;">Machine should be ready and idle (not actively brewing, steaming)</span><span style="font-size: 13px;"></span></li><li><span style="font-size: 13px;">Water tank is prepped with machine compatible descaling solution per label ratio and securely attached to machine</span></li><li>Drip tray has been emptied and inserted; portafilter and other attachments have been removed</li></ul>
<h3><strong><span style="font-size: 16px;"><font size="3">2.  Confirm model specific instructions for Descale Cycle </font></span></strong></h3>
<ul><li>Refer to your product  manual for performing entire Descale Cycle</li></ul>
<h3><strong><span style="font-size: 16px;">3.  If cycle won&#39;t progress:</span></strong></h3>
<ul><li>Consult product manual to confirm no steps are missed or incorrect</li><li>nsure water tank does not run empty during Descale/Rinse Cycle</li></ul>
<h3><strong><span style="font-size: 16px;">4.  If Descale Indicator remains ON:</span></strong><strong><span style="font-size: 16px;"></span></strong></h3>
<ul><li>Once completing Rinse Cycle, power machine OFF. then back ON; check if Descale Indicator remains</li><li>Some models clear indicators after a specific completion step. If light remains after confirmed full descale and rinse, consult product manual for indicator reset behavior.</li></ul>
<h3><strong><span style="font-size: 16px;">5.  If issue persists:</span></strong></h3>
<ul><li>Please contact Sage | Sage Customer Support for further assistance. </li></ul>
<p> </p>
<hr></hr>
<h2><span style="font-size: 22px;">Outcome &amp; Next Steps</span></h2>
<p>After completing the appropriate branch, the machine should restore normal flow. For models with descale indicators, the light should clear after following model specific steps from the instruction booklet to complete a full Descale Cycle. If the machine continues to have restricted flow, repeated priming of the machine fails, or if the descale indicator still does not clear after a complete Descale and Rinse Cycle, please contact Sage | Sage Customer Support for further assistance. Continued operation with heavy scale and mineral buildup can damage internal components of the machine. </p>
<hr></hr>
<p> </p>

Espresso | Unable to Descale Machine

<h1 style="text-align: center;"><strong></strong></h1>
<h1 style="text-align: center;"><strong>SHOWER SCREEN SCREW STUCK OR STRIPPED</strong></h1>
<p> </p>
<p> </p>
<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">the Bambino, the Bambino Plus, the Infuser, the Barista Express, the Barista Express Impress, the Barista Pro, the Barista Touch, the Barista Touch Impress, the Dual Boiler, the Oracle, the Oracle Jet, the Oracle Touch, the Oracle Dual Boiler</td></tr><tr><td colspan="1" rowspan="1"><b>Tools:</b></td><td colspan="1" rowspan="1">Appropriate screwdriver or Allen key, rubber band, pliers, and replacement screw if needed</td></tr></tbody></table>
<p> </p>
<p> </p>
<table border="1" width="100%" cellpadding="8" cellspacing="0" style="border-collapse: collapse;"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Power off and unplug the espresso machine. Allow it to cool completely before attempting to remove the shower screen screw.</td></tr></tbody></table>
<hr></hr>
<h2><span style="font-size: 22px;">Overview</span></h2>
<p>If the shower screen screw is stuck or stripped, it can prevent cleaning and maintenance of the brew head. This article provides troubleshooting information to loosen or remove a seized or damaged shower screen screw.</p>
<hr></hr>
<h2><span style="font-size: 22px;">Symptom(s)</span></h2>
<ul><li>Metal shavings or worn screw head</li><li>Unable to remove shower screen for cleaning </li><li>Screw does not turn or feels stuck/seized</li><li>Screw is loose but spins freely</li></ul>
<hr></hr>
<h2><span style="font-size: 22px;">Cause(s)</span><span style="font-size: 13px;"></span></h2>
<ul><li>Coffee Oil/residue buildup</li><li>Scale and mineral buildup</li><li>Incorrect screwdriver size or type used</li><li>Screw over-tightened during reassembly</li><li>Excessive force applied</li></ul>
<hr></hr>
<h2><span style="font-size: 22px;">Troubleshooting Steps</span></h2>
<h2><span style="font-size: 18px;">If the Screw is Stuck</span><span style="font-size: 22px;"></span></h2>
<ol><li><b>Confirm correct tool type/size</b>
<ul><li>Some models use a <b>Phillips-head screw </b>or<b> Flat-head screw</b>, others use an <b>Allen key</b>.</li><li>Verify the correct tool fits snugly into the screw head to avoid damage to screw.</li></ul>
</li><li><b>Apply food-grade penetrating oil (optional)</b>
<ul><li>Use a small amount of food-safe penetrating oil or mineral oil around the screw head.</li><li>Let it sit for 10–15 minutes to help break any corrosion or scale bond.</li></ul>
</li><li><b>Use firm, steady torque</b>
<ul><li>Apply gentle but firm pressure while turning counterclockwise.</li><li>Avoid sudden or excessive force that could round out the screw head.</li></ul>
</li><li><strong>Once screw is removed:</strong>
<ul><li>Remove the shower screen and screw completely</li><li>Clean any debris or buildup from the screw insert and shower screen area</li><li>If the screw shows corrosion or wear, replace with one of identical size and thread type</li><li>Reinstall using light torque—snug enough to hold the shower screen flat against the brew head</li></ul>
</li><li><strong>If the issue persists:</strong>
<ul><li>Apply gentle heat to group head area using a warm, damp cloth (do not use open flame).</li><li>Repeat the oil application and attempt removal again. </li><li>If issue persists, Please contact Sage|Sage Customer Support for further assistance to prevent further damage to the machine; Machine may need servicing</li></ul>
</li></ol>
<p> </p>
<h2><span style="font-size: 18px;">If the Screw is Stripped</span><span style="font-size: 18px;"></span></h2>
<ol><li><b>Confirm correct tool type/size</b>
<ul><li>Some models use a <b>Phillips-head screw </b>or<b> Flat-head screw</b>, others use an <b>Allen key</b>.</li><li>Verify the correct tool fits snugly into the screw head to avoid damage to screw.</li></ul>
</li><li><strong>Use a rubber band for extra grip</strong>
<ul><li>Place a thick rubber band over the screw head and driver tip for added grip</li><li>Press firmly and slowly turn counterclockwise to loosen</li></ul>
</li><li><b>Try pliers or extraction tools</b><br><ul><li>Try using locking pliers to grip the outer edge of the screw head (if accessible)</li></ul>
</li><li><b>Once screw is removed:</b><br><ul><li>Clean any debris or buildup from the screw insert and shower screen area</li><li>If screw shows corrosion or wear, replace with one of identical size and thread type.</li><li>Reinstall using light torque that is just snug enough to hold the shower screen flat.</li></ul>
</li><li><strong>If issue persists, or screw spins freely but won&#39;t come out:</strong>
<ul><li>Please contact Sage|Sage Customer Support; machine may need servicing</li></ul>
</li></ol>
<ol></ol>
<ol style="white-space: normal;text-decoration: none;caret-color: #000000;color: #000000;"></ol>
<p> </p>
<hr></hr>
<h2><span style="font-size: 22px;">Outcome &amp; Next Steps</span></h2>
<p>The shower screen should now be removable for cleaning. If the screw remains stuck after several attempts, or if the screw head is completely rounded, contact Sage | Sage Customer Support for further assistance.</p>
<hr></hr>
<h2>Notes &amp; Tips</h2>
<ul><li>A short, high-quality screwdriver or Allen key provides better control than a long handle.</li><li>Applying gentle heat to the group head with a warm cloth may help loosen the screw.</li><li>Do not use power tools — they can easily damage the brew head or screw threads.</li></ul>

Espresso | Shower Screen Screw Stuck/Stripped

<p style="text-align: center;"><span style="font-size: 24px;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);caret-color: #181818;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;text-align: center;white-space: normal;text-decoration: none;">FILTER BASKET STUCK </strong></span></p>
<p style="text-align: center;"><span style="font-size: 24px;"><strong><span style="box-sizing: border-box;caret-color: #181818;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;text-align: center;white-space: normal;text-decoration: none;">(IN GROUP HEAD / PORTAFILTER)<br></span></strong></span></p>
<p> </p>
<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><span style="font-size: 14px;"><b>Applies to:</b></span></td><td colspan="1" rowspan="1"><span style="caret-color: #181818;color: #181818;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;text-align: left;white-space: normal;background-color: #ffffff;text-decoration: none;float: none;display: inline;">the Bambino, the Bambino Plus, the Infuser, the Barista Express, the Barista Express Impress, the Barista Pro, the Barista Touch, the Barista Touch Impress, the Dual Boiler, the Oracle, the Oracle Jet, the Oracle Touch, the Oracle Dual Boiler</span></td></tr><tr><td colspan="1" rowspan="1"><span style="font-size: 14px;"><b>Tools:</b></span></td><td colspan="1" rowspan="1"><span style="font-size: 14px;">Clean cloth, cleaning brush</span></td></tr></tbody></table>
<p> </p>
<table border="1" width="100%" cellpadding="8" cellspacing="0" style="border-collapse: collapse;"><tbody><tr><td colspan="1" rowspan="1"><span style="font-size: 14px;"><b>Safety First:</b> Turn off and unplug the machine, and allow the group head and portafilter to cool completely before attempting removal. Never use sharp or metal tools; they can damage the basket, group head, or gasket.</span></td></tr></tbody></table>
<hr></hr>
<h2><span style="font-size: 22px;">Overview</span></h2>
<p><span style="font-size: 14px;">If the filter basket is stuck either in the portafilter or up inside the group head, the cause is usually coffee residue, oils, or heat expansion. Most cases can be resolved safely without force by letting parts cool, loosening residue, and using gentle, even pressure. <br><br></span><span style="font-size: 14px;">Follow the troubleshooting steps that best fit the issue you are experiencing:<br></span><span style="font-size: 14px;"></span><span style="font-size: 14px;"></span><span style="font-size: 14px;"></span></p>
<ul><li style="font-weight: bold;"><strong><span style="font-size: 14px;">(A) Filter basket is stuck inside the group head </span></strong></li><li style="font-weight: bold;"><strong><span style="font-size: 14px;">(B) Filter basket is stuck inside the portafilter</span></strong></li></ul>
<hr></hr>
<h2><span style="font-size: 22px;">Symptom(s)</span></h2>
<ul><li style="font-size: 14px;"><span style="font-size: 14px;">Basket won’t pop out of the portafilter</span></li><li style="font-size: 14px;"><span style="font-size: 14px;">Basket remains lodged in the group head after removing the portafilter</span></li></ul>
<hr></hr>
<h2><span style="font-size: 22px;">Cause(s)</span></h2>
<p><span style="font-size: 14px;">Residue and oils can create a light vacuum or “stickiness” between the basket and surrounding parts. Heat can tighten the fit. A dry or worn group gasket may grip the basket more than usual, and overfilling or heavy tamping can push the basket deeper into the group head.</span></p>
<hr></hr>
<h2><span style="font-size: 22px;">Troubleshooting Steps</span></h2>
<h2 style="font-size: 14px;"><span style="font-size: 20px;">Scenario A - Filter Basket Stuck in Portafilter</span></h2>
<ol><li style="font-size: 14px;"><strong><span style="font-size: 14px;">Allow portafilter to cool completely.</span></strong></li><li style="font-size: 14px;"><strong><span style="font-size: 14px;">Clean around the basket rim.</span></strong>
<ul><li style="font-size: 14px;"><span style="font-size: 14px;">Use a damp cloth or paper towel to clean the basket rim of coffee oils and residue</span></li></ul>
</li><li style="font-size: 14px;"><strong>Gently loosen filter basket.</strong><br><ul><li style="font-size: 14px;">Turn the portafilter upside down over a cloth or towel</li><li style="font-size: 14px;">Use a utensil or tool that is <strong>non-metal and flat</strong> to ease out the filter basket from the portafilter</li><li style="font-size: 14px;"><strong>Avoid metal utensils</strong> that can warp or scratch the basket. </li><li style="font-size: 14px;">Press gently around the basket rim until it pops out</li></ul>
</li><li style="font-size: 14px;"><strong>Wash and dry.</strong><br><ul><li style="font-size: 14px;">Clean the basket and portafilter with warm, soapy water and rinse well</li><li style="font-size: 14px;">Dry completely before reinserting the basket into the portafilter, ensuring it is securely inserted</li></ul>
</li><li style="font-size: 14px;"><strong>Reinstall correctly and prevent reoccurrences.</strong>
<ul><li style="font-size: 14px;">Press the filter basket evenly into the portafilter until it is securely inserted.</li><li style="font-size: 14px;">Avoid overfilling or over-tamping coffee grinds </li><li style="font-size: 14px;">Clean the group head and portafilter regularly to prevent buildup.</li></ul>
</li></ol>
<hr style="border: 0;border-top: 1px solid #ddd;width: 80%;margin: 14px auto;"></hr>
<h2 style="font-size: 14px;"><span style="font-size: 20px;"><br>Scenario B - Filter Basket Stuck in Group Head</span></h2>
<ol><li style="font-size: 14px;"><strong><span style="font-size: 14px;">Power off and unplug the machine.</span></strong></li><li style="font-size: 14px;"><strong><span style="font-size: 14px;">Allow the group head to cool completely. </span></strong></li><li style="font-size: 14px;"><strong><span style="font-size: 14px;">Inspect the group head.</span></strong>
<ul><li style="font-size: 14px;"><span style="font-size: 14px;">Look under the group head to confirm the filter basket is stuck against the gasket where the portafilter is typically inserted.</span></li></ul>
</li><li style="font-size: 14px;"><strong><span style="font-size: 14px;">Gently pry the filter basket from the group head.</span></strong>
<ul><li style="font-size: 14px;"><span style="font-size: 14px;">With a soft cloth around your fingers, or using the edge of a <strong>flat, dull, non-metal</strong> tool, gently nudge the basket rim downward from opposite sides, alternating to keep pressure even. </span></li><li style="font-size: 14px;"><span style="font-size: 14px;">Avoid prying from a single side.</span></li><li><strong>Avoid metal or sharp </strong>tools that can damage the filter basket or gasket.<span style="font-size: 14px;"></span></li></ul>
</li><li style="font-size: 14px;"><strong><span style="font-size: 14px;">Alternatively, use the portafilter to remove the filter basket (Advanced Users).</span></strong><strong><span style="font-size: 14px;"></span></strong>
<ul><li style="font-size: 14px;"><span style="font-size: 14px;">Carefully insert the portafilter at the usual starting angle, slightly left of center to engage the filter basket rim.</span></li><li style="font-size: 14px;font-weight: bold;"><strong><span style="font-size: 14px;">Do not twist the portafilter or apply force.</span></strong></li><li style="font-size: 14px;">The filter basket should release from the group head.</li><li style="font-size: 14px;">Remove the portafilter along with the filter basket.</li></ul>
</li><li style="font-size: 14px;"><strong><span style="font-size: 14px;">Clean the group head and gasket.</span></strong><strong><span style="font-size: 14px;"></span></strong>
<ul><li style="font-size: 14px;"><span style="font-size: 14px;">Clean and remove any residue from the gasket and group head with a cleaning brush or damp cloth.</span></li><li style="font-size: 14px;"><span style="font-size: 14px;">If the gasket appears dry, hardened, or cracked, contact Breville | Sage Support for a replacement, or for further assistance. </span><span style="font-size: 14px;"></span></li></ul>
</li><li style="font-size: 14px;"><strong style="font-size: 14px;"><span style="font-size: 14px;">Reinstall correctly and prevent reoccurrences.</span></strong><span style="font-size: 14px;"></span>
<ul><li><span style="font-size: 14px;">Press the basket evenly into the portafilter until it is securely inserted.</span></li><li style="font-size: 14px;"><span style="font-size: 14px;">Avoid overfilling or over-tamping, which can push the filter basket into the gasket.</span></li><li><span style="font-size: 14px;">Clean the group head and portafilter regularly to prevent buildup.</span><span style="font-size: 14px;"></span></li></ul>
</li></ol>
<hr></hr>
<h2><span style="font-size: 22px;">Outcome &amp; Next Steps</span></h2>
<p><span style="font-size: 14px;">The basket should release smoothly once parts are cool and residue is cleared. If it repeatedly sticks or if the gasket appears worn, do not force removal—contact Breville | Sage Support for service or replacement parts.</span></p>
<hr></hr>
<p style="font-size: 14px;"> </p>
<p> </p>

Espresso | Filter Basket Stuck (in Group Head or Portafilter)

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Espresso machines with a drip tray and purge outlet</td></tr></tbody></table>
<h2>Overview</h2>
<p>It is normal for some water to collect in the drip tray during regular use of your espresso machine.</p>
<p>Depending on the model, water may be released into the drip tray during startup or after brewing, steaming, or using hot water. This is part of the machine&#39;s normal operation and helps manage its internal water system and temperature.</p>
<h2>Symptoms</h2>
<ul><li>The drip tray contains water even when nothing has been spilled into it.</li><li>The drip tray appears to be filling faster than expected.</li><li>You are unsure whether the water in the drip tray is from normal operation or a leak.</li></ul>
<h2>Cause</h2>
<p>Water released through the machine&#39;s normal purge outlet can collect in the drip tray during regular operation. Water coming from another part of the machine may indicate a leak.</p>
<h2>Procedure</h2>
<ol><li><b>Check the machine and drip tray</b>
<ul><li>Make sure the drip tray is fully inserted into the machine.</li><li>Make sure the water tank is fully seated and securely installed.</li><li>Check that water is not leaking onto the countertop or from another area of the machine.</li><li>If the drip tray is correctly installed but you think the machine may be leaking, continue with the test below.</li></ul>
</li><li><b>Prepare the drip tray</b>
<ul><li>Turn off and unplug the machine.</li><li>Remove the drip tray.</li><li>Remove the metal drip tray grid.</li><li>Reinstall the drip tray without the grid.</li><li>Leaving the grid off makes it easier to see where water enters the drip tray.</li></ul>
</li><li><b>Prepare the portafilter</b>
<ul><li>Insert the 1 Cup dual wall filter basket into the portafilter.</li><li>Insert the cleaning disc into the filter basket.</li><li>Lock the portafilter securely into the group head.</li></ul>
</li><li><b>Run the test</b>
<ul><li>Plug the machine back in and turn it on.</li><li>Allow the machine to reach its ready state.</li><li>Start a brew cycle.</li><li>Allow the cycle to run for approximately 10 seconds, then stop the cycle.</li><li>Watch where water enters the drip tray.</li></ul>
</li><li><b>Check where the water is coming from</b>
<ul><li>Water entering the drip tray through the machine&#39;s purge outlet is expected.</li><li>Check for water around the group head.</li><li>Check the front and sides of the machine.</li><li>Check underneath the machine.</li><li>Check around the water tank.</li><li>Check the areas surrounding the normal purge outlet.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If water enters the drip tray only through the expected purge outlet, the machine is operating normally. Water released during normal purge cycles can cause the drip tray to fill even when you have not spilled water into it.</p>
<p>Empty and clean the drip tray regularly and whenever the drip tray full indicator shows that it needs to be emptied.</p>
<p>If water is leaking onto the countertop, around the machine housing, around the water tank, underneath the machine, or from an area other than the normal purge outlet, stop the test and contact Customer Support for further assistance.</p>

Why is water leaking into my drip tray?

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Barista Express®, Bambino® Plus, Dual Boiler™, Oracle®, Barista Pro™, Barista Touch™</td></tr><tr><td colspan="1" rowspan="1"><b>SKUs:</b></td><td colspan="1" rowspan="1">BES870, BES500, BES920, BES980, BES878, BES880</td></tr></tbody></table>
<h2>Overview</h2>
<p>Regular descaling helps remove mineral buildup from your espresso machine. Select your Sage espresso machine model below to watch the appropriate descaling video walkthrough.</p>
<h2>Descaling Videos</h2>
<p><b>Barista Express®</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/PvGh7Y0DCkE" title="Descaling the Barista Express"></iframe></p>
<p><b>Bambino® Plus</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/6C4LFu2l28E" title="Descaling the Bambino Plus"></iframe></p>
<p><b>Dual Boiler™</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/_K_fyrXwKSQ" title="Descaling the Dual Boiler"></iframe></p>
<p><b>Oracle®</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/ofCQ-B-YUTI" title="Descaling the Oracle"></iframe></p>
<p><b>Barista Pro™</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/fxTpMUjPz7I" title="Descaling the Barista Pro"></iframe></p>
<p><b>Barista Touch™</b></p>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" allowfullscreen="allowfullscreen" src="https://www.youtube.com/embed/4yxENQgobI0" title="Descaling the Barista Touch"></iframe></p>

How to Descale Your Espresso Machine

<h1 style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><strong>What Causes Sour Espresso? </strong></span></h1>
<p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><strong>A sour espresso is most commonly caused by under-extraction, which can result from grind size too coarse, brew time, temperature, or dosing issues. By systematically adjusting one variable at a time—starting with grind and time—you can move toward a well-balanced shot. </strong></span></p>
<p style="text-align: left;"> </p>
<h3>1. <strong>Under-Extraction</strong></h3>
<ul><li>
<p><strong>Definition</strong>: When not enough soluble compounds are extracted from the coffee grounds.</p>
</li><li>
<p><strong>Cause</strong>: Typically due to too coarse a grind, short brew time, or temperature loss from a cold start</p>
</li><li>
<p><strong>Result</strong>: Acidity and sour notes dominate because the sweeter and bitter compounds haven’t had time to extract.</p>
</li></ul>
<h3>2. <strong>Low Brewing Temperature</strong></h3>
<ul><li>
<p><strong>Ideal Range</strong>: 200°F to 205°F (90°C to 96°C).</p>
</li><li>
<p><strong>Effect</strong>: A temperature below this range can lead to under-extraction, which emphasizes sourness. </p>
</li><li><strong>Tip:</strong> Preheat your machine before making the first espresso by running a couple of blank shot cycles, this ensures that the portafilter, internal water path, and brew group are also hot, which helps maintain water temperature during extraction.</li></ul>
<h3>3. <strong>Grind Size Too Coarse</strong></h3>
<ul><li>
<p><strong>Problem</strong>: Coarse grinds allow the hot water to pass through the grinds faster without extracting the flavor of the coffee.</p>
</li><li>
<p><strong>Solution: </strong>Decrease the grind size by 3-4 increments. If your machine is already at the lowest grind size, check if your upper burr is adjustable and follow the steps on how to adjust the upper burr to a lower number, such as 2 or even 1, however, you will need to set your grind size back to the middle range to avoid contact between the upper and lower burr.</p>
</li></ul>
<h3>4. <strong>Incorrect Coffee Dose or Tamping</strong></h3>
<ul><li>
<p><strong>Low Dose</strong>: Using too little coffee results in water flowing too fast.</p>
</li><li>
<p><strong>Uneven Tamping</strong>: Leads to channeling, where water finds paths of least resistance, under-extracting parts of the puck.</p>
</li><li><strong>Solution:</strong> Use the razor trimming tool to guide the dose amount and ensure that you have enough coffee in the filter basket</li></ul>
<h3>5. <strong>Freshness and Roast Level</strong></h3>
<ol><li>
<p><strong>Overly Fresh Coffee</strong>: Beans that are too fresh (roasted within the past 24–48 hours) can taste sour due to excessive CO₂.</p>
</li><li>
<p><strong>Light Roasts</strong>: Naturally more acidic and may require recipe adjustments for balance.</p>
</li></ol>
<h3>6. <strong>Water quality</strong></h3>
<ul><li><strong>Highly filtered water: </strong>Water that lacks in mineral content can contribute to sourness and acidic taste in the espresso, it is recommended to use water that has mild amount of minerals like soft filtered water, spring water, well water, these types of water ideally measure in between 50-150 ppm (parts permillion) in dissolved solids.</li></ul>

My espresso taste sour / Understanding sour taste in espresso

<h1 style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Is coffee spraying everywhere during extraction?</span></h1>
<h2><span style="font-family: tahoma, arial, helvetica, sans-serif;">Are you using a dual-wall filter basket? Are you using the original basket or is this a recent replacement filter basket? if so check the following:</span></h2>
<ul><li>
<h3><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 13px;">This applies to all Barista series espresso machines and duo temp pro and the infuser</span></h3>
</li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Remove the filter basket from the portafilter</span></li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Look at the bottom of the filter basket and locate exit hole</span></li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">If the only opened hole underneath is located in the center then you are using the incorrect dual wall filter basket that belongs to the Bambino series espresso machines</span></li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">The correct dual wall filter basket should have the exit hole on the side instead of in the middle</span></li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">2 cup dual-wall filter basket part number <span style="font-size: 13px;"><span style="color: rgb(118, 118, 118);white-space: normal;float: none;display: inline;">SP0001521</span> </span></span></li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">1 cup dual-wall filter basket part number <span style="color: rgb(24, 24, 24);font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 13px;text-align: left;white-space: normal;background-color: rgb(255, 255, 255);float: none;display: inline;">SP0001518</span> </span></li></ul>

Coffee sprays everywhere

<h2><strong>How to check that your Espresso unit is heating properly</strong></h2>
<p> </p>
<ol><li>Power On machine and allow unit to heat up to ready state</li><li>Turn on the Steam Wand:
<ol><li>If there is steam, then your espresso product should be able to brew at the proper temperature.
<ol><li>How to do a thermometer test</li><li><iframe frameborder="1" scrolling="auto" width="316" height="177" src="https://www.youtube.com/embed/tJH0JAmbIa8?si=7jR-TlNipNs4yxg9" allowfullscreen="allowfullscreen"></iframe></li></ol>
</li><li>If there is NO steam it could be due to the following:
<ol><li>Scale buildup within your Espresso product and maintenance is required.  Please click on the link below and locate your Espresso product for step-by-step instructions on descaling your product.  
<ol><li><a href="https://www.youtube.com/@BrevilleSupport/search?query=descale" target="_blank">How to Descale your Espresso Product</a></li></ol>
</li><li>Additional Troubleshooting steps may be required.  Please contact your local Sage|Sage call center for assistance.  </li></ol>
</li></ol>
</li></ol>
<p> </p>

Espresso not Hot enough

<h2>Overview</h2>
<p>The water you use can affect the taste of your espresso, mineral buildup, and how your espresso machine operates.</p>
<p>For best results, use fresh, cold water that meets the recommendations in your machine&#39;s instruction manual.</p>
<h2>What Water Should I Use?</h2>
<p>Water recommendations can vary by machine and local water hardness.</p>
<p>Depending on your machine and water hardness, tap water may work great or  alternative water source may be recommended, such as:</p>
<ul><li>Filtered water</li><li>Bottled spring water</li><li>Mineral water</li></ul>
<p>If your machine includes a water hardness test strip, test the water you will be using and enter or set the appropriate water hardness level according to your machine&#39;s instructions.</p>
<p>Some models recommend changing to an alternative water source when the measured water hardness is particularly high.</p>
<h2>What Types of Water Should I Avoid?</h2>
<p>Avoid water with little or no mineral content, including:</p>
<ul><li>Distilled water</li><li>Demineralized water</li><li>Heavily filtered water that removes nearly all minerals</li></ul>
<p>Water with little or no mineral content may affect the taste of your coffee and how the machine is designed to operate.</p>
<p>Water that lacks in mineral content can contribute to sourness and acidic taste in the espresso, it is recommended to use water that has mild amount of minerals like soft filtered water, spring water, well water, these types of water ideally measure in between 50-150 ppm (parts permillion) in dissolved solids.</p>
<h2>Can I Use Reverse Osmosis (RO) Water?</h2>
<p>Avoid using RO water if the filtration process removes nearly all of its mineral content.</p>
<p>For applicable models, RO water may be suitable if some mineral content has been added back to the finished water. Follow the water recommendations in the instruction manual for your specific machine.</p>
<h2>Why Does Water Hardness Matter?</h2>
<p>Hard water can contribute to mineral buildup inside your espresso machine over time. Mineral buildup can affect brewing flow, temperature, machine performance, and the taste of your espresso.</p>
<p>Using the water filter supplied with your machine and descaling when required can help reduce the effects of mineral buildup.</p>
<p>If your machine includes a water hardness setting, setting it correctly also helps determine when descaling or other maintenance is needed.</p>
<h2>Things to Check</h2>
<ol><li><b>Check your water hardness.</b>
<ul><li>If your machine includes a water hardness test strip, test the water you plan to use.</li><li>Set the machine&#39;s water hardness level according to the instructions for your model, where applicable.</li></ul>
</li><li><b>Choose an alternative water source if needed.</b>
<ul><li>If your water is particularly hard, your instruction manual may recommend filtered water, bottled spring water, or mineral water.</li><li>Avoid water with little or no mineral content.</li></ul>
</li><li><b>Retest after changing water sources.</b>
<ul><li>Test the hardness of the new water.</li><li>Enter or set the new water hardness level on your machine, where applicable.</li></ul>
</li><li><b>Maintain the water filter and descale as required.</b>
<ul><li>If your espresso machine includes a water filter, replace it according to the instructions for your specific model.</li><li>Water filter replacement intervals vary by machine, so follow the replacement reminder or maintenance schedule provided for your model.</li><li>Descale the machine according to its maintenance instructions.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>Using water with an appropriate mineral content and hardness can help support consistent espresso quality and reduce mineral buildup. Always follow the water, filtration, and descaling recommendations in the instruction manual for your specific espresso machine.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Use fresh, cold water when filling the water tank.</li><li>Do not assume that highly purified water is better for an espresso machine. Water with little or no mineral content may not be suitable.</li><li>Replacing the water filter as recommended can help reduce mineral buildup and may reduce how frequently the machine needs to be descaled.</li></ul>

Coffee Beans & Water Types

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">BES870 Barista Express® and BES876</td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> Turn the machine off before removing or reinstalling the bean hopper.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If the Single and Double FILTER SIZE lights are flashing, the bean hopper may not be correctly installed or locked into position.</p>
<h2>Symptoms</h2>
<ul><li>The Single and Double FILTER SIZE lights flash.</li><li>On BES876 models, the Filter lights may flash between the single and double basket sizes.</li></ul>
<h2>Cause</h2>
<p>The bean hopper may not be correctly seated or locked into position. Coffee beans or debris around the hopper connection may also prevent the hopper from fitting correctly.</p>
<h2>Procedure</h2>
<ol><li><b>Remove the bean hopper</b>
<ul><li>Turn the locking dial to unlock the bean hopper.</li><li>Remove the hopper from the machine.</li></ul>
</li><li><b>Check for coffee beans or debris</b>
<ul><li>Check the area where the bean hopper connects to the grinder.</li><li>Remove any coffee beans or debris that may prevent the hopper from sitting correctly.</li></ul>
</li><li><b>Reinstall the bean hopper</b>
<ul><li>Place the bean hopper back onto the grinder.</li><li>Make sure it is correctly aligned.</li><li>Turn the locking dial to the <b>LOCK</b> position.</li></ul>
</li><li><b>Check the filter size lights</b>
<ul><li>Confirm that the bean hopper sits securely in position.</li><li>Check that the Single and Double FILTER SIZE lights have stopped flashing.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>If the lights continue flashing after the bean hopper has been removed, checked for debris, and securely reinstalled, contact customer support for further assistance.</p>

Why are the Single and Double filter size lights flashing?

<p style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 22px;"><strong>Why are my espresso shots inconsistent? / Not getting repeatable results / back to back inconsistent shots</strong></span></p>
<p> </p>
<hr></hr>
<h2><strong>Common Causes</strong></h2>
<h3>1. <strong>Grind Size Inconsistency</strong></h3>
<ul><li>
<p>Burr grinder misalignment or dull burrs</p>
</li><li>
<p>Switching between different grind settings or coffees without proper adjustment</p>
</li></ul>
<h3>2. <strong>Dose and Distribution Errors</strong></h3>
<ul><li>
<p>Inconsistent dosing (e.g., 18g one shot, 19.5g the next)</p>
</li><li>
<p>Poor distribution leading to channelling (water finding weak paths through the coffee puck)</p>
</li></ul>
<h3>3. <strong>Tamping Issues</strong></h3>
<ul><li>
<p>Uneven tamp pressure or angle</p>
</li><li>
<p>Tamping too lightly or too hard</p>
</li></ul>
<h3>4. <strong>Equipment-Related Problems</strong></h3>
<ul><li>
<p>Dirty or clogged shower screens, filter baskets (dual wall only)</p>
</li><li>
<p>Mineral buildup affecting flow or heating</p>
</li></ul>
<hr></hr>
<h2><strong>Resolution Steps</strong></h2>
<h3>Step 1: <strong>Check Grinder and Grind Size</strong></h3>
<ul><li>
<p>Clean burrs and re-align the upper burr</p>
</li><li>
<p>Dial in grind for proper shot time (e.g., 25–30 seconds for ~18g dose)</p>
</li></ul>
<h3>Step 2: <strong>Standardize Dose and Distribution</strong></h3>
<ul><li>
<p>Use a scale to weigh every dose and yield (alternately you can use the razor trimming tool which is included with your Sage machine)</p>
</li><li>
<p>Even out the grounds before tamping using a distribution tool or gentle tapping</p>
</li><li>Purge the grinder before dosing when adjusting grind size in increments of 3 or more</li></ul>
<h3>Step 3: <strong>Refine Tamping Technique</strong></h3>
<ul><li>
<p>Use consistent pressure (around 22 lbs) and a level tamp</p>
</li><li>Consider calibrated tampers or automatic tamping tools</li></ul>
<h3>Step 4: <strong>Inspect and Maintain Equipment</strong></h3>
<ul><li>
<p>Backflush group heads daily</p>
</li><li>
<p>Replace gaskets and screens regularly</p>
</li><li>
<p>Ensure ensure filter baskets are cleaned and not clogged</p>
</li><li>Descale your machine regularly every 2-3 months</li></ul>
<p> </p>

Inconsistent Espresso/ Inconsistent Brewing Extractions

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/uqRg10jHX6U" title="How to dial in your espresso" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<h2>Overview</h2>
<p>Dialing in means adjusting your coffee preparation to get a balanced espresso extraction.</p>
<p>Coffee beans can behave differently depending on their roast, freshness, and grind. When you open a new bag of coffee, you may need to make a few adjustments before finding the grind setting that works best.</p>
<p>The key is to make <b>one adjustment at a time</b>, pull another shot, and use the results to guide your next adjustment.</p>
<h2>Procedure</h2>
<ol><li><b>Start with fresh coffee beans</b>
<ul><li>Look for coffee with a <b>Roasted On</b> date rather than only a Best Before or Use By date.</li><li>Use freshly roasted whole coffee beans.</li><li>Where specified for your machine, Breville recommends beans approximately <b>5–20 days after the roast date</b>.</li><li>Grind your coffee immediately before brewing when possible.</li></ul>
<p>Coffee that is extremely fresh may behave differently as it releases naturally occurring gases, while older coffee may extract quickly and produce less crema.</p>
</li><li><b>Choose the right filter basket</b>
<ul><li><b>Single wall filter basket:</b> Use when grinding fresh whole coffee beans. Single wall baskets give you greater control over extraction by allowing you to adjust grind size, dose, and coffee preparation.</li><li><b>Dual wall filter basket:</b> Use with pre-ground coffee or coffee that is older or has an unknown roast date. Dual wall baskets help regulate pressure and make extraction less dependent on grind size, dose, tamp, and coffee freshness.</li></ul>
</li><li><b>Start with the grind size</b>
<ul><li>A <b>coarser grind</b> allows water to pass through the coffee more quickly.</li><li>A <b>finer grind</b> slows the water as it passes through the coffee.</li><li>If you are unsure where to begin, start near the <b>middle of your machine&#39;s grind range</b> and pull a test shot.</li></ul>
</li><li><b>Check the coffee dose</b>
<ul><li><b>Too much coffee:</b> Can restrict water flow, causing the espresso to extract too slowly or produce very little coffee.</li><li><b>Too little coffee:</b> Can allow water to pass through too quickly, resulting in a fast, thin, or watery espresso.</li><li>Use the recommended dose for your machine and filter basket.</li><li>If your machine includes a <b>Razor™ precision dose trimming tool</b>, use it after tamping to help check that the coffee is at the correct level.</li><li>If your machine has <b>assisted or automatic dosing</b>, follow the dose guidance provided by the machine.</li></ul>
</li><li><b>Tamp the coffee evenly</b>
<ul><li>For machines with manual tamping, distribute the ground coffee evenly before tamping.</li><li>Tamp straight down using consistent pressure so the surface of the coffee is <b>flat and level</b>.</li><li>Keep your dose and tamp consistent so it is easier to determine whether the <b>grind size</b> needs to change.</li><li>If your machine has assisted or automatic tamping, follow the machine&#39;s tamping guidance.</li></ul>
</li><li><b>Pull a test shot</b>
<ul><li>Insert and securely lock the portafilter into the group head.</li><li>Start an extraction and watch how the espresso flows.</li><li>For models that use the traditional Breville extraction guide, a balanced extraction generally begins flowing after approximately <b>8–12 seconds</b>.</li><li>The espresso should flow slowly and steadily, similar to <b>warm honey</b>.</li><li>Look for a golden-brown crema.</li><li>A traditional extraction generally takes approximately <b>25–30 seconds</b>.</li></ul>
<p>These are useful guides rather than requirements for every coffee. Taste and your personal preference are also important when dialing in espresso.</p>
</li><li><b>If the espresso flows too quickly</b>
<ul><li>A shot that starts quickly, runs fast or watery, or produces too much espresso may be <b>under-extracted</b>.</li><li>You may also notice thin or pale crema, weak or watery espresso, or a sharp or underdeveloped flavor.</li><li>Check that you are using the correct dose.</li><li>Adjust the grind slightly <b>finer</b>.</li><li>Pull another shot and check the extraction again.</li></ul>
<p>A finer grind creates more resistance and slows the flow of water through the coffee.</p>
</li><li><b>If the espresso flows too slowly</b>
<ul><li>A shot that drips slowly, produces very little coffee, or struggles to flow from the portafilter may be <b>over-extracted</b>.</li><li>You may also notice very dark crema, a dark espresso, or a bitter or overly intense flavor.</li><li>Check that there is not too much coffee in the filter basket.</li><li>Adjust the grind slightly <b>coarser</b>.</li><li>Pull another shot and check the extraction again.</li></ul>
<p>A coarser grind creates less resistance and allows water to move through the coffee more easily.</p>
</li><li><b>Make one adjustment at a time</b>
<ul><li>Keep your coffee dose consistent.</li><li>Keep your tamping method consistent.</li><li>Adjust the <b>grind size</b>.</li><li>Pull another shot.</li><li>Check the flow and taste.</li><li>Make another small adjustment if needed.</li></ul>
<p>Avoid changing the grind size, dose, and tamp all at once. Changing one variable at a time makes it easier to understand how each adjustment affects the espresso.</p>
</li></ol>
<h2>When you change coffee beans</h2>
<p>You may need to dial in your espresso again whenever you:</p>
<ul><li>Open a new bag of coffee.</li><li>Change coffee beans or roast.</li><li>Switch between single and double filter baskets.</li><li>Notice the espresso beginning to flow faster or slower as your beans age.</li></ul>
<p>There is not one grind setting that works for every coffee. Small adjustments over time are a normal part of making espresso.</p>
<h2>Outcome &amp; Next Steps</h2>
<p>If changing the grind does not resolve the issue, check the other factors that can affect water flow and extraction:</p>
<ul><li>Check that the filter basket openings are clean and clear.</li><li>Make sure the grinder is operating normally.</li><li>Check that water flows normally from the brew head <b>without the portafilter installed</b>.</li><li>Complete any cleaning or descaling maintenance that is due for your machine.</li></ul>
<p>If there is little or no water flow even with the portafilter removed, troubleshoot the machine&#39;s <b>water flow</b> rather than continuing to adjust the coffee.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>Use extraction time and appearance as guides rather than absolute requirements.</li><li>Taste and personal preference are important when dialing in espresso.</li><li>Keep the dose and tamp consistent while adjusting the grind size.</li></ul>

Espresso | Dialing in Espresso

<h1 style="text-align: center;"><strong><span style="font-family: tahoma, arial, helvetica, sans-serif;">The brewing/extraction cycle ends very early / short brew / steam function stops early / hot water function stops early / Why is the brewing/extraction cycle stopping so early within 3 to 5 seconds and nothing comes out?</span></strong></h1>
<h2><span style="font-family: tahoma, arial, helvetica, sans-serif;">If you&#39;re using a water tank filter, perform the following steps:</span></h2>
<ul><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Perform a factory reset</span></li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Remove the water tank</span>
<ul><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Empty the water and remove the water tank filter</span></li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Refill the water tank with water to the maximum line (without the filter)</span></li><li>Place the water tank back on your machine </li></ul>
</li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Press the two cup button to begin the brew cycle</span>
<ul><li>Make a note of whether the water runs for more than 3-5 seconds.</li></ul>
</li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Test the hot water function and steam function</span></li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">If the machine is more than 1 month old, please run a descale cycle as there can be mineral scale buildup up</span></li></ul>

Why does my espresso brew cycle stop early or produce no water?

<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/nohLVqbfrdM?start=12" title="Troubleshooting Wavy Tamps" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<div><iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/KIzLPqGOjPc?start=1" title="Adjusting the Dosing Thread" allowfullscreen="allowfullscreen"></iframe>
<div><small>Video walkthrough</small></div>
</div>
<h2>Overview</h2>
<p>A wavy or uneven imprint on a tamped coffee puck does not always indicate a defect. In many cases, the result is related to the grind setting, coffee dose, or coffee grounds moving in the filter basket during tamping.</p>
<h2>Symptoms</h2>
<ul><li>The tamped coffee puck has a wavy or uneven surface.</li><li>The surface may remain uneven after tamping.</li><li>Coffee grounds may appear to move or spin in the filter basket during tamping.</li></ul>
<h2>Cause</h2>
<p>A wavy tamp imprint can be caused by an incorrect coffee dose, a grind size that is not properly dialed in, or coffee grounds spinning in the filter basket during tamping.</p>
<h2>Procedure</h2>
<ol><li><b>Adjust the grind size finer</b>
<ul><li>Shift the grind to a finer setting. This usually resolves the issue in most cases, although the exact adjustment depends on the current grind setting.</li><li>Dose the coffee again and observe the tamp result.</li><li>Whether the surface is flat or still wavy, pull the shot. This helps determine how much finer the grind should be to improve both tamp and shot quality.</li></ul>
</li><li><b>Check the upper burr and tamping fan assembly</b>
<ul><li>Adjust the grind size to the coarsest setting before removing the upper burr.</li><li>Empty the bean hopper and grind out any remaining coffee in the grinder.</li><li>Remove the bean hopper and upper burr.</li><li>Vacuum out the grinder so coffee crumbs are not in the way when replacing the upper burr.</li><li>Align the upper burr and press down firmly to ensure it is fully seated.</li><li>Rotate the upper burr to the lock position until you feel or hear it click into position.</li><li>Remove the tamping fan and coupling.</li><li>Re-insert the coupling by pushing upward firmly until you feel or hear it click into position.</li><li>Re-attach the tamping fan to the coupling by pushing upward until it makes contact and stays attached magnetically.</li><li>Adjust the grind size to the mid-range, such as 22–23, and test the first dose.</li></ul>
</li><li><b>Check for overdosing</b>
<ul><li>Inspect the tamping fan connector to determine how many threads are visible.</li><li>Fewer visible threads mean more coffee is dosed.</li><li>More visible threads mean less coffee is dosed.</li><li>Adjust the connector to expose 3–4 threads as the recommended setting.</li><li>For additional guidance, see the <a href="https://www.youtube.com/watch?v=KIzLPqGOjPc&amp;t=1s" target="_blank" rel="noopener noreferrer">video on adjusting the dosing thread</a>.</li></ul>
</li><li><b>Lightly moisten the filter basket</b>
<ul><li>Run water over the filter basket using the brew head cup button before activating the grinder.</li><li>Lightly moisten the basket so the grounds adhere more readily to the basket.</li><li>This can help reduce ground movement during tamping.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>As you continue dialing in the beans and adjusting the grind size, the tamped surface should become more uniform and flat. Pulling the shot while making adjustments helps determine the grind setting needed to improve both the tamp result and shot quality.</p>
<h2>Notes &amp; Tips</h2>
<ul><li>A wavy tamp imprint does not necessarily indicate a defect.</li><li>An overly coarse grind can contribute to a wavy tamp.</li><li>Recommended tamping fan connector setting: expose 3–4 threads.</li><li>A mid-range grind setting, such as 22–23, can be used for the first test dose after reseating the upper burr and tamping fan assembly.</li><li>See the <a href="https://www.youtube.com/watch?v=nohLVqbfrdM&amp;t=12s" target="_blank" rel="noopener noreferrer">video on troubleshooting wavy tamps</a> for additional guidance.</li></ul>

Wavy tamp Uneven tamp

<table border="1" width="100%" cellpadding="8" cellspacing="0" style="width: auto;"><tbody><tr><td colspan="1" rowspan="1"><strong>Safety First:</strong> Turn the product off and unplug it before removing the bean hopper or upper burr. Grinder burrs have sharp edges. Handle them carefully and avoid touching the cutting surfaces.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your coffee grounds remain too coarse even after selecting a fine grind setting, first dial in your espresso using the standard grind-size control. If you still cannot achieve a fine enough grind, check that the upper burr is correctly installed and adjust the upper burr if needed.</p>
<h2>Symptoms</h2>
<ul style="list-style-type: disc;"><li>Coffee remains too coarse at a fine grind setting.</li><li>Changing the grind setting makes little or no noticeable difference.</li><li>Espresso flows too quickly even after selecting a finer grind.</li></ul>
<h2>Cause</h2>
<p>The grinder may need further dialing in, the upper burr may not be fully seated or locked, or the adjustable upper burr may need to be moved toward a finer range. If a burr was recently replaced, an incompatible replacement part may also affect the available grind range.</p>
<h2>Procedure</h2>
<ol style="list-style-type: decimal;"><li><strong>Dial in the grind size</strong>
<ul style="list-style-type: circle;"><li>Start near the middle of the available grind range.</li><li>Pull an espresso shot and observe the extraction.</li><li>If the espresso flows too quickly, adjust the grind finer.</li><li>Continue making small adjustments until you achieve the desired extraction.</li><li>Keep in mind that the correct setting can vary with the coffee beans, roast, and freshness. It may take several attempts to find the correct grind size when using a new coffee.</li></ul>
</li><li><strong>Check that the upper burr is installed correctly</strong>
<ul style="list-style-type: circle;"><li>Empty the bean hopper.</li><li>Reinstall the empty hopper and run the grinder until the remaining beans have cleared.</li><li>Move the grind-size control to the coarsest setting.</li><li>Turn the product off and unplug it.</li><li>Unlock and remove the bean hopper.</li><li>Unlock and remove the upper burr.</li><li>Brush away coffee grounds around the upper and lower burrs.</li><li>Reinstall the upper burr, making sure it is correctly aligned.</li><li>Turn the upper burr into the <strong>LOCK</strong> position and make sure it is fully seated.</li><li>Reinstall and lock the bean hopper.</li></ul>
</li><li><strong>Compare a fine and coarse grind</strong>
<ul style="list-style-type: circle;"><li>Grind a small amount of coffee using a fine setting.</li><li>Note the texture of the grounds.</li><li>Change to a coarse setting.</li><li>Grind another small amount and compare the two samples.</li><li>There should be a noticeable difference between the fine and coarse settings.</li><li>If there is little or no difference, recheck that the upper burr is correctly installed and locked.</li></ul>
</li><li><strong>Adjust the upper burr for a finer grind</strong>
<ul style="list-style-type: circle;"><li>If the upper burr is correctly installed but the grind is still not fine enough, adjust the upper burr on compatible models.</li><li>Empty the bean hopper and run the grinder until empty.</li><li>Turn the product off and unplug it.</li><li>Remove the bean hopper.</li><li>Unlock and remove the upper burr.</li><li>Remove the wire handle from both sides of the upper burr.</li><li>Adjust the burr one number toward the finer setting.</li><li>Reinsert the wire handle.</li><li>Reinstall and securely lock the upper burr.</li><li>Reinstall and lock the bean hopper.</li><li>Return the external grind-size control to approximately the middle of its range.</li><li>Grind a small amount of coffee and dial in the espresso again.</li><li>Make only one upper-burr adjustment at a time. After each adjustment, use the standard grind-size control to dial in the coffee before changing the upper burr again.</li></ul>
</li><li><strong>Check recently replaced burrs</strong>
<ul style="list-style-type: circle;"><li>If the issue began after an upper or lower burr was replaced, confirm that the replacement burr is the correct part for the grinder.</li><li>Incompatible grinder components may prevent the grinder from producing the expected grind range.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After reinstalling or adjusting the upper burr, there should be a noticeable difference between fine and coarse grind settings. If the coffee remains unusually coarse after dialing in the grind, cleaning and correctly reinstalling the upper burr, checking the fine-to-coarse range, adjusting the upper burr where applicable, and confirming any replacement burrs are correct, contact Customer Support for further assistance.</p>
<h2>Notes &amp; Tips</h2>
<ul style="list-style-type: disc;"><li>There is no single grind setting that works for every coffee. Bean type, roast, and freshness can all affect the correct setting.</li><li>Use the standard grind-size control to dial in the coffee before making another upper-burr adjustment.</li><li>Make upper-burr adjustments one number at a time.</li></ul>

Coffee is still grinding too coarse on a fine grind setting

<table border="1" width="100%" cellpadding="8" cellspacing="0" style="box-sizing: border-box;border-collapse: collapse;width: auto;overflow-wrap: normal;word-break: normal;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box;"><td colspan="1" rowspan="1" style="box-sizing: border-box;padding: 8px;text-align: left;border: 0.625px solid #747474;"><strong style="box-sizing: border-box;font-weight: bold;">Safety First:</strong> Do not force the lid open while the cooker is pressurized. The lid will not open until the internal pressure has been released. The safety locking pin will drop when the lid can be opened.</td></tr></tbody></table>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Overview</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">If the lid will not open after the cook cycle has finished, there may still be pressure inside the cooker or friction around the lid. Try the steps below before opening the lid.</p>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Symptoms</h2>
<ul style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;list-style-type: disc;padding-inline-start: 40px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">The cook cycle has finished, but the lid will not open.</li><li style="box-sizing: border-box;">The safety locking pin has not dropped.</li></ul>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Procedure</h2>
<ol style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;list-style-type: decimal;padding-inline-start: 40px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;"><strong style="box-sizing: border-box;font-weight: bold;">Release the pressure</strong>
<ul style="box-sizing: border-box;margin: 0px;padding: 0px;list-style-type: circle;padding-inline-start: 40px;"><li style="box-sizing: border-box;">Press the STEAM RELEASE button to ensure all internal pressure has been released.</li><li style="box-sizing: border-box;">Wait for the safety locking pin to drop. The lid cannot be opened until the pressure has been released.</li></ul>
</li><li style="box-sizing: border-box;"><strong style="box-sizing: border-box;font-weight: bold;">Reduce friction around the lid</strong>
<ul style="box-sizing: border-box;margin: 0px;padding: 0px;list-style-type: circle;padding-inline-start: 40px;"><li style="box-sizing: border-box;">Using the lid knob, gently wiggle the lid up and down.</li><li style="box-sizing: border-box;">Twist the lid in the open and close directions to help reduce friction caused by water or food.</li></ul>
</li><li style="box-sizing: border-box;"><strong style="box-sizing: border-box;font-weight: bold;">Check for remaining pressure</strong>
<ul style="box-sizing: border-box;margin: 0px;padding: 0px;list-style-type: circle;padding-inline-start: 40px;"><li style="box-sizing: border-box;">Move the pressure valve sideways to release any remaining pressure.</li></ul>
</li></ol>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Outcome &amp; Next Steps</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">Once all pressure has been released and the safety locking pin has dropped, try opening the lid again.</p>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Notes &amp; Tips</h2>
<ul style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;list-style-type: disc;padding-inline-start: 40px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">If this happens frequently, the cooker may need to be adjusted for your current altitude.</li><li style="box-sizing: border-box;">Follow the Altitude Adjust instructions for your cooker.</li></ul>

Lid Will Not Open After the Cook Cycle

<p style="text-align: center;"><strong><span style="box-sizing: border-box;font-family: tahoma, arial, helvetica, sans-serif;font-size: 18px;">ADJUSTING TAMPER FAN/GRIND AMOUNT FOR AUTO-TAMP MACHINES</span></strong></p>
<p> </p>
<ul><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><strong><span style="box-sizing: border-box;">Check your current dose</span></strong></span>
<ul><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="box-sizing: border-box;font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Tare the portafilter on a kitchen scale</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="box-sizing: border-box;font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Grind coffee into the portafilter at the machine&#39;s current settings</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="box-sizing: border-box;">Weigh the portafitler with the grinds to measure the current dose</span><span style="box-sizing: border-box;"></span></span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="box-sizing: border-box;font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">The dose should be between 19-22 grams for a DOUBLE cup</span></li></ul>
</li></ul>
<ul><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><strong><span style="box-sizing: border-box;">Adjust the grind amount if the dose is less than 19g, or more than 22g</span></strong></span><br><ul><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Use the provided magnetic tool brush to remove the tamper fan</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Unscrew and remove the tamper fan connector, or if you have a newer model, gently pull out the magnetic tamper fan connector by tugging downwards</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Use the provided Allen key tool to remove the set screw on the tamper fan connector by rotating counter-clockwise </span>
<ul><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Adjust the dose:</span>
<ul><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Decrease dose: rotate the lower half of the tamper fan connector counter-clockwise until 4-5 screw threads are visible</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Increase dose: rotate the lower half of the tamper fan connector clockwise until 2-3 screw threads are visible</span></li></ul>
</li></ul>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Use the provided Allen key tool to reinsert the set screw back onto the tamper fan connector</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Reinsert the tamper fan connector, then the tamper fan</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;"><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 14px;">Grind and weigh the portafilter with the newly adjusted dose, adjusting the tamper fan connector as needed until the dose is between 19-22 grams</span></li></ul>
</li></ul>

Espresso | Adjusting tamper fan/grind amount for auto-tamp machines

<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Overview</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">If your grinder is dispensing too much ground coffee into the filter basket or the portafilter is overflowing, check the dose settings and grinder setup.</p>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Symptoms</h2>
<ul style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;list-style-type: disc;padding-inline-start: 40px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">Too much ground coffee is dispensed into the filter basket.</li><li style="box-sizing: border-box;">Ground coffee overfills or spills from the portafilter.</li><li style="box-sizing: border-box;">The dose is consistently higher than expected.</li><li style="box-sizing: border-box;">There is too much coffee in the basket after tamping.</li></ul>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Things to Check</h2>
<ol style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;list-style-type: decimal;padding-inline-start: 40px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;"><strong style="box-sizing: border-box;font-weight: bold;">Check the selected filter basket or dose</strong>
<ul style="box-sizing: border-box;margin: 0px;padding: 0px;list-style-type: circle;padding-inline-start: 40px;"><li style="box-sizing: border-box;">Make sure the selected dose matches the filter basket you are using.</li><li style="box-sizing: border-box;">If you are using a <strong style="box-sizing: border-box;font-weight: bold;">1 Cup filter basket</strong>, select the corresponding single-dose setting.</li><li style="box-sizing: border-box;">If you are using a <strong style="box-sizing: border-box;font-weight: bold;">2 Cup filter basket</strong>, select the corresponding double-dose setting.</li><li style="box-sizing: border-box;">Selecting the incorrect filter size or dose can result in too much coffee being dispensed.</li></ul>
</li><li style="box-sizing: border-box;"><strong style="box-sizing: border-box;font-weight: bold;">Reduce the grind amount</strong>
<ul style="box-sizing: border-box;margin: 0px;padding: 0px;list-style-type: circle;padding-inline-start: 40px;"><li style="box-sizing: border-box;">If your machine allows you to manually adjust the grind amount or grind time, reduce the setting slightly.</li><li style="box-sizing: border-box;">Grind another dose.</li><li style="box-sizing: border-box;">Check the amount of coffee in the filter basket.</li><li style="box-sizing: border-box;">Continue making small adjustments as needed.</li><li style="box-sizing: border-box;">Use the razor tool after tamping to remove extra coffee if necessary, then reduce the grind amount further. </li><li style="box-sizing: border-box;">The available dose controls vary by model, so follow the instructions for your specific machine.</li></ul>
</li><li style="box-sizing: border-box;"><strong style="box-sizing: border-box;font-weight: bold;">Follow the dose guidance on assisted-dosing machines</strong>
<ul style="box-sizing: border-box;margin: 0px;padding: 0px;list-style-type: circle;padding-inline-start: 40px;"><li style="box-sizing: border-box;">If your machine has an <strong style="box-sizing: border-box;font-weight: bold;">Impress™ assisted dosing system</strong>, follow the dose guidance provided by the machine.</li><li style="box-sizing: border-box;">The system measures the amount of ground coffee and provides feedback to help you reach the correct dose.</li><li style="box-sizing: border-box;">For example, the Barista Express® Impress uses Intelligent Dosing to automatically calculate the dose based on the previous grind.</li><li style="box-sizing: border-box;">Allow the machine to adjust to the correct dose before making additional changes.</li></ul>
</li><li style="box-sizing: border-box;"><strong style="box-sizing: border-box;font-weight: bold;">Check the tamping system on automatic grind, dose, and tamp machines</strong>
<ul style="box-sizing: border-box;margin: 0px;padding: 0px;list-style-type: circle;padding-inline-start: 40px;"><li style="box-sizing: border-box;">If your machine has an auto-dosing or auto-tamping feature, you may need to adjust the tamper fan to change the grind amount. <a class="decorated-link" rel="noopener noreferrer" target="_blank" href="https://mybreville.lightning.force.com/lightning/r/Knowledge__kav/ka0QU000000D9dNYAS/view" style="box-sizing: border-box;color: #0469c1;text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;">Adjust your tamper fan to change the grind amount</a>.</li><li style="box-sizing: border-box;">After making an adjustment, grind another dose and check the amount of coffee in the portafilter.</li><li style="box-sizing: border-box;">On applicable Oracle™ models, make sure the tamping fan is installed correctly. An incorrectly installed or missing tamping fan can cause the portafilter to overfill. </li></ul>
</li></ol>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Outcome &amp; Next Steps</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">If the grinder continues to dispense too much coffee after confirming the correct filter basket or dose is selected, reducing the grind amount or grind time, following the machine&#39;s assisted-dose guidance, and checking or adjusting the tamping system when applicable, further troubleshooting may be required. </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>

Grinder is dispensing too much coffee

<table border="1" width="100%" cellpadding="8" cellspacing="0" style="width: auto;"><tbody><tr><td colspan="1" rowspan="1"><strong>Safety First:</strong> Before cleaning the grinder, turn the machine off and unplug it from the power outlet. Grinder burrs have extremely sharp edges. Handle them carefully and avoid touching the cutting surfaces. Do not use water to clean the burrs or inside of the grinder.</td></tr></tbody></table>
<h2>Overview</h2>
<p>If your Barista Express Impress or Barista Touch Impress repeatedly indicates that it needs <strong>“A Bit More”</strong> coffee, or very little ground coffee is being dispensed, the grinder may not be delivering enough coffee into the filter basket.</p>
<p>The assisted dosing system measures the amount of ground coffee in the filter basket and helps you reach the correct dose. If too little coffee is dispensed, the machine may indicate that additional coffee is needed.</p>
<h2>Symptoms</h2>
<ul style="list-style-type: disc;"><li>The machine repeatedly indicates that more coffee is needed.</li><li>Very little or no ground coffee is dispensed.</li><li>You can hear the grinder running, but little coffee reaches the filter basket.</li><li>Ground coffee appears clumped or does not move freely through the grind outlet.</li></ul>
<h2>Procedure</h2>
<ol style="list-style-type: decimal;"><li><strong>Make sure there are enough beans in the hopper</strong>
<ul style="list-style-type: circle;"><li>Check that the bean hopper contains fresh, dry coffee beans.</li><li>Make sure the beans are feeding freely into the grinder.</li><li>If beans are stuck together or are not moving toward the burrs, gently move them around in the hopper.</li><li>Test the grinder again.</li></ul>
</li><li><strong>Try a coarser grind setting</strong>
<ul style="list-style-type: circle;"><li>Adjust the grind slightly coarser and test the grinder again.</li><li>A very fine grind can make it more difficult for ground coffee to move through the grinder when buildup or a partial blockage is present.</li><li>If the amount of ground coffee improves, gradually adjust the grind back toward the setting needed for your espresso.</li></ul>
</li><li><strong>Clean the grinder</strong>
<ul style="list-style-type: circle;"><li>Turn the machine off and unplug it from the power outlet.</li><li>Unlock the bean hopper.</li><li>Empty the beans from the hopper.</li><li>Reinstall and lock the empty hopper.</li><li>Plug in the machine and run the grinder until it is empty.</li><li>Turn the machine off and unplug it from the power outlet.</li><li>Unlock and remove the hopper.</li><li>Unlock and remove the upper burr.</li><li>Clean the upper burr using the supplied grinder cleaning brush.</li><li>Clean the lower burr with the cleaning brush.</li><li>Clean the grind chute and outlet with the supplied brush.</li><li>Do not use water to clean the burrs or inside of the grinder. Moisture can cause coffee grounds to stick together and create a blockage.</li></ul>
</li><li><strong>Check the grind chute for a blockage</strong>
<ul style="list-style-type: circle;"><li>If very little or no coffee is still being dispensed after cleaning the burrs, check for compacted coffee grounds between the grinder and grind outlet.</li><li>Use the supplied cleaning brush to remove any buildup from the grind chute.</li><li>If the blockage cannot be removed with standard cleaning, perform an Advanced Grinder Cleaning according to the instructions for your model.</li></ul>
</li><li><strong>Make sure the grinder is completely dry</strong>
<ul style="list-style-type: circle;"><li>If water or moisture has entered the grinder, allow the grinder and burrs to dry completely.</li><li>Do not reassemble or test the grinder until all components are dry.</li></ul>
</li><li><strong>Add fresh, dry coffee beans and test again</strong>
<ul style="list-style-type: circle;"><li>Reinstall and lock the upper burr.</li><li>Reinstall and lock the bean hopper.</li><li>Add fresh, dry coffee beans.</li><li>Return to your preferred grind setting.</li><li>Grind another dose.</li><li>Follow the machine&#39;s dose guidance and tamp the coffee.</li><li>Check whether the machine still indicates that more coffee is needed.</li><li>If the correct dose is reached, continue dialing in your espresso as needed</li></ul>
</li></ol>
<h2>If the issue continues</h2>
<p>If the machine repeatedly indicates that more coffee is needed, confirm that you have:</p>
<ul style="list-style-type: disc;"><li>Enough beans in the hopper.</li><li>Adjusted the grind setting.</li><li>Cleaned the burrs and grind chute.</li><li>Cleared any grinder blockage.</li><li>Confirmed the grinder is completely dry.</li><li>Tested with fresh, dry coffee beans.</li></ul>

Why does my Barista Express Impress or Barista Touch Impress keep asking for “A Bit More” coffee?

<h1><span style="font-family: tahoma, arial, helvetica, sans-serif;">Why is my grinder making a clicking sound when in use and little or no coffee grinds are coming out?</span></h1>
<p> </p>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">The grinder is experiencing heavy resistance due to coffee residue/build up or grinding very lightly roasted beans.  The following steps will walk you through the advance cleaning of your grinder:</span></p>
<p> </p>
<ol><li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Unplug the unit</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Unlock the Bean Hopper by rotating the knob counter-clockwise</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Change the grind size to the most course setting</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Vacuum any visible beans</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Unlock the Upper Burr by grabbing the handle and rotating the handle counter-clockwise</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Remove the Dome Nut with pliers, split washer, nut, and the Lower Burr</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Remove the Shim (if applicable) and gently remove the Felt Washer</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Using the cleaning brush, remove all coffee grind buildup</span></li><li style="font-family: tahoma, arial, helvetica, sans-serif;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Reverse steps to assemble your grinder for use again</span></li></ol>
<p><iframe frameborder="0" scrolling="auto" width="560" height="315" style="display: table;margin-left: auto;margin-right: auto;" src="https://www.youtube.com/embed/pyNZBUeiVuE?si=YHQ-WTvA8-vKruRZ" title="YouTube video player" allowfullscreen="allowfullscreen"></iframe></p>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;background-color: rgb(255, 255, 255);color: rgb(255, 255, 255);">clicking, little coffee grinds, no coffee grinds, clanking sound, broken grinder, grinder not working, grinder broke </span></p>

Grinder Clicking Sound Noise Clogged

<p>The espresso shot keeps running past the normal programmed volume and does not stop automatically.</p>
<h2>Possible Causes</h2>
<ul><li>The programmed shot volume has been changed from the factory setting.</li><li>The flow meter is dirty and not accurately detecting water flow.</li><li>The espresso shot is under-extracted, causing longer brew times and more liquid output.</li></ul>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><thead><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="90%">Instructions</th></tr></thead><tbody><tr><td colspan="1" rowspan="1" valign="top"><strong>1</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Reset or reprogram the shot volume (Volumetric machines)</strong><br>If your machine is volumetric, you can either:
<ul><li>Perform a <strong>factory reset</strong> to restore default shot volumes, or</li><li>Manually <strong>reprogram the shot volume</strong> for both the 1 Cup and 2 Cup buttons following the machine’s user guide.</li></ul>
</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>2</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Dial in your coffee beans (Time-based machines)</strong><br>For time-based models, adjust the grind size, dose, and tamp to achieve proper extraction time. A finer grind and correct dose help regulate shot volume and prevent over-brewing.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>3</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Descale the machine</strong><br>Run a descale cycle using <strong>Sage Descaling Solution</strong> to clean the internal water pathways and the flow meter. This helps restore accurate shot volume control.</td></tr></tbody></table>
<h2>Quick Facts</h2>
<ul><li><strong>Volumetric machines (no coffee, just water):</strong>
<ul><li>1 Cup button: slightly over 1 oz (≈30–35 mL)</li><li>2 Cup button: slightly over 2 oz (≈60–70 mL)</li></ul>
</li><li><strong>Time-based machines (no coffee, just water):</strong>
<ul><li>Single shot: approximately 4–6 oz (≈120–180 mL)</li><li>Double shot: approximately 6–8 oz (≈180–240 mL)</li></ul>
</li></ul>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">Volumetric based machines include:   SES870 Barista Express®, SES878 Barista Pro™, SES880 Barista Touch™, SES881 Barista Touch™ Impress, SES876 Barista Express Impress, SES450 Bambino™, and SES500 Bambino® Plus</p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">The SES920 Dual Boiler™, SES980 Oracle®, and SES990 Oracle® Touch have time-based extraction by default, but can also toggle to use volumetric control through the advanced features. The shot duration/volume can also be reprogrammed for the SES980 and SES990. </p>

brews too much

<h2><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>What devices/tablets does the Sage+ app work with?</strong></h3>
<p>The Sage+ app supports iPhones / iPads running on iOS 16.4 or later and Android phones / tablets running Android 12 or later. The phones and tablets must support Bluetooth Low Energy (BLE) technology version 4.0 and later.<br><br>On Android, it&#39;s also necessary to have the <b>Android System WebView</b> app installed and updated to the latest version. This is normally included on any Android version that comes with a device, but may not necessarily be installed on a custom version of Android. This app is available on the Google Play store.<br><br></p>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | What devices / tablets does the app work with?

<h2><strong>Joule</strong>™<b> Connected Appliances for Sage+</b></h2>
<h3><strong>Table Of Contents<br><br></strong></h3>
<h4>Joule™ Sous Vide</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000YvAL0A0&amp;articleLanguage=en_GB" target="_self">How do I factory reset my circulator?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000YvDZ0A0&amp;articleLanguage=en_GB" target="_self">How do I clean my circulator?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6Qj0AK&amp;articleLanguage=en_GB" target="_self">General circulator maintenance.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6SL0A0&amp;articleLanguage=en_GB" target="_self">Why is there a confirmation button press starting a cook higher than 85 °C /  185 °F?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6VZ0A0&amp;articleLanguage=en_GB" target="_self">Minimum / Maximum Water Depth.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6XB0A0&amp;articleLanguage=en_GB" target="_self">Minimum / Maximum Heating Temperature.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6aP0AS&amp;articleLanguage=en_GB" target="_self">LED color info.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6c10AC&amp;articleLanguage=en_GB" target="_self">Important Safeguards.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6dd0AC&amp;articleLanguage=en_GB" target="_self">General Info + Questions.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6fF0AS&amp;articleLanguage=en_GB" target="_self">Cooking Info + Questions.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6gr0AC&amp;articleLanguage=en_GB" target="_self">Using the Original Joule Sous-Vide in the new Sage+ app.</a></h4>
</li><li>
<h4>Troubleshooting</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6iT0AS&amp;articleLanguage=en_GB" target="_self">No circulation or heating / unusual motor noise.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZC6L0AW&amp;articleLanguage=en_GB" target="_self">Low water.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZC7x0AG&amp;articleLanguage=en_GB" target="_self">Tipped over.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZC9Z0AW&amp;articleLanguage=en_GB" target="_self">Power Loss.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZCEP0A4&amp;articleLanguage=en_GB" target="_self">Temperature calibration test.</a></h4>
</li></ul>
</li></ul>
<h4><br>General</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZCG10AO&amp;articleLanguage=en_GB" target="_self">Live Activities support for iOS</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZCMT0A4&amp;articleLanguage=en_GB" target="_self">How do I register my appliance for warranty?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFDt0AO&amp;articleLanguage=en_GB" target="_self">How do I change the default temperature unit?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFFV0A4&amp;articleLanguage=en_GB" target="_self">How do I rename my appliance?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFH70AO&amp;articleLanguage=en_GB" target="_self">How do I remove and re-add my appliance?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFIj0AO&amp;articleLanguage=en_GB" target="_self">What is my appliance&#39;s serial number?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFKL0A4&amp;articleLanguage=en_GB" target="_self">What devices / tablets does the Sage+ app work with?</a></h4>
</li></ul>
<h4><br>Connectivity</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFNZ0A4&amp;articleLanguage=en_GB" target="_self">General connection troubleshooting.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFQn0AO&amp;articleLanguage=en_GB" target="_self">I can&#39;t pair with my appliance.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFSP0A4&amp;articleLanguage=en_GB" target="_self">Wi-Fi technical requirements / troubleshooting.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFU10AO&amp;articleLanguage=en_GB" target="_self">Home network / ISP / hardware troubleshooting.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFVd0AO&amp;articleLanguage=en_GB" target="_self">How do I change the Wi-Fi network my appliance is connected to?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFXF0A4&amp;articleLanguage=en_GB" target="_self">How do I get the MAC address for my appliance?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFaT0AW&amp;articleLanguage=en_GB" target="_self">Notification info / troubleshooting.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFc50AG&amp;articleLanguage=en_GB" target="_self">Can my friend connect to my appliance and control it?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFfJ0AW&amp;articleLanguage=en_GB" target="_self">What does it mean that other people are paired with my appliance?</a></h4>
</li></ul>
<h4><br>Firmware</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFiX0AW&amp;articleLanguage=en_GB" target="_self">What firmware version does my appliance have?</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFk90AG&amp;articleLanguage=en_GB" target="_self">Firmware update troubleshooting.</a><br><br></h4>
</li></ul>
<h4>Voice</h4>
<ul><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZY3d0AG&amp;articleLanguage=en_GB" target="_self">Using Alexa to control your appliance.</a></h4>
</li><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZY6r0AG&amp;articleLanguage=en_GB" target="_self">Using Google Assistant to control your appliance.</a></h4>
</li></ul>
<h4></h4>
<p><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | FAQ Table of contents

<p>If the cooker is taking a long time to preheat or reach pressure, check the lid assembly, lid seal, safety locking pin, pressure release valve, and the amount of food and liquid in the cooking bowl.</p>
<h2>Procedure</h2>
<ol style="list-style-type: decimal;"><li><strong>Check the lid assembly</strong>
<ul style="list-style-type: circle;"><li>Make sure the lid is assembled correctly.</li><li>There should be no gap between the lid arm and the stainless steel lid.</li><li>Make sure the sealing nut is firmly in place.</li><li>The red seal on the sealing nut should be touching the stainless steel lid and should be firmly seated.</li></ul>
</li><li><strong>Inspect the silicone lid seal</strong>
<ul style="list-style-type: circle;"><li>Make sure the silicone lid seal is clean.</li><li>Check that it is free from damage or cracks.</li><li>Make sure it is properly inserted.</li><li>If it is loose or dangling, it will be time to replace with a new gasket. </li></ul>
</li><li><strong>Check the safety locking pin</strong>
<ul style="list-style-type: circle;"><li>Make sure the safety locking pin can move freely up and down.</li></ul>
</li><li><strong>Check the locking pin and pressure release valve</strong>
<ul style="list-style-type: circle;"><li>With the lid locked, make sure the safety locking pin is properly aligned within the opening of the lid arm.</li><li>Make sure the pressure release valve is properly seated in position.</li><li>The pressure release valve should be facing the lid knob.</li></ul>
</li><li><strong>Check the amount of food and liquid</strong>
<ul style="list-style-type: circle;"><li>Add more food or liquid to the cooking bowl if needed.</li><li>There should be a minimum of 1 liter of combined food and liquid.</li><li>Make sure the food and liquid remain below the maximum fill line.</li></ul>
</li></ol>
<p>After completing these checks, try the pressure cooking cycle again. Please ensure that the cooker is cool to the touch before attempting any troubleshooting. </p>

Cooker Taking a Long Time to Reach Pressure

<h2>Applies To</h2>
<p>All Sage espresso machines.</p>
<h2>Issue</h2>
<p>Espresso flows from only one side of the portafilter during extraction.</p>
<h2>Possible Causes</h2>
<ul><li>Uneven coffee distribution in the portafilter.</li><li>Using the wrong dual-wall filter basket for the machine model.</li></ul>
<h2>Tools and Materials Required</h2>
<ul><li>Optional: Coffee distribution tool</li></ul>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><thead><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="90%">Instructions</th></tr></thead><tbody><tr><td colspan="1" rowspan="1" valign="top"><strong>1</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Confirm the machine is level</strong><br>Ensure the espresso machine is sitting on an even, level surface such as a flat countertop or coffee bench. An uneven surface can cause an uneven water flow through the coffee puck.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>2</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Distribute coffee evenly</strong><br>For models without the <strong>Impress™ tamping system</strong>, use a distribution tool or tap the portafilter gently to spread the ground coffee evenly before tamping.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>3</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Tamp evenly</strong><br>When tamping, apply consistent, level pressure across the entire coffee puck to ensure even water flow during extraction.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>4</strong></td><td colspan="1" rowspan="1" valign="top">
<p><strong>Check the filter basket type (Bambino and Bambino Plus)</strong><br>If using the <strong>dual-wall filter basket</strong>, verify it’s the correct one for your model. The exit hole on the underside of the basket should be centered. <br><br>If the hole is offset or near the edge, it may belong to a different model and can cause uneven extraction.</p>
<p>2 cup filter #SP0024833 &amp; 1 cup filter #SP0024834</p>
</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>5</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Check extraction on Oracle models</strong><br>On <strong>Oracle series</strong> models, verify that the shot is not over-extracting. Over-extraction can cause espresso to flow through one spout only.</td></tr></tbody></table>
<h2>Resolution</h2>
<p>Leveling the machine, ensuring even coffee distribution and tamping, and verifying the correct filter basket typically resolves single-sided espresso flow. If extraction still appears uneven after these steps, clean the portafilter spouts and basket to remove any blockages.</p>

Espresso Extraction Coming Through Only One Spout

<span style="color: #ffffff;"><span style="background-color: #ffffff;">BPZ820 SPZ820 Instruction Booklet UK/EU/NL</span></span><br><br><a href="https://www.sageappliances.com/content/dam/sage/eu/de/assets/miscellaneous/instruction-manual/ovens/BPZ820-instruction-manual.pdf" target="_blank">Download</a>

Smart Oven Pizzaiolo BPZ820/SPZ820 Instruction Booklet

<br><br><a href="https://assets.sageappliances.com/BES876/SES876_UK_UG1_QA_C22_LR.pdf" target="_blank">Download</a>

the Barista Express™ Impress SES876 Instruction Booklet

<span style="color: #ffffff;">SES920 SCG820 Instruction Booklets UK/EU/NL</span><br><br><a href="https://www.sageappliances.com/content/dam/sage/eu/de/assets/miscellaneous/instruction-manual/espresso/BES920-instruction-manual.pdf" target="_blank">Download</a> - the Dual Boiler SES920<br><a href="https://www.sageappliances.com/content/dam/sage/eu/de/assets/miscellaneous/instruction-manual/coffee-grinders/BCG820-instruction-manual.pdf" target="_blank">Download</a> - the Smart Grinder Pro SCG820

Dynamic Duo SEP920 Instruction Booklets

<p> </p>
<h2 style="text-align: center;">Issue</h2>
<p>The milk takes a long time to steam or the temperature on the display stops before reaching the set temperature.</p>
<h2>Possible Causes</h2>
<ul><li>The steam wand tip is blocked by dried milk residue.</li><li>Severe milk buildup is preventing proper steam flow.</li><li>The machine has not been descaled, affecting steam performance.</li></ul>
<h2>Tools and Materials Required</h2>
<ul><li>Steam wand cleaning tool (supplied with the machine)</li><li>Steam wand cleaning solution or one cleaning tablet</li><li>Warm water and the frothing jug</li><li>Sage descaling solution</li></ul>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><thead><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="90%">Instructions</th></tr></thead><tbody><tr><td colspan="1" rowspan="1" valign="top"><strong>1</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Inspect and clean the steam wand tip</strong><br>Remove the steam wand tip and inspect for any milk residue or blockage. Use the cleaning tool provided with your machine to gently clear all holes on the tip.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>2</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Soak the steam wand and tip</strong><br>Dissolve one sachet of Sage steam wand cleaning solution (or one cleaning tablet) in one cup of warm water inside the frothing jug. Submerge the entire steam wand and tip in the solution for <strong>1 hour</strong> to remove buildup.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>3</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Rinse thoroughly</strong><br>After soaking, rinse the steam wand and tip thoroughly with clean water to remove any remaining cleaner.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>4</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Descale the espresso machine</strong><br>Run a full descale cycle using <strong>Sage Descale Solution</strong> according to your model’s instructions. This ensures optimal internal water flow and steam pressure.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>5</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Test steam performance</strong><br>Reattach the steam wand tip and run a steam cycle. The wand should produce steady, powerful steam and heat milk efficiently. The display should now show accurate temperature readings.</td></tr></tbody></table>
<h2>Resolution</h2>
<p>After cleaning the steam wand and descaling the machine, the steam performance and milk temperature display should return to normal. If issues persist, the unit may require professional service.</p>

steam wand under heating

<h1 style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;">Troubleshooting Guide: Not Enough Foam or Poor Milk Frothing</span></h1>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">If your espresso machine’s milk texturing performance has dropped—such as producing less foam or failing to froth as before—this guide will walk you through step-by-step diagnostics and maintenance to restore its full functionality.</span></p>
<hr></hr>
<h2><span style="font-family: tahoma, arial, helvetica, sans-serif;">Step 1: Check If You Are Using the Automatic Steam Function</span></h2>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Please make sure you&#39;re using the <strong>automatic steam function</strong> correctly. The machine’s texture settings directly impact the amount of microfoam it creates; therefore, try increasing the microfoam setting to a higher number depending on your model.</span></p>
<hr></hr>
<h2><span style="font-family: tahoma, arial, helvetica, sans-serif;">Step 2: Descale the Machine</span></h2>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">If your machine is <strong>over one month old</strong> and hasn’t been descaled, mineral build-up may be affecting steam pressure and performance. Follow the manufacturer’s descaling instructions using the appropriate descaling solution.</span></p>
<hr></hr>
<h2><span style="font-family: tahoma, arial, helvetica, sans-serif;">Step 3: Clean the Steam Wand Tip</span></h2>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Milk residue can block the steam wand and compromise frothing performance.</span></p>
<ol><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;"><strong>Remove the steam wand tip</strong> carefully.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;"><strong>Inspect for any milk residue</strong> or blockages in the holes.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Use the <strong>steam wand cleaning tool</strong> to <strong>poke through each exit hole</strong>—you should be able to see clear openings.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">If there&#39;s <strong>heavy build-up</strong>, soak the tip in one of the following:</span></p>
<ul><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">A solution of warm, soapy water for at least 20 minutes, or</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">One cleaning tablet dissolved in a cup of hot water.</span></p>
</li></ul>
</li></ol>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">After soaking, reassemble the tip and run a short purge of steam to clear any remaining debris.</span></p>
<hr></hr>
<h2><span style="font-family: tahoma, arial, helvetica, sans-serif;">Step 4: Test the Automatic Steam Function</span></h2>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">This test will help verify if the machine’s frothing functionality is operating within specifications.</span></p>
<h3><span style="font-family: tahoma, arial, helvetica, sans-serif;">Materials Needed:</span></h3>
<ul><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Cold water</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Dish soap (any regular brand)</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Two clear glass cups</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Frothing jug</span></p>
</li></ul>
<h3><span style="font-family: tahoma, arial, helvetica, sans-serif;">Test Procedure:</span></h3>
<ol><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;"><strong>Fill the frothing jug</strong> with cold water to the “MAX” line.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Add <strong>3 drops of dish soap</strong>.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Set the <strong>texture setting to the highest level</strong>.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Run the <strong>steam cycle</strong> using the automatic steam function.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">When the cycle completes, <strong>pour the textured solution into a glass cup</strong>.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Rinse and refill the jug again with cold water and 3 drops of dish soap.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Set the <strong>texture setting to the lowest level</strong>.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Run the steam cycle again.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Pour this second solution into a different glass cup.</span></p>
</li></ol>
<h3><span style="font-family: tahoma, arial, helvetica, sans-serif;">Compare the Results:</span></h3>
<ul><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">The <strong>high texture setting</strong> should yield a <strong>thicker foam</strong>.</span></p>
</li><li style="font-family: tahoma, arial, helvetica, sans-serif;">
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">The <strong>low texture setting</strong> should produce <strong>less foam</strong>.</span></p>
</li></ul>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">If you observe a <strong>noticeable difference</strong> in foam levels between the two tests, your machine is functioning correctly. If there is <strong>no difference</strong>, further maintenance or service may be required.</span></p>
<hr></hr>
<h2><span style="font-family: tahoma, arial, helvetica, sans-serif;">Conclusion</span></h2>
<p><span style="font-family: tahoma, arial, helvetica, sans-serif;">Following these steps should resolve most milk texturing and frothing issues. Regular cleaning and descaling are essential for consistent performance. If problems persist after completing this guide, contact customer support for further assistance.</span></p>

Why is my steam wand not frothing as before

<h2>Issue</h2>
<p>The Sage drip coffee machine display flickers or does not light up even though the machine is powered on.</p>
<h2>Symptoms</h2>
<ul><li>Display flickers intermittently.</li><li>Display does not light up even when the machine powers on.</li></ul>
<h2>Possible Causes</h2>
<ul><li>Unstable power supply.</li><li>Voltage fluctuation in the household circuit.</li><li>Internal glitch within the machine’s control system.</li></ul>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><tbody><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="60%">Instructions</th><th colspan="1" rowspan="1" width="30%">Description</th></tr><tr><td colspan="1" rowspan="1" valign="top"><b>1</b></td><td colspan="1" rowspan="1" valign="top"><b>Try a Different Outlet</b>
<ul><li>Unplug the machine and move it to a different wall outlet.</li><li>Avoid outlets shared with other high-power appliances such as toasters or microwaves.</li><li>This helps determine if the issue is related to power fluctuations or outlet instability.</li></ul>
</td><td colspan="1" rowspan="1" valign="top">Coffee maker plugged into a new wall outlet in a different location.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>2</b></td><td colspan="1" rowspan="1" valign="top"><b>Power Cycle the Machine</b>
<ul><li>Unplug the machine and leave it unplugged for 5 minutes.</li><li>Plug it back in and test</li><li>If the display returns to normal, the issue was likely a temporary internal glitch.</li></ul>
</td><td colspan="1" rowspan="1" valign="top">User power cycling the coffee maker by unplugging and replugging it.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>3</b></td><td colspan="1" rowspan="1" valign="top"><b>Sage Support</b>
<ul><li>If the display continues to flicker or remains off, the unit may have an internal control or display fault.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr></tbody></table>
<p> </p>

FLICKERING DISPLAY NO DISPLAY

<h2>Issue</h2>
<p>The machine will not power on. No lights illuminate from the buttons or display when the power button is pressed.</p>
<h2>Possible Causes</h2>
<ul><li>Faulty or inactive wall outlet.</li><li>Tripped household circuit breaker that needs to be reset.</li><li>Faulty or overloaded power strip.</li></ul>
<h2>Troubleshooting Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><thead><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="90%">Instructions</th></tr></thead><tbody><tr><td colspan="1" rowspan="1" valign="top"><strong>1</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Test a different wall outlet</strong><br>If the machine is plugged directly into a wall outlet, try another outlet on a different circuit — such as one in the dining or living room.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>2</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Avoid using power strips or extension cords</strong><br>If the machine was connected to a power strip or surge protector, unplug it and connect it directly to a wall outlet.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>3</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Check the household circuit breaker</strong><br>Verify that the breaker controlling the outlet is in the <em>ON</em> position. If tripped, reset it by switching it off and back on.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>4</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Check GFCI outlets</strong><br>If your outlets have GFCI (Ground Fault Circuit Interrupter) buttons, press the <strong>RESET</strong> button to restore power.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>5</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Test again</strong><br>Plug the machine back in and press the power button. If no lights or response occur, service may be required.</td></tr></tbody></table>
<h2>Resolution</h2>
<p>Testing the outlet, resetting circuit breakers, and plugging the machine directly into a wall outlet usually resolves power issues. If the machine still does not power on, it may require professional service.</p>

Espresso or Coffee Machine Will Not Power On

<p style="text-align: center;"><span style="font-size: 22px;"><strong><span style="font-family: tahoma, arial, helvetica, sans-serif;">Why is my espresso machine turning off during use? / my machine powers off during use</span></strong></span></p>
<h3><strong>Possible Causes and Solutions</strong></h3>
<h4>1. <strong>Overheating Protection Triggered</strong></h4>
<p><strong>Cause:</strong> Many espresso machines include a thermal cut-off or overheating protection feature. Continuous use may cause internal temperatures to rise, triggering an automatic shutdown.</p>
<p><strong>Solution:</strong></p>
<ul><li>
<p>Turn off the machine and unplug it.</p>
</li><li>
<p>Allow it to cool down for at least 30 minutes.</p>
</li><li>
<p>Resume use once cooled.</p>
</li></ul>
<h4>2. <strong>Faulty Power Connection</strong></h4>
<p><strong>Cause:</strong> Damaged power cords and plugs can cause intermittent power loss.</p>
<p><strong>Solution:</strong></p>
<ul><li>
<p>Ensure the power cord is firmly connected to the wall outlet</p>
</li><li>
<p>Check the cord for visible damage (fraying, kinks, burn marks).</p>
</li><li>
<p>Try a different outlet to rule out electrical issues.</p>
</li></ul>
<h4>3. <strong>Tripped Circuit Breaker or Faulty Outlet</strong></h4>
<p><strong>Cause:</strong> The machine may be pulling more power than the outlet can handle, or the outlet itself may be faulty.</p>
<p><strong>Solution:</strong></p>
<ul><li>
<p>Test the outlet with another appliance of similar 1,650 wattage</p>
</li><li>
<p>Check your home’s circuit breaker panel for a tripped breaker.</p>
</li><li>
<p>Avoid using extension cords</p>
</li></ul>
<h4>4. <strong>Multiple appliances running at the same time</strong></h4>
<p><strong>Cause:</strong> Having multiple appliances running simultaneously can trigger the circuit breaker to overload and trip.</p>
<p><strong>Solution:</strong></p>
<ul><li>
<p>Avoid running multiple appliances at the same time</p>
</li></ul>

Unit turns off during use

<h1 style="text-align: center;"><span style="font-family: tahoma, arial, helvetica, sans-serif;"><strong>My Machine is Displaying Error 5</strong></span></h1>
<h2><span style="font-family: tahoma, arial, helvetica, sans-serif;">Contact our customer support team and provide the following information:</span></h2>
<p> </p>
<ul><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Include your <strong>machine model</strong> and <strong>serial number</strong> in your support request.</span></li><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Let the support team know that you&#39;re seeing <strong>Error 5 </strong>and schedule repairs</span></li></ul>
<h2><span style="font-family: tahoma, arial, helvetica, sans-serif;">What is error 5? </span></h2>
<ul><li><span style="font-family: tahoma, arial, helvetica, sans-serif;">Error 5 is associated with the temperature sensor for the automatic steam function, and the system has detected an issue.</span></li></ul>
<h2></h2>
<p> </p>
<p> </p>

Error 5

<p><strong><span style="font-size: 14px;">There are several reasons your Barista Express™ may not brew. The steps below can help you identify the cause and get your unit brewing again.</span></strong></p>
<p> </p>
<p><strong><span style="font-size: 14px;">Procedure: </span></strong></p>
<p> </p>
<table border="1" cellpadding="10" cellspacing="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" valign="top" width="8%"><b>1.</b></td><td colspan="1" rowspan="1" valign="top" width="92%"><b>Check the water tank</b>
<ul><li>Make sure the water tank is not empty.</li><li>Fill the tank until it is at least half full.</li></ul>
</td></tr><tr><td colspan="1" rowspan="1" valign="top" width="8%"><b>2.</b></td><td colspan="1" rowspan="1" valign="top" width="92%"><b>Reset the programmed shot volume</b>
<ul><li>With the machine turned on, press and hold the PROGRAM button.</li><li>Continue holding the button until you hear three beeps. Then, proceed to the next step. </li></ul>
</td></tr><tr><td colspan="1" rowspan="1" valign="top" width="8%"><b>3.</b></td><td colspan="1" rowspan="1" valign="top" width="92%"><b>Test the water volume</b>
<ul><li>Remove the portafilter and filter basket.</li><li>Place a measuring cup beneath the group head.</li><li>Press the 1 CUP button. The machine should dispense approximately 1.5 oz of water.</li><li>Press the 2 CUP button. The machine should dispense approximately 2.5 oz of water.</li></ul>
</td></tr><tr><td colspan="1" rowspan="1" valign="top" width="8%"><b>4.</b></td><td colspan="1" rowspan="1" valign="top" width="92%"><b>Check for a clogged filter cup</b>
<ul><li>Insert the filter basket into the portafilter without adding coffee.</li><li>Run a shot.</li><li>If no water comes through the empty basket, the filter basket may be clogged and should be replaced.</li><li>Dual-wall filter cups can be more susceptible to clogging.<br><br><strong>Replacement filters:</strong> <br><a href="https://www.sageappliances.com/us/en/parts-accessories/parts/sp0001521.html" target="_blank" rel="noopener noreferrer">54mm Two Cup Dual Wall Filter</a> <br><a href="https://www.sageappliances.com/us/en/parts-accessories/parts/sp0001519.html" target="_blank" rel="noopener noreferrer">54mm One Cup Dual Wall Filter</a></li></ul>
</td></tr><tr><td colspan="1" rowspan="1" valign="top" width="8%"><b>5.</b></td><td colspan="1" rowspan="1" valign="top" width="92%"><b>Adjust the coffee grind</b>
<ul><li>If water flows through the empty filter basket but stops after coffee is added, the coffee may be ground too finely.</li><li>Turn the grind-size dial on the left side of the Barista Express™ to a higher number for a coarser grind.</li><li>Test again. It may take a few adjustments to find the grind size that works with your coffee beans.</li></ul>
</td></tr><tr><td colspan="1" rowspan="1" valign="top" width="8%"><b>6.</b></td><td colspan="1" rowspan="1" valign="top" width="92%"><span style="font-size: 13px;"><b>Consider descaling the machine</b></span>
<ul><li style="font-size: 13px;"><span style="font-size: 13px;">If the Barista Express™ still does not brew normally, this may be a good time to descale the machine. You can find descaling instructions here and also at the videos below: </span>
<ul><li style="box-sizing: border-box;font-family: system-ui, sans-serif;margin-bottom: 20px;font-size: 13px;">
<h2 style="box-sizing: border-box;font-family: var(--lwc-fontFamilyHeader,ArcherSSm);margin: 0px;padding: 0px;font-weight: inherit;font-size: 1em;"><span style="font-size: 13px;"><a style="box-sizing: border-box;font-family: system-ui;color: #3a1537;text-decoration-line: underline;transition: color 0.1s linear;cursor: pointer;line-height: 26px;" target="_blank" rel="noreferrer">Cleaning Cycle vs Descale Cycle - Barista Express &amp; Infuser</a></span></h2>
</li><li style="box-sizing: border-box;font-family: system-ui, sans-serif;margin-bottom: 20px;font-size: 13px;">
<h2 style="box-sizing: border-box;font-family: var(--lwc-fontFamilyHeader,ArcherSSm);margin: 0px;padding: 0px;font-weight: inherit;font-size: 1em;"><span style="font-size: 13px;"><a style="box-sizing: border-box;font-family: system-ui;color: #3a1537;text-decoration-line: underline;transition: color 0.1s linear;cursor: pointer;line-height: 26px;" target="_blank" rel="noreferrer">Descaling the Barista Express - Version 2</a></span></h2>
</li></ul>
</li></ul>
</td></tr></tbody></table>
<div> </div>
<div>
<p><b>Video walkthrough — Batch code 1751 or higher. </b></p>
<iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/g5dsu_SJObI" title="Barista Express troubleshooting - batch code 1751 or higher" allowfullscreen="allowfullscreen"></iframe></div>
<div>
<p> </p>
<p><b>Video walkthrough — Batch code 1751 or lower</b></p>
<iframe frameborder="0" scrolling="auto" width="450" height="252" src="https://www.youtube.com/embed/Lq1TiwoJbWA" title="Barista Express troubleshooting - batch code 1751 or lower" allowfullscreen="allowfullscreen"></iframe></div>
<h2></h2>

Barista Express™ Is Not Brewing: What to Check

<br><iframe frameborder="1" scrolling="auto" allowfullscreen="" height="315" src="https://www.youtube.com/embed/5lDvOjFHk2g" title="YouTube video player" width="560"></iframe><br><br><b>How to do the Cleaning Cycle on your Bambino Plus.</b><br><br><span style="color: #ffffff;"> Lights, </span>

Bambino Plus BES500 Cleaning Cycle

<h2>Using the Original Joule Sous-Vide in the new Sage+ app. Info / Q and A.</h2>
<p> </p>
<h3><strong>Why do I need to create a new account to use my Joule in the Sage+ app?</strong></h3>
<p><span></span>You’ve always been required to have an account to use your Joule Sous-Vide in the Joule by ChefSteps app so this requirement is not a new one. <span></span>Your log in credentials that you have used in the Joule by ChefSteps app will not carry over to the Sage+ app which is why you need to create a new Sage account. If you already have an account through sageappliances.com, you can use that to log into the Sage+ app.<br><br></p>
<h3><span><strong>I don’t remember what email I used to log in to the Joule app. How can I find it?</strong></span></h3>
<p>Open the original Joule app, tap the three lines in the top left, tap “Settings,” and tap “View Profile.” Your email address will appear below your name.<br><br></p>
<h3><span></span><strong>Will my cook history transfer over to the Sage+ app?</strong></h3>
<p><span></span>Yes, your cooking history will transfer over<strong> </strong>as long as you use the <strong>same email</strong> address when signing up for an account on the Sage+ app. If you&#39;re unsure which email address you used in the Joule by ChefSteps app, follow these steps to find out: open the Joule app, tap on the three lines in the top left corner, navigate to &quot;Settings&quot;, and then select &quot;View Profile&quot;. Your email address will be displayed below your name.<br><br></p>
<h3><strong>Your Joule needs to be updated to the latest firmware.</strong></h3>
<p>To use your original Joule Sous-Vide with the new Sage+ app, you&#39;ll need to make sure your circulator is updated to the latest firmware version. You can do this in the old Joule app. In that app, go into Settings &gt; My Joules &gt; [Joule name] &gt; About Device ==&gt; Joule Software Version. If you see that Joule&#39;s firmware version is either <strong>123.52 or 175</strong>, your Joule has the latest firmware. Click <a href="https://support.chefsteps.com/hc/en-us/articles/222979627-How-do-I-update-Joule-s-firmware" target="_blank" rel="noopener noreferrer">here</a> for additional information on how to update your original Joule&#39;s firmware in the Joule app. With the latest version, you can also update your original Joule&#39;s firmware in the Sage+ app. When pairing your Joule, you will be prompted to update if it&#39;s available.<br><br></p>
<h3><strong>Does your Joule have to be connected to Wi-Fi / cloud? </strong></h3>
<p>Although connecting to Wi-Fi is preferred, if your original Joule sous-vide is updated to its latest firmware version, you can connect it by Bluetooth only by selecting &quot;Skip Wi-Fi&quot; when prompted to connect to Wi-Fi / access point selection. If your original Joule sous-vide is not updated to its latest version, you will have to connect to Wi-Fi / cloud to update the firmware.<br><br></p>
<h3><strong>Do I have to use the Sage+ app? Can I just continue using my original Joule by ChefSteps app?</strong></h3>
<p>We will eventually phase out the Joule by ChefSteps app. So while there is no immediate requirement to make the switch, we highly recommend doing so. Our team has dedicated significant effort to enhancing the user experience based on your feedback, and we think you will appreciate the improvements.<br><br><strong></strong></p>
<div>
<div>
<div> </div>
</div>
</div>
<h3><strong>I don’t own a Joule Sous Vide device, but I use the Joule by ChefSteps app for sous vide inspiration. Will I retain access to this content in the Sage+ app?</strong></h3>
<p>Yes. You can continue to access our stellar sous vide recipes and Cook Guides in the Sage+ app, even if you do not own a Joule Sous Vide device.<br><strong><br></strong></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px 0px 0px 40px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;text-align: center;"><br style="box-sizing: border-box;"><a style="box-sizing: border-box;color: var(--lwc-brandtextlink,rgb(1, 118, 211));text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;" href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br></p>

Using the Original Joule Sous-Vide in the new Sage+ app

<h1>Before First Use: Kettles </h1>
<p class="isSelectedEnd">Before using your Sage kettle for the first time, complete an initial cleaning and boiling cycle. This helps remove any dust or residue that may remain from manufacturing and packaging.</p>
<h2>Before You Begin</h2>
<ol start="1"><li>Remove all packaging materials, labels, and protective materials.</li><li>Place the power base on a stable, level, dry surface.</li><li>Make sure the appliance is correctly assembled.</li><li>Fully unwind the power cord.</li></ol>
<h2>Complete the First-Use Cycle</h2>
<ol start="1"><li>Fill the kettle or tea maker with fresh, cold drinking water to the appropriate MAX line.</li><li>Close the lid securely.</li><li>Place the kettle or jug securely on the supplied power base.</li><li>Plug the appliance into a grounded outlet.</li><li>If your model has temperature controls, select 212°F (100°C).</li><li>Start the heating cycle.</li><li>Allow the cycle to finish.</li><li>Discard the heated water.</li></ol>
<p class="isSelectedEnd">Your kettle is now ready to use.</p>
<p class="isSelectedEnd"> </p>
<p><strong>Never immerse the kettle base, glass jug base, power base, power cord, or plug in water.</strong></p>

Getting started with your kettle

<p class="isSelectedEnd">If <strong>RESET</strong> appears on your kettle display, the unit may have detected a resettable error or moisture may have entered the base electronics. Please follow the steps below to reset it. </p>
<h3>How to reset your Kettle: </h3>
<ol start="1"><li>Unplug the Tea Maker from the power outlet.</li><li>Turn the base and glass carafe upside down.</li><li>Allow both components to dry for 24 hours.</li><li>After 24 hours, return the base and carafe to their normal positions.</li><li>Plug the Tea Maker back in and check whether the <strong>RESET</strong> message has cleared.</li></ol>
<p>If the message remains after the unit has completely dried, contact us via phone, chat or email for further assistance </p>

I see a RESET error on the screen of my kettle

<p>If <strong>RESET</strong> appears on your Tea Maker display, the unit may have detected a resettable error or moisture may have entered the base electronics.</p>
<h3>How to reset your Tea Maker:</h3>
<ol start="1"><li>Unplug the Tea Maker from the power outlet.</li><li>Turn the base and glass carafe upside down.</li><li>Allow both components to dry for 24 hours.</li><li>After 24 hours, return the base and carafe to their normal positions.</li><li>Plug the Tea Maker back in and check whether the RESET message has cleared.</li></ol>
<p>If the message remains after the unit has completely dried, contact us via phone, email, or chat for further assistance. </p>

I see a RESET error on the screen of my Tea Maker

<h1>Before First Use: the Tea Maker</h1>
<p class="isSelectedEnd">Before using your Sage Tea Maker for the first time, complete an initial cleaning and boiling cycle. This helps remove any dust or residue that may remain from manufacturing and packaging.</p>
<h2>Before You Begin</h2>
<ol start="1"><li>Remove all packaging materials, labels, and protective materials.</li><li>Place the power base on a stable, level, dry surface.</li><li>Make sure the appliance is correctly assembled.</li><li>Fully unwind the power cord.</li><li>Wash the removable tea-making components in warm, soapy water. Rinse and dry all components thoroughly. Set aside, you leave it out for the first cycle. </li></ol>
<h2>Complete the First-Use Cycle</h2>
<ol start="1"><li>
<p class="isSelectedEnd">Remove the Tea Basket before completing the initial boiling cycle (step 5 above)</p>
</li><li>Fill the tea maker with fresh, cold drinking water to the appropriate MAX line. The maximum water capacity is 1500 mL / 51 oz.</li><li>Close the lid securely.</li><li>Place the kettle or jug securely on the supplied power base.</li><li>Plug the appliance into a grounded outlet.</li><li>Select 212°F (100°C).</li><li>Start the heating cycle.</li><li>Allow the cycle to finish.</li><li>Discard the heated water.</li></ol>
<p><strong>Never immerse the kettle base, glass jug base, power base, power cord, or plug in water.</strong></p>

Getting started with your Tea Maker BTM800

<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">If your kettle turns on but is not heating the water as expected, try the following troubleshooting steps: </p>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Check the Power and Base</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;">Make sure the appliance is switched on and a heating cycle has been started. Some kettles require a button press to turn on, and then a second button press to start the cycle. </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;">Check that the kettle or tea maker is positioned correctly on the power base.</p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;">Unplug and make sure everything is cool to the touch, and then Inspect the metal contacts on the base and make sure they are completely dry and free from moisture.</p>
<h2 style="box-sizing: border-box;margin: 0px 0px 12px;padding: 0px;font-size: 18px;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;">Check for Scale Buildup</h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">Mineral scale can build up inside the kettle or tea maker over time and may affect heating performance.</p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;">If the kettle has not been descaled recently, descale it according to the cleaning and descaling instructions for your model. After descaling, rinse thoroughly and test the kettle again with fresh water. </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>

My kettle is not heating

<h2 id="technicalRequirements"><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>Wi-Fi Technical Requirements / Troubleshooting</strong></h3>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<h3 style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><strong><em style="box-sizing: border-box;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><span style="box-sizing: border-box;">Your Joule Connected Appliance is an IoT device. It has a small, automatic connection system built into its firmware. Unlike a smart </span></em><em style="box-sizing: border-box;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><span style="box-sizing: border-box;">phone, laptop/PC, </span></em><em style="box-sizing: border-box;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><span style="box-sizing: border-box;">router or modem it has no extended settings and has specific requirements to connect. In short, it&#39;s ultimately up to the network / access point to be set up correctly to support what the appliance needs. Please contact your ISP / network hardware manufacturer&#39;s online support for additional information on how to change / configure your network environment.</span></em></strong></h3>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFU10AO&amp;articleLanguage=en_GB" target="_self">Click here for specific home network / ISP / hardware troubleshooting.</a></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<h4>If you are having issues connecting your appliance to Wi-Fi or the cloud, here are some things to check:</h4>
<ol><li>
<h4><strong>Make sure the Wi-Fi access point supports the following configuration</strong>:</h4>
<ul><li>
<p>Access point frequency: 2.4GHz.</p>
<ul><li>
<p>If your Wi-Fi access point (AP) is set up for multi-frequency you may need to separate into individual APs or create a 2.4GHz only AP. It is highly recommended to have a dedicated 2.4GHz AP.</p>
</li></ul>
</li><li>
<p>Wireless standard: 802.11 n/g/b.</p>
</li><li>
<p>Supported security protocols: WPA, WPA2, WEP, OPEN.</p>
</li><li>
<p>The router / home network needs to automatically assign an IP address to the appliance. (E.g. by DHCP.)</p>
</li><li>Maximum size / length of the SSID name (WiFi access point name) is 31 characters. Maximum size / length of the access point password is 63 characters.<br><br></li></ul>
</li><li>
<h4><strong>Power off+on / restart everything</strong>: phone / tablet, router / modem, connected appliance.</h4>
</li><li>
<h4><strong>Make sure the appliance is close enough to the router</strong>.</h4>
<ul><li>
<p>Low signal strength / interference can affect whether the appliance can connect / stay connected.<br><br></p>
</li></ul>
</li><li>
<h4><strong>Verify that the router / modem is online and is connected to the Internet</strong>. (E.g. are other devices able to connect to Wi-Fi and use the Internet?)</h4>
</li><li>
<h4><strong>Make sure your phone / tablet is connected to the Internet</strong>.</h4>
<ul><li>The app needs to be able to confirm the appliance&#39;s successful connection to the cloud. If having issues, try switching between mobile data and WiFi.<br><br></li></ul>
</li><li>
<h4><strong>Make sure nothing in the router&#39;s configuration can block the connected device&#39;s access to the cloud</strong>.</h4>
<ul><li>For example: VPN / Firewall settings. Try temporarily disabling your firewall or VPN and retry connecting. You may also need to make sure that ports 443, 8443, 8080, and 8883 are not blocked by your firewall. (May be referred to as &#39;Online security&#39;, &#39;Security suite&#39;, etc.) For the original Joule Sous-Vide, ports used are 80, 443, and 69.<br><br></li></ul>
</li><li>
<h4><strong>Some networks will automatically block a device that it doesn&#39;t recognize</strong>.</h4>
<ul><li>If this is the case, then refer to your network manufacturer&#39;s manual / guide for how to unblock the device.<br><br></li></ul>
</li><li>
<h4><strong>Do not use an access point with a captive portal</strong>. (a website you must pass through to log in and access the network.)</h4>
<ul><li>You will need to connect your appliance to an alternate access point that doesn&#39;t have a captive portal. E.g. mobile / personal hotspot.<br><br></li></ul>
</li><li>
<h4><strong>Try connecting your appliance to a mobile or personal hotspot</strong>.</h4>
<ul><li>Make sure your hotspot is setup to broadcast a 2.4GHz access point.</li><li>
<p>On an iOS device, in Settings select &quot;Personal Hotspot&quot; and slide the &quot;Maximize Compatibility&quot; option to the ON position (if shown.)</p>
</li><li>
<p>For Android devices, check your phone&#39;s individual hotspot settings and make sure it setup for 2.4GHz. For Android 12+ devices, make sure to enable the &quot;Extend Compatibility&quot; or &quot;Maximize Compatibility&quot; option.<br><br></p>
</li></ul>
</li><li>
<h4><strong>If your router / access point is setup to support Wi-Fi 6.</strong></h4>
<ul><li><strong></strong>You may need to disable any Wi-Fi 6 related settings for the 2.4GHz band. This is especially true with the original Joule Sous-Vide.</li><li>Please refer to your ISP&#39;s and network hardware&#39;s specific setup / support information on how to do this.<br><br></li></ul>
</li><li>
<h4><strong>Does your network require adding a device&#39;s MAC address to an allow list for it to connect</strong>?</h4>
<ul><li>Click <strong><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFXF0A4&amp;articleLanguage=en_GB" target="_self">here</a></strong> for instructions on how to find the MAC address of your connected device.<br><br></li></ul>
</li><li>
<h4><strong>If you&#39;re having trouble connecting to an access point setup for dual or multi frequency</strong> (one access point (SSID) which connects both 5 and 2.4GHz, or more, frequencies simultaneously), you may need to try separating them into different access points (SSIDs).</h4>
</li><li>
<h4><strong>Disable Smart Connect or Band Steering</strong></h4>
<ul><li>Band steering is a router feature that automatically assigns Wi-Fi devices to the best available wireless network, usually based on the distance from the access point. Our connected appliances are 2.4GHz only and may not connect or stay connected to this setup.<br><br></li></ul>
</li><li>
<h4><strong>Disable low battery / low power / battery saver mode on your smart phone / tablet.</strong></h4>
<ul><li><strong></strong>Having these modes enabled can affect connection reliability.<br><br></li></ul>
</li><li>
<h4><strong>Additional items to try / check:</strong></h4>
</li></ol>
<ul><li style="list-style-type: none;">
<ul><li>Disable WEP/WPS security protocols/methods.</li><li>Toggle / disable / adjust WMM/QOS settings.</li><li>Toggle / disable / adjust IPS/IDS or DNSSEC settings.</li><li>Try a different security protocol (switch between WPA2, WPA, mixed, auto).</li><li>Try a different wireless standard (switch between 802.11 n, g, b, ac, ax, mixed, auto).</li><li>Change the Wi-Fi Channel Selection (switch between specific channels, auto).</li><li>Change the Wi-Fi Channel Mode/Width for the 2.4 GHz band (switch between 20MHz, 40MHz, mixed, auto).</li><li>If available, try connecting to an intermediate (piggybacked) router or range extender.</li><li>Update your Wi-Fi router&#39;s firmware to the latest version and/or factory reset it.<br><br></li></ul>
</li></ul>
<h4><strong>Please refer to your Wi-Fi router + internet modem&#39;s manual and contact your internet service provider or router manufacturer for information on how to setup and configure your individual equipment. It often helps to search the provider&#39;s or manufacturer&#39;s online support site on troubleshooting connections for IoT devices.</strong><br> </h4>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | Wi-Fi Technical Requirements / Troubleshooting

<table cellpadding="6" cellspacing="0" border="0" width="100%"><tbody><tr><td colspan="1" rowspan="1" width="160"><b>Applies to:</b></td><td colspan="1" rowspan="1">Sage BES995 and Sage SES995</td></tr><tr><td colspan="1" rowspan="1"></td><td colspan="1" rowspan="1"></td></tr></tbody></table>
<table border="1" width="100%" cellpadding="8" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Safety First:</b> A factory reset will delete saved custom drinks and settings. This cannot be undone.</td></tr></tbody></table>
<h2>Overview</h2>
<p>Use the factory reset option to restore the machine to its original factory settings. This may help clear touchscreen behavior issues, stuck settings, or connectivity and personalization settings that need to be removed.</p>
<h2>Symptoms</h2>
<ul><li>Settings are stuck or not saving.</li><li>The touchscreen is behaving unexpectedly.</li><li>Connectivity or personalization settings need to be cleared.</li></ul>
<h2>Procedure</h2>
<ol><li><b>Open the Settings menu</b>
<ul><li>From the main touchscreen, select the cog icon in the top-right corner of the screen.</li></ul>
</li><li><b>Select the factory reset option</b>
<ul><li>Scroll down in the Settings menu.</li><li>Select <b>Reset Factory Settings</b>.</li></ul>
</li><li><b>Review the reset message</b>
<ul><li>The screen will display: <b>This will restore your machine to original factory settings, delete all custom drinks and settings. This cannot be undone.</b></li><li>Select <b>Reset Settings</b>.</li></ul>
</li><li><b>Confirm the factory reset</b>
<ul><li>The screen will display: <b>Attention</b></li><li>The screen will ask: <b>Are you sure you want to factory reset your machine?</b></li><li>Select <b>Yes</b>.</li></ul>
</li><li><b>Allow the machine to reboot</b>
<ul><li>The machine may reboot 2–3 times.</li><li>Do not interrupt the reset process while the machine is rebooting.</li></ul>
</li><li><b>Begin setup</b>
<ul><li>When the reset is complete, the screen will display <b>The Oracle Dual Boiler</b>.</li><li>Select <b>Set Up</b> to begin the onboarding process.</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After the factory reset is complete, the machine will return to the onboarding process. The customer will need to set up the machine again and recreate any custom drinks or saved settings.</p>
<h2>Revision History</h2>
<ul><li>Draft created.</li><li>Reviewed/approved.</li></ul>

Factory reset

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>General Circulator Maintenance</strong></h3>
<p> </p>
<ul><li>
<p>Always run your Joule™ Sous Vide circulator on a clean, grounded electrical circuit with the proper voltage. (E.g. don&#39;t use a 120V appliance on a 220V circuit and vice versa.) Do not use the circulator with a transformer or converter.<br> </p>
</li><li>
<p>When cooking, make sure the top of the circulator, from the bottom of the power cord up, is uncovered.<br> </p>
</li><li>
<p>Refresh the bath water regularly, avoid using the same bath water over and over. Standing water can accumulate particles, algae, mold, microorganisms over time and may affect circulation. So change the water and don&#39;t leave your circulator sitting in it when not cooking.<br> </p>
</li><li>
<p>Keep your circulator clean! The more you use it, the more regularly you should clean your circulator. If your food bag leaks into the water bath, please clean your circulator. If you live in an area where the salinity of the groundwater is high, please clean your circulator often to avoid scaling/buildup.<br> </p>
</li><li>
<p>To help alleviate hard water scaling in the long run, you can always add a small amount of distilled white vinegar to the water bath each time you cook (a common practice suggests 1 teaspoon per quart of water.)<br> </p>
</li><li>
<p>Please refer to our cleaning guide here:<a href="/s/article-detail-public?knowArtId=kA0QU000000YvDZ0A0&amp;articleLanguage=en_GB" target="_self"> How do I clean my circulator?</a><br> </p>
</li><li>
<p>When not cooking with your circulator, store in a clean, dry place.<br> </p>
</li><li>
<p>When you’re done cooking and have stopped the cook in the app, please unplug your circulator, take it out of the water and allow it to thoroughly dry. This is very important if you&#39;re often doing long cooks, high temp cooks or using your circulator quite regularly. While your Sous Vide is water resistant, it is not fully water proof. Prolonged use of your circulator in a highly humid or steam filled environment without allowing it to properly dry in between cooks may damage its internal apparatus/electronics over time.<br> </p>
</li><li>
<p>We&#39;ve also had our customers have good luck using a <strong>low viscosity, food-safe lubricant</strong> on the motor shaft down to the motor seal to alleviate occasional motor issues (motor noise, stuck motor, etc.) Allow your circulator to cool, with the foot off, unplugged and upside down, dripping the lubricant down the motor shaft and leaving there for a while + rotating the motor shaft multiple times has been shown to help. May need to leave it overnight and try repeating 3-5 times or until the motor shaft rotates freely.</p>
</li></ul>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>
<p><br><br></p>

Joule™ Sous Vide for Sage+ | General Circulator Maintenance

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>Minimum / Maximum Water Depth</strong></h3>
<p>Minimum water depth<br>1.5 in (38 mm)<br> </p>
<p>Maximum water depth<br>8 in (203 mm)<br> </p>
<p>In a well-insulated, covered container, your Joule™ Sous Vide can heat up to 10 gallons (40 liters) of water. In a covered pot, it can heat about 5 gallons (20 liters). When you’re cooking without a cover, we generally recommend limiting water volume to about 2.5 gallons (10 liters).<br><br>Note: the minimum and maximum depths may also be marked on your sous vide circulator, depending on the model.</p>
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/hv955784x4vph934cpx4cs8w/000003271_1.jpg" alt=""></img></p>
<p>However, you can always use the clip to attach your circulator to the rim of your container and increase the maximum water level.<br><br> </p>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | Minimum / Maximum Water Depth

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>Getting a Tipped Over message?</strong></h3>
<p>A Tipped Over message happens when your Joule™ Sous Vide is detected to be at a 45 degree or greater angle past vertical. It is intended to stop a cook in the case of the circulator falling over.<br> </p>
<p>The circulator senses its angle with 3-axis accelerometer. Inside the accelerometer, there is a chunk of material called a seismic mass. This mass reacts to gravity or other forces acting on the circulator and with some tiny position sensors it can then calculate which way is down.<br> </p>
<p>If your circulator is sending a Tipped Over message despite it being upright, it&#39;s likely that there may an issue with the accelerometer / seismic mass.<br> </p>
<p>The seismic mass, being a mechanical part, may unintentionally stick in one or more of the axes. This results in a frozen reading which will not react to changes in orientation and in turn may trigger the Tipped Over message.<br><br> </p>
<h3 id="TippedOverErrors-Troubleshooting"><strong>Troubleshooting</strong></h3>
<p>First, make sure your Sous Vide circulator is updated to the latest firmware. There will be an alert in the Sage+ app to indicate an update is available.<br> </p>
<p>Then, a method we can recommend involves lightly striking / tapping your sous vide circulator to attempt to unstick the seismic mass. As the sensor has multiple axes, it&#39;s recommended to tap at different angles.<br> </p>
<p><strong>Please note, as this is part of an expensive cooking appliance, care must be taken not to strike too hard! </strong><br> </p>
<ol><li>Unplug the circulator from any outlets.</li><li>If the circulator is hot, please allow it to cool to room temperature.</li><li>Hold the circulator by the bottom half, taking care the cord is not hanging loosely or in the way.</li><li>Find a sturdy worktop and protect it with padding, e.g. a towel. You can also use the palm of your other hand.</li><li>Tap the front of the circulator on padded worktop / in palm of hand (&#39;front&#39; is the same side the water comes out.)</li><li>Tap the side of the circulator on padded worktop / in palm of hand.</li><li>Tap the bottom of the circulator on padded worktop / in palm of hand. Please do this straight down so as not to accidentally skew the circulator&#39;s magnetic foot.<br> </li></ol>
<p>Try a <strong>factory reset</strong>. Instructions here: <a href="/s/article-detail-public?knowArtId=kA0QU000000YvAL0A0&amp;articleLanguage=en_GB" target="_self">How do I factory reset my circulator?</a></p>
<p> </p>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | Tipped Over Alert

<h2><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>Can my friend connect to my appliance and control it?</strong></h3>
<p>As long as someone has the Sage+ app downloaded and signed in with an account, they can pair/connect to the appliance and control the appliance via the cloud.</p>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | Can my friend connect to my appliance and control it?

<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">If your Joule is not currently able to connect to Wi-Fi or the cloud, you can still use it through the Sage+ app with Bluetooth only. Follow the steps below carefully.</p>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"> </p>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">Before you begin, make sure you are standing near your Joule.</p>
<hr style="box-sizing: content-box;height: 0px;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"></hr>
<h2 style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 22px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;"></h2>
<h2 id="h_01KJWR1T399FJFCMBB2Q95H0AK" style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 22px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;">Step 1: Remove Joule from Your Account</h2>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">You will need to delete the appliance before setting it up again.</p>
<h3 style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 18px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;"></h3>
<h3 id="h_01KJWR1T39RBAFFQ2FAV6VSWZD" style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 18px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;">In the Sage+ App</h3>
<ol style="box-sizing: border-box;padding-left: 20px;list-style-position: outside;margin: 20px 0px 20px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Open the Sage+ app.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Tap the Settings gear icon at the bottom right.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Select your Joule.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Tap Delete from account.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Confirm by selecting Delete [appliance name].</p>
</li></ol>
<h3 id="h_01KJWR1T3DC0TYYA29RBJMXC6V" style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 18px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;">In the Original Joule App (if previously connected there)</h3>
<ol style="box-sizing: border-box;padding-left: 20px;list-style-position: outside;margin: 20px 0px 20px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Open the Joule app.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Tap the three lines in the upper left corner.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Go to Settings.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Select your Joule’s name.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Tap Disconnect Joule.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">When prompted, select Okay to confirm.</p>
</li></ol>
<hr style="box-sizing: content-box;height: 0px;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"></hr>
<h2 id="h_01KJWR1T3HH69DM7V5JKQFC32P" style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 22px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;">Step 2: Factory Reset Your Joule</h2>
<ol style="box-sizing: border-box;padding-left: 20px;list-style-position: outside;margin: 20px 0px 20px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Unplug Joule.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Plug it back in.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Immediately press and hold the top button for at least 15 seconds.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Keep holding until the light begins blinking yellow.</p>
</li></ol>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">If the light does not blink yellow, unplug and try again. You may need to press and hold the top button as you plug it in.</p>
<ol start="5" style="box-sizing: border-box;padding-left: 20px;list-style-position: outside;margin: 20px 0px 20px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">When the light becomes steady white, the reset is complete.</p>
</li></ol>
<hr style="box-sizing: content-box;height: 0px;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"></hr>
<h2 id="h_01KJWR1T3KYD2VB0C7H8FN2NCT" style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 22px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;">Step 3: Pair Joule Using Bluetooth Only</h2>
<ol style="box-sizing: border-box;padding-left: 20px;list-style-position: outside;margin: 20px 0px 20px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Open the Sage+ app.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Tap the Settings gear icon (bottom right).</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Select Add.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Choose Sous Vide.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Select your Joule and tap Add.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Select Connect your sous vide.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Press the top cap button when prompted.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Tap Pair sous vide.</p>
</li></ol>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><strong>When the Wi-Fi network list appears:</strong></p>
<ol start="9" style="box-sizing: border-box;padding-left: 20px;list-style-position: outside;margin: 20px 0px 20px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Tap Skip in the upper right corner.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Select Continue with Bluetooth only.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Name your Joule.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Tap Skip to home.</p>
</li></ol>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">Your Joule is now connected via Bluetooth.</p>
<hr style="box-sizing: content-box;height: 0px;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"></hr>
<h2 id="h_01KJWR1T3T4KYKJSDGTEAKBE8M" style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 22px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;">Important Notes About Bluetooth Mode</h2>
<ul style="box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Bluetooth has a shorter range than Wi-Fi. You must be near Joule to start a cook.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Once the cook has started, Joule will continue maintaining temperature even if you leave Bluetooth range.</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">To make changes during a cook, you will need to be back within Bluetooth range.</p>
</li></ul>
<hr style="box-sizing: content-box;height: 0px;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"></hr>
<h2 id="h_01KJWR1T3VGKGDTN0YGXSCP012" style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 22px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;">Firmware Requirement (Original Joule SV Only)</h2>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">Your Original Joule must be on firmware version 175 or 123.1 to connect via Bluetooth in the Sage+ app.</p>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">If these steps are not working, your Joule may need a firmware update. Firmware updates require a temporary Wi-Fi connection.</p>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">If needed, you can use a mobile hotspot temporarily to complete the update:</p>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">Hotspot requirements:</p>
<ul style="box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Must broadcast on 2.4 GHz.</p>
</li></ul>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">On iPhone:</p>
<ul style="box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Go to Settings → Personal Hotspot</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Turn Maximize Compatibility ON (if available)</p>
</li></ul>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">On Android:</p>
<ul style="box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Check hotspot settings and confirm it is set to 2.4 GHz</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">On Android 12 or newer, enable Extend Compatibility or Maximize Compatibility if available</p>
</li></ul>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">After updating, you can return to Bluetooth-only setup if preferred.</p>
<hr style="box-sizing: content-box;height: 0px;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"></hr>
<h2 id="h_01KJWR1T3Z55GQNHD6CTHFYHMC" style="box-sizing: border-box;font-family: Circular;margin-top: 0px;font-size: 22px;line-height: 1.2;color: #43413f;white-space: normal;background-color: #ffffff;">Need Help With Your Network?</h2>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">If you would like help configuring your home network to support Joule, please review:</p>
<ul style="box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;"><a href="https://mybreville.my.site.com/BrevilleCustomerCommunity/s/article-detail-public?language=en_GB&amp;region=us&amp;brand=breville&amp;knowArtId=kA08b000000D34jCAC&amp;articleLanguage=en_GB" target="_blank" style="box-sizing: border-box;color: #ff674d;text-decoration-line: none;">Joule™ Wi-Fi Preferred Settings</a></p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;"><a href="https://mybreville.my.site.com/BrevilleCustomerCommunity/s/article-detail-public?language=en_GB&amp;region=us&amp;brand=breville&amp;knowArtId=kA0QU0000000n7B0AQ&amp;articleLanguage=en_GB" target="_blank" style="box-sizing: border-box;color: #ff674d;text-decoration-line: none;">Joule™ | Home Network / ISP &amp; hardware troubleshooting</a></p>
</li></ul>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">If you still need assistance, please create a case through the app, or website <a href="https://support.sageappliances.com/s/?language=en_GB&amp;region=us&amp;brand=sage" target="_self">here,</a> or call Sage Support at 866-273-8455.</p>
<p style="box-sizing: border-box;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: bold;">When reaching out, please have the following ready:</strong></p>
<ul style="box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;"><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Router make and model</p>
</li><li style="box-sizing: border-box;">
<p style="box-sizing: border-box;">Name of your internet service provider</p>
</li></ul>
<p style="box-sizing: border-box;margin-bottom: 0px;color: #43413f;font-family: Circular;font-size: 15px;white-space: normal;background-color: #ffffff;">We’re happy to help you get cooking.</p>

Joule™ Connected Appliances | Pairing ChefSteps Joule to the Sage+ app using Bluetooth only

<h2>Applies To</h2>
<p>Sage Luxe Brewer models.</p>
<h2>Issue</h2>
<p>The brew cycle ends early, leaving one or more cups of water sitting in the tank.</p>
<h2>Possible Causes</h2>
<ul><li>The water tank is not securely latched against the body of the machine.</li><li>The unit is inaccurately reading the water and requires a water level calibration</li></ul>
<p> </p>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%" style="height: 308.262px;"><thead><tr style="height: 34.043px;"><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="90%">Instructions</th></tr></thead><tbody><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>1</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Remove and empty the water tank and then replace it back on the machine</strong><br>Unplug the power cord for 5 seconds and plug it back in and within 3 seconds press and hold the start knob and the delay button until the display shows 0</td></tr><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>2</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Fill the water tank with water</strong><br>Using a separate container add clean water to the water tank and as you begin to fill the tank you will notice the display counting up until it reaches 4</td></tr><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>3</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Exit water detecting mode</strong><br>Once you have filled the water tank to the max simply press and hold the start knob for 3 seconds and the display will go back to the brew selection</td></tr><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>4</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Test with a full carafe</strong><br>After completing the water level calibration test the machine by brewing a full carafe using the brew option</td></tr><tr style="height: 54.8438px;"><td colspan="1" rowspan="1" valign="top"><strong>5</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Contact support if the issue continues</strong><br>If the brewer still does not use all the water, contact <strong>Sage Support</strong> for further assistance.</td></tr></tbody></table>
<h2>Side note</h2>
<p>1 ounce or less of water remaining in the water tank is completely normal to help reduce scale build up</p>

Luxe brewer not brewing all the water

<h2 id="changewifi"><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>What is my appliances&#39;s serial number?</strong></h3>
<ol><li>
<p>Make sure your Joule™ appliance is plugged in and connected.</p>
</li><li>
<p>In the Sage+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/spm9cv375m288njxbhr8chr/000003718_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="282" height="566"></img> </p>
</li><li>
<p>Select your appliance under &#39;My appliances&#39;.</p>
</li><li>
<p>Tap &#39;About appliance&#39; under &#39;More info&#39;.</p>
</li><li>
<p>View by Serial number.</p>
</li></ol>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> \</p>

Joule™ Connected Appliances for Sage+ | What is my appliance's serial number?

<h2 id="removereadd"><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>How do I remove and re-add my appliance?</strong></h3>
<ol><li>
<p>In the Sage+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/spm9cv375m288njxbhr8chr/000003718_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="282" height="566"></img> </p>
</li><li>
<p>Select the appliance.</p>
</li><li>
<p>Select ‘Delete from account’.</p>
</li><li>
<p>Select &#39;Delete [appliance name]&#39;.</p>
</li><li>
<p>Navigate to Settings, select &#39;Add appliance&#39;. Follow in-app instructions to re-connect your appliance.</p>
</li></ol>
<p style="text-align: center;"> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>

Joule™ Connected Appliances for Sage+ | How do I remove and re-add my appliance?

<h2><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>What firmware version does my appliance have?</strong></h3>
<ol><li>
<p>Make sure your Joule™ Connected Appliance is plugged in and connected.</p>
</li><li>
<p>In the Sage+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/spm9cv375m288njxbhr8chr/000003718_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="282" height="566"></img> </p>
</li><li>
<p>Select your appliance under &#39;My appliances&#39;.</p>
</li><li>
<p>Tap &#39;About appliance&#39;.</p>
</li></ol>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | What firmware version does my appliance have?

<h2 id="changewifi"><strong>Joule™ Connected Appliances for Sage+</strong></h2>
<h3><strong>How do I rename my appliance?</strong></h3>
<ol><li>
<p>Make sure your Joule™ appliance is plugged in and connected.</p>
</li><li>
<p>In the Sage+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/spm9cv375m288njxbhr8chr/000003718_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="281" height="564"></img> </p>
</li><li>
<p>Select your appliance under &#39;My appliances&#39;.</p>
</li><li>
<p>Tap &#39;Rename appliance&#39;.</p>
</li><li>
<p>Type in a new name and select &#39;Save name&#39;.</p>
</li></ol>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>
<div id="" style="left: 60px;top: 184.602px;"> </div>

Joule™ Connected Appliances for Sage+ | How do I rename my appliance?

<h2><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>How do I change the default temperature unit?</strong></h3>
<ol><li>
<p>Make sure your Joule™ appliance is plugged in and connected.</p>
</li><li>
<p>In the Sage+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/spm9cv375m288njxbhr8chr/000003718_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="281" height="564"></img> </p>
</li><li>
<p>Tap &#39;Preferences&#39;</p>
</li><li>
<p>Tap &#39;Temperature unit&#39; and select C° or F°.</p>
</li></ol>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>
<p> </p>

Joule™ Connected Appliances for Sage+ | How do I change the default temperature unit?

<h2 id="changewifi"><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>How do I change the Wi-Fi network my appliance is connected to?</strong></h3>
<ol><li>
<p>Make sure your phone is close to the appliance and the appliance is powered on. Changing the Wi-Fi network requires use of a Bluetooth connection so ensure Bluetooth is enabled on your phone.</p>
</li><li>
<p>In the Sage+ app, navigate to Settings by tapping the gear icon (see below image).<br><br><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/spm9cv375m288njxbhr8chr/000003718_1.jpg" alt="Screenshot_2023-04-24-11-08-14-67_62e66b001d93ab3de31c6a9d59e93269.jpg" width="281" height="564"></img> </p>
</li><li>
<p>Select your appliance.</p>
</li><li>
<p>Select &#39;Wi-Fi&#39;.</p>
</li><li>
<p>Select your appliance from the Bluetooth list.</p>
</li><li>
<p>Select your Wi-Fi network / password.</p>
</li></ol>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br> </p>

Joule™ Connected Appliances for Sage+ | How do I change the Wi-Fi network my appliance is connected to?

<h2>Overview</h2>
<p>If “FILL” appears during the initial flush even when the water tank is full, the machine may have been placed into zero water calibration mode by accident. Use the steps below to reset the calibration and complete setup so the brewer detects water normally.</p>
<h2>Symptoms</h2>
<ul><li>“FILL” appears during the initial flush even though the water tank is full.</li></ul>
<h2>Cause</h2>
<p>Zero water calibration mode was accidentally activated, which can prevent the brewer from detecting water flow during the initial flush.</p>
<h2>Procedure</h2>
<ol><li><b>Reseat the water tank</b>
<ul><li>Remove the water tank and empty it.</li><li>Place the empty tank back onto the machine and make sure it seats fully and clicks into place against the body of the brewer.</li></ul>
</li><li><b>Enter reset mode</b>
<ul><li>Press and hold the <b>COG</b> button and the <b>DELAY START</b> button at the same time for about <b>5 seconds</b>.</li><li>Confirm the display shows <b>Hd: 0</b>.</li></ul>
</li><li><b>Power cycle the brewer</b>
<ul><li>Unplug the power cord for <b>5 seconds</b>.</li><li>Plug the brewer back in.</li></ul>
</li><li><b>Confirm calibration exit / continue setup</b>
<ul><li>Within <b>5 seconds</b> of plugging the brewer back in, press and hold the <b>COG</b> button for <b>3–5 seconds</b> (or until you hear <b>one beep</b>).</li><li>After the beep, set the <b>water hardness level</b> by turning the <b>SELECT</b> dial.</li><li>Press the <b>SELECT</b> dial to confirm the hardness setting.</li></ul>
</li><li><b>Run the flush</b>
<ul><li>When the display shows <b>2:00</b>, add <b>30 fl oz</b> (about <b>887 mL</b>) of water to the tank.</li><li>Press the <b>SELECT</b> dial to begin the flush.</li><li>Allow the flush cycle to complete.</li></ul>
</li><li><b>Finish initial setup</b>
<ul><li>Follow the prompts to enter the <b>current time</b>.</li><li>Select your preferred <b>temperature units</b> (degrees).</li></ul>
</li></ol>
<h2>Outcome &amp; Next Steps</h2>
<p>After completing the reset and flush, the brewer should detect water normally and “FILL” should no longer appear during the initial flush. If “FILL” continues to appear with a properly seated tank and confirmed water added, contact Sage Support for further assistance.</p>

Fill tank issue

<h2><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>How do I get the MAC address for my appliance?</strong></h3>
<p>In the Sage+ app, the MAC address for your appliance can be obtained during the connection process:</p>
<ol><li>After pairing with your appliance, you will get to the &#39;Select Wi-Fi network&#39; list.</li><li>Select &quot;See MAC address&quot;.</li><li>Window will pop up displaying the MAC address of the appliance.</li><li>You can then copy that address to the clipboard if needed.</li></ol>
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<p><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | How do I get the MAC address for my appliance?

<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Joule</strong>™<strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);"> Connected Appliances for Sage+</strong></h2>
<h3 style="box-sizing: border-box;padding: 0px;font-size: 1.17em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Notification Info / Troubleshooting</strong></h3>
<h4>Notifications for your Sage connected appliances will pop up on your phone / tablet to let you know what&#39;s going with your cooks. E.g. when the preheat is done, timer is done, etc. Most of these messages are sent from your connected appliance via the cloud servers to your smart device. If you&#39;re having issues receiving these notifications, check the following troubleshooting tips below.<br><br></h4>
<h4><strong>Note: </strong>If you migrate your <strong>original Joule sous-vide</strong> circulator to the <strong>Sage+ app</strong>, push notifications will no longer work for your circulator using the old <strong>Joule app</strong>. You will still get in-app notifications, but you will no longer receive cloud based push notifications.<br><br></h4>
<h4><strong>Refresh your connection / new connection. </strong>It can often help to redo the connection to your appliance:</h4>
<ul><li>In the Sage+ app, go to Settings &gt; Select the appliance under &quot;My appliances&quot; &gt; &quot;Delete from account&quot; &gt; &quot;Delete [appliance name]&quot;.</li><li>Uninstall / reinstall the Sage+ app.</li><li>Launch the Sage+ app, sign back into your account and re-connect the appliance.</li><li>Make sure to accept Notification permissions asked for by the Sage+ app.<br><br></li></ul>
<h4><strong>General items to check:</strong></h4>
<ul><li>Verify that your Internet is up / online. Restart your router / modem.</li><li>Verify that internet access is enabled on your phone / tablet. Restart your phone / tablet.</li><li>Verify mobile data / Wi-Fi are turned on and are not being disabled when the phone / tablet is going to sleep or the app is backgrounded.</li><li>Disable any low battery / low power / battery saver modes on your phone / tablet.</li><li>Verify that Do Not Disturb is not enabled on your phone / tablet. </li><li>Check your phone / tablet&#39;s Sleep Mode, Doze Mode, Lock Screen settings to see if notifications are disabled for these modes.</li><li>If notifications are showing up very late, it&#39;s possible there may be issues with Internet lag / connection to the cloud servers. Try restarting your home network and contact your ISP if these issues continue.<br><br></li></ul>
<h4><strong>iOS info:</strong></h4>
<ul><li>
<p>On the iPhone / iPad, go into Settings &gt; Notifications &gt; Sage+. Verify notifications and associated settings are enabled as expected. Enable &quot;Time Sensitive Notifications&quot;.</p>
</li><li>Enable Background Refresh for the Sage+ app.</li><li>In Settings &gt; Sounds there is a slider for the Ringers and Alerts volume. Make sure this slider volume is turned up if you’re not receiving a sound with your notification.</li><li>Some older iOS devices have a switch on the side for Ring / Silent. Make sure this switch isn&#39;t set to Silent if you’re not receiving a sound with your notification.<br><br></li></ul>
<h4><strong>Android info:</strong></h4>
<ul><li>Verify that Google Play Services is enabled on your phone / tablet.</li><li>Verify that background sync is not disabled for the Sage+ app.</li><li>Verify under Notification settings for the Sage+ app that they are enabled and &quot;Hide content&quot; or &quot;Hide notification details on Lock screen&quot; is disabled.</li><li>Make sure the volume level for Notifications is not muted / up high enough in case there&#39;s no sound accompanying the notification.<br><br></li></ul>
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<p><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | Notification Info / Troubleshooting

<h2><strong>Joule</strong>™<strong> Connected Appliances</strong></h2>
<h3><strong>What does it mean that other people are paired with my appliance?</strong></h3>
<p>Multiple people can pair to your Joule™ Connected Appliance and use the Sage+ app to control it. If you want to remove someone from being paired with an appliance, perform a factory reset.</p>
<p> </p>
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<p><br><br><br></p>

Joule™ Connected Appliances for Sage+ | What does it mean that other people are paired with my appliance?

<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Joule</strong>™<strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);"> Connected Appliances for Sage+</strong></h2>
<h3 style="box-sizing: border-box;padding: 0px;font-size: 1.17em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Home network / ISP / hardware troubleshooting info.</strong></h3>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<h3 style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><em style="box-sizing: border-box;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Your Joule Connected Appliance is an IoT device. It has a small, automatic connection system built into its firmware. Unlike a smart phone, laptop/PC, router or modem it has no extended settings and has specific requirements to connect. In short, it&#39;s ultimately up to the network / access point to be set up correctly to support what the appliance needs. Please contact your ISP / network hardware manufacturer&#39;s online support for additional information on how to change / configure your network environment.</strong></em></h3>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><br><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFSP0A4&amp;articleLanguage=en_GB" target="_self">Click here for WiFi Technical Requirements / Troubleshooting.</a></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<h3 style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><em style="box-sizing: border-box;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Below is a list of network ISP, hardware, troubleshooting info / links we&#39;ve gleaned from research and customer reports. </strong></em><em style="box-sizing: border-box;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">You can also click on the section headings for links to the associated main support sites.<br><br></strong></em></h3>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<h3><strong><a href="https://www.xfinity.com/support/contact-us" target="_blank">Xfinity (Comcast)</a></strong></h3>
<ul><li>
<h4>May need to disable / change firewall / security settings.</h4>
<ul><li><a href="https://www.xfinity.com/support/articles/advanced-xfinity-wireless-gateway-features" target="_blank">How to Set Up Firewalls for Xfinity Gateways</a></li><li>
<p><a href="https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security" target="_blank">Xfinity xFi Advanced Security</a><br><br></p>
</li></ul>
</li><li>
<h4>If the 2.4 GHz access point is set up for WPA3 security mode, need to set it to WPA2.</h4>
<ul><li><a href="https://www.xfinity.com/support/articles/change-wifi-security-mode" target="_blank">What are the different WiFi network security modes, and how can I change them?</a><br><br></li></ul>
</li><li>
<h4>May need to disable WiFi6 / change network mode for the 2.4 GHz band.</h4>
<ul><li><a href="https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi" target="_blank">Change your home network&#39;s WiFi channel selection or mode.</a></li><li>
<p><a href="https://www.xfinity.com/support/articles/intro-wifi-home-network" target="_blank">802.11 Net Protocols and WiFi Home Networking Overview.</a><br><br></p>
</li></ul>
</li></ul>
<h3><a href="https://www.asus.com/support/" target="_blank"><strong>ASUS</strong></a></h3>
<ul><li>
<h4>May need to disable WiFi 6 / WMM / change network mode for the 2.4 GHz band.</h4>
<ul><li>
<p><a href="https://www.asus.com/support/faq/1042475/" target="_blank">How to improve compatibility of IoT devices with ASUS WiFi 6 router.</a></p>
</li><li><a href="https://www.asus.com/us/support/faq/1011438/" target="_blank">Enable Bluetooth Coexistence in Professional Wireless Settings.</a></li><li><a href="https://www.asus.com/support/faq/1011438/" target="_blank">Disable WMM.</a></li><li><a href="https://www.asus.com/us/support/faq/1012132/" target="_blank">Disable Smart Connect / Tri-band Smart Connect.</a></li><li><a href="https://www.asus.com/us/support/faq/1053540/" target="_blank">Newer Asus Routers: Setup IoT network.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://support.plume.com/s/contactsupport" target="_blank"><strong>Plume</strong></a></h3>
<ul><li>
<h4>May need to disable / change firewall / security settings.</h4>
<ul><li><a href="https://support.plume.com/s/article/How-does-Online-Protection-work-on-HomePass" target="_blank">Configuring Online Protection.</a></li><li>
<p><a href="https://support.plume.com/s/article/Connecting-a-2-4GHz-only-device-to-HomePass" target="_blank">Connecting a 2.4GHz only device.</a><br><br></p>
</li></ul>
</li></ul>
<h3><a href="https://support.eero.com/hc/en-us" target="_blank"><strong>Eero</strong></a></h3>
<ul><li>
<h4>Depending on your router model, these options may or may not be available.</h4>
<ul><li><a href="https://support.eero.com/hc/en-us/articles/115005497223-Can-I-set-my-eeros-to-use-the-2-4-or-5-GHz-frequency" target="_blank">Temporarily disable the 5GHz band.</a></li><li><a href="https://support.eero.com/hc/en-us/articles/115001613323-How-do-I-block-unwanted-devices-on-my-network" target="_blank">Unblock devices from the bottom of the Eero app home screen.</a></li><li><a href="https://support.eero.com/hc/en-us/articles/360048745492-I-m-Having-Trouble-Connecting-a-Device-to-my-eero-6-or-eero-Pro-6-Network" target="_blank">Enable Legacy Mode.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://help.ui.com/hc/en-us" target="_blank"><strong>Ubiquiti / Unifi</strong></a></h3>
<ul><li>
<h4>Issues connecting IoT devices to Ubiquiti / Unifi network.</h4>
<ul><li>
<p><a href="https://edledge.com/ea00080/" target="_blank">How To Block/Unblock Wireless Client on Ubiquiti / Unifi Controller.</a></p>
</li><li><a href="https://help.ui.com/hc/en-us/articles/360006893234-UniFi-Gateway-Intrusion-Detection-and-Prevention-IDS-IPS" target="_blank">Disable / modify settings for IPS/IDS (intrusion prevention/detection system).</a></li><li><a href="https://help.ui.com/hc/en-us/articles/115003173168-Zone-Based-Firewalls-in-UniFi" target="_blank">Disable / modify settings for DMZ or other firewall zones.</a></li><li><a href="https://community.ui.com/questions/Band-Steering-how-to-activate-and-adjust-experiences-in-general/dd4e68ab-cd81-495f-90ad-a2fac963eec5" target="_blank">Disable Band Steering.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://www.cox.com/business/support/home.html" target="_blank"><strong>COX</strong></a></h3>
<ul><li>
<h4>Issues connecting IoT devices to COX network.</h4>
<ul><li><a href="https://www.cox.com/business/support/enable-or-disable-band-steering-with-the-cox-business-internet-gateway.html" target="_blank">Separate access point frequencies / disable band steering.</a><br><br></li></ul>
</li></ul>
<h3><strong><a href="https://www.surfboard.com/support/resources/" target="_blank">Arris SBG8300</a></strong></h3>
<ul><li>
<h4>Issues connecting IoT devices to the Arris SBG8300.</h4>
<ul><li><a href="https://arris.my.salesforce-sites.com/consumers/articles/Knowledge/SBG8300-Changing-the-Wi-Fi-Channel" target="_blank">Changing the Wi-Fi channel.</a></li><li><a href="https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SBG8300-IPv4-Firewall-Setup" target="_blank">Firewall setup.</a></li><li><a href="https://arris.my.salesforce-sites.com/consumers/articles/Knowledge/SBG8300-Port-Forwarding-Setup" target="_blank">Port forwarding setup.</a></li><li><a href="https://arris.my.salesforce-sites.com/consumers/articles/Knowledge/SBG8300-Customize-Guest-Wi-Fi-Network" target="_blank">Guest Network setup.</a><br><br></li></ul>
</li></ul>
<h3><strong><a href="https://www.centurylink.com/home/help.html" target="_blank">Centurylink</a></strong></h3>
<ul><li>
<h4>Issues connecting IoT devices.</h4>
<ul><li><a href="https://www.centurylink.com/home/help/internet/modems-and-routers/wireless-setup/wmm.html" target="_blank">Disable WMM power save / Disable WMM altogether.</a></li><li><a href="https://www.centurylink.com/home/help/internet/secure-wifi/secure-wifi-frequently-asked-questions.html" target="_blank">Modify / disable security settings.</a></li><li><a href="https://www.centurylink.com/home/help/internet/wireless/network-security-types.html" target="_blank">Use WPA2 security instead of WPA3.</a></li><li><a href="https://www.reddit.com/r/centurylink/comments/o9vwk4/solution_issues_with_iot_devices_and/" target="_blank">Reddit post on IoT issues with Centurylink.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://support.google.com/googlenest/gethelp?hl=en" target="_blank"><strong>Google Mesh</strong></a></h3>
<ul><li>
<h4>Issues connecting IoT devices.</h4>
<ul><li><a href="https://www.googlenestcommunity.com/t5/Nest-Wifi/Setting-up-2-4GHz-IoT-Devices-on-Google-Nest-Wifi-December-2022/m-p/312849" target="_blank">Setup a Guest Network.</a></li><li><a href="https://www.wikihow.com/Connect-Two-Routers" target="_blank">Use a piggybacked AP.</a></li><li><a href="https://www.googlenestcommunity.com/t5/Nest-Wifi/Setting-up-2-4GHz-IoT-Devices-on-Google-Nest-Wifi-December-2022/m-p/312849" target="_blank">Setting up 2.4GHz IoT Devices.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://support.linksys.com/home/" target="_blank"><strong>Linksys</strong></a></h3>
<ul><li>
<h4>Depending on your router model, these options may or may not be available:<strong></strong></h4>
<ul><li><a href="https://www.linksys.com/pages/connecting-your-iot-devices-to-your-linksys-router" target="_blank">Connecting your IoT devices to your Linksys Router.</a></li><li><a href="https://support.linksys.com/kb/article/875-en/" target="_blank">Disable Band Steering.</a></li><li><a href="https://support.linksys.com/kb/article/357-en/" target="_blank">Disable Client / Node Steering.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://www.verizon.com/support/" target="_blank"><strong>Verizon / FiOS</strong></a></h3>
<ul><li><a href="https://www.verizon.com/support/knowledge-base-303332/" target="_blank">Enable and connect to IoT SSID / access point.</a><br><br></li></ul>
<h3><a href="https://www.tp-link.com/us/support/" target="_blank"><strong>TP-Link</strong></a></h3>
<ul><li>
<h4>Depending on the router model, these options may or may not be available. Refer to main TP-Link support for info on your specific equipment:</h4>
<ul><li><a href="https://www.tp-link.com/us/support/faq/3775/" target="_blank">Setup the IoT Network Feature.</a></li><li><a href="https://www.tp-link.com/us/user-guides/archer-ax73_v1/chapter-6-wireless-settings#ug-sub-title-1" target="_blank">Disable OFDMA, TWT, Smart Connect.</a></li><li><a href="https://www.tp-link.com/us/support/faq/3069/" target="_blank">Disable QOS/WMM.</a></li><li><a href="https://www.tp-link.com/us/support/faq/3085/" target="_blank">Only use WPA / WPA2 Security, not WPA3.</a></li><li><a href="https://www.tp-link.com/us/search/?q=disable+band+steering&amp;t=&amp;category=support" target="_blank">Disable Band Steering.</a><br><br></li></ul>
</li></ul>
<h3><strong><a href="https://www.netgear.com/support/" target="_blank">Netgear</a></strong></h3>
<ul><li>
<h4>Depending on your router model, these options may or may not be available:</h4>
<ul><li><a href="https://kb.netgear.com/000028991/How-do-I-change-the-WiFi-security-protocol-that-my-NETGEAR-router-uses" target="_blank">Do not use WPA3 security mode, use WPA2.</a></li><li><a href="https://kb.netgear.com/000060387/How-do-I-enable-or-disable-WiFi-6-features-on-my-NETGEAR-router" target="_blank">Disable WiFi 6 / AX.</a></li><li><a href="https://kb.netgear.com/25346/What-is-Smart-Connect-and-how-do-I-enable-or-disable-it-on-my-Nighthawk-router" target="_blank">Disable Smart Connect.</a></li><li><a href="https://kb.netgear.com/000064267/How-do-I-enable-or-disable-the-Internet-of-things-IoT-network-on-my-Orbi-WiFi-6E-System" target="_blank">Setup the IoT network feature.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://www.spectrum.net/support" target="_blank"><strong>Spectrum</strong></a></h3>
<ul><li>
<h4>Depending on your router model, these options may or may not be available:<strong></strong></h4>
<ul><li><a href="https://www.spectrum.net/support/internet/adaptive-steering" target="_blank">Info on Adaptive Steering and setting up Smart Devices.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://support.bell.ca/internet" target="_blank"><strong>Bell Canada</strong></a></h3>
<ul><li>
<h4>Depending on your router model, these options may or may not be available:</h4>
<ul><li><a href="https://forum.bell.ca/t5/Internet-How-To-s/Splitting-SSID-for-IOT-device-configuration/ta-p/3534" target="_blank"><span id="link_3">Splitting SSID for IOT device configuration.</span></a></li><li><a href="https://forum.bell.ca/t5/Internet/Split-2-4-Ghz-and-5-Ghz-bands-on-the-Bell-Home-Hub-3000-4000/m-p/53" target="_blank">Split 2.4 Ghz and 5 Ghz bands / disable Band Steering</a>.<br><br></li></ul>
</li></ul>
<h3><strong><a href="https://www.zyxel.com/global/en/support" target="_blank">Zyxel</a></strong></h3>
<ul><li>
<h4>Depending on your hardware, these options /steps may or may not be available. Please consult your hardware&#39;s manual or contact the manufacturer.</h4>
<ul><li><a href="https://community.zyxel.com/en/discussion/18067/how-to-resolve-wifi-disconnection-issues-with-iot-devices" target="_blank">How to resolve WiFi disconnection issues with IoT devices</a>.<br><br></li></ul>
</li></ul>
<h3><a href="https://www.att.com/support/" target="_blank"><strong>AT&amp;T</strong></a></h3>
<ul><li><a href="https://www.reddit.com/r/ATT/comments/s0obhj/how_do_i_change_my_att_wifi_from_5ghz_to_24_ghz/" target="_blank">Disable band steering / separate AP into individual frequencies.</a><br><br></li></ul>
<h3><a href="https://support.apple.com/airport/repair" target="_blank"><strong>Apple AirPort routers</strong></a></h3>
<ul><li>
<h4>Depending on your router model, these options may or may not be available:</h4>
<ul><li><a href="https://www.podfeet.com/blog/tutorials-5/how-to-separate-or-combine-2-4ghz-and-5ghz-bands-with-airport-utility/" title="Separate (or Combine) 2.4GHz and 5GHz Bands with AirPort Utility." target="_blank">Separate 2.4GHz and 5GHz Bands with AirPort Utility.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://www.telus.com/en/support" target="_blank"><strong>Telus</strong></a></h3>
<ul><li>
<h4>Depending on your router model, these options may or may not be available:</h4>
<ul><li><a href="https://www.telus.com/en/support/article/smart-device-troubleshooting" target="_blank">Set up or fix the Wi-Fi connection to your smart devices.</a><br><br></li></ul>
</li></ul>
<h3><a href="https://www.calix.com/" target="_blank"><strong>Calix GigaSpire router systems</strong></a></h3>
<ul><li>
<h4>These routers are used by different ISPs including:</h4>
<ul><li><a href="https://www.newvisionsfiber.com/residential-ultra-fast-broadband/" target="_blank">New Visions</a></li><li><a href="https://support.e-vergent.com/" target="_blank">eVergent</a><br><br></li></ul>
</li><li>
<h4>Recommend to use the companion Command IQ app to set up a guest network. See page 10 <a href="https://support.e-vergent.com/wp-content/uploads/2023/04/CommandIQ_Full_User_Guide.pdf#page=10" target="_blank">here</a>.</h4>
</li></ul>
<p style="text-align: center;padding-left: 40px;"><br><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | Home Network / ISP / hardware troubleshooting

<h2 id="connectivity"><strong>Joule</strong>™<strong> Connected Appliances for Sage+ - </strong><i><strong>General Connection Troubleshooting:<br></strong></i><a href="https://mybreville.my.site.com/BrevilleCustomerCommunity/s/article-detail-public?language=en_GB&amp;region=us&amp;brand=breville&amp;knowArtId=kA08b000000D34ACAS&amp;articleLanguage=en_GB" target="_self"><strong></strong></a></h2>
<h4><strong>Issues: Cannot connect my appliance / My appliance is appearing &#39;Offline&#39; / My appliance is stuck downloading new firmware / Cannot start or stop a cook / Starting or stopping a cook is slow or unresponsive.</strong></h4>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFQn0AO&amp;articleLanguage=en_GB" target="_self"><strong>Click here for specific Bluetooth / Pairing Troubleshooting</strong></a></h4>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000ZFSP0A4&amp;articleLanguage=en_GB" target="_self"><strong>Click here for specific Wi-Fi+cloud Troubleshooting</strong></a><br><br></h4>
<p><b>Whether previously connected or connecting new, try the following:</b></p>
<p> </p>
<ol><li><strong>If previously connected, fully reset the connection to your appliance.</strong> Do all the steps here and in order:<br><br><ol><li>Delete the appliance from the account.
<ol><li>Select Settings (gear icon in the lower right)</li><li>Select your appliance.</li><li>Select Delete from account.</li><li>Select Delete [appliance name].</li></ol>
</li><li>Uninstall + reinstall the Sage+ app.</li><li>Fully restart your phone / tablet.</li><li>Launch the Sage+ app, sign in and connect new.<br><br><strong></strong></li></ol>
</li><li><strong>Fully restart / power cycle everything: </strong>Sage+ app, phone/tablet, home network (modem, router, mesh nodes, extenders), appliance.<br><strong><br></strong></li><li>
<p><strong>Check to see whether the Internet is working</strong> on your router by using your phone to load any webpage in your browser, while connected to Wi-Fi. You may need to also restart your router/modem used to connect to the Internet.<br> </p>
</li><li><strong>Disable low battery / low power / battery saver mode</strong> on your smart phone / tablet. Having these modes enabled can affect the app&#39;s connection reliability.<br><br></li><li>
<p><strong>If your Wi-Fi details have been changed since you first connected your appliances</strong>, you will need to redo the Wi-Fi connection process following the steps <a href="/s/article-detail-public?knowArtId=kA0QU000000ZFVd0AO&amp;articleLanguage=en_GB" target="_self">here</a> . Also, please refer to <a href="/s/article-detail-public?knowArtId=kA0QU000000ZFSP0A4&amp;articleLanguage=en_GB" target="_self">Wi-Fi+cloud troubleshooting</a> for more information on how to set up your Wi-Fi access point to support what the appliance needs to connect.<br><br></p>
</li><li>
<p><strong>Try <a href="/s/article-detail-public?knowArtId=kA0QU000000ZFH70AO&amp;articleLanguage=en_GB" target="_self">removing and re-adding your appliance</a>.</strong><br> </p>
</li><li>
<p>If all else fails, Factory Reset your appliance, connect new and try again.<br> </p>
</li></ol>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br></p>

Joule™ Connected Appliances for Sage+ | General Connection Troubleshooting

<h2><strong>Joule™ Connected Appliances for Sage+</strong></h2>
<h3><strong>Firmware Update Troubleshooting.</strong></h3>
<p>Successful firmware update relies on your connected appliance to have a solid, unblocked connection to our cloud servers. If you&#39;re having issues updating your appliance&#39;s firmware, check below for connection troubleshooting:</p>
<p> </p>
<ol><li>Make sure that nothing in the router&#39;s or ISP&#39;s configuration would block access to the cloud. (E.g. VPN / Firewall settings.) Try temporarily disabling your firewall or VPN (sometimes called &#39;Online Protection&#39;) and retry connecting. You may also need to make sure that ports 443, 8443, and 8883 are not blocked by your firewall. For the original Joule sous-vide (not the new Joule Turbo), make sure that ports 80, 443, and 69 are not blocked by your firewall.<br> </li><li>Make sure the appliance is close enough to the router. Low signal strength / interference can affect whether the appliance can connect / stay connected.<br> </li><li>Try connecting your appliance to an alternate access point (e.g. mobile or personal hotspot.)</li></ol>
<ul style="margin-left: 40px;"><li>If using a hotspot, make sure your hotspot is setup to broadcast a 2.4GHz access point.</li><li>On an iOS device, in Settings select &quot;Personal Hotspot&quot; and slide the &quot;Maximize Compatibility&quot; option to the ON position (if shown.)</li><li>For Android devices, check your phone&#39;s individual hotspot settings and make sure it setup for 2.4GHz. For Android 12+ devices, make sure to enable the &quot;Extend Compatibility&quot; or &quot;Maximize Compatibility&quot; option.<br> </li></ul>
<p>For more connection troubleshooting, refer <a href="/s/article-detail-public?knowArtId=kA0QU000000ZFSP0A4&amp;articleLanguage=en_GB" target="_self">here</a> .</p>
<p> </p>
<div style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a><br><br><br><br><br><br></div>

Joule™ Connected Appliances for Sage+ | Firmware Update Troubleshooting

<h2><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>I can&#39;t pair with my appliance</strong></h3>
<h3><br><strong>Things to check:</strong></h3>
<ol><li>
<h4>Unplug your appliance and wait a few seconds before plugging back in. Fully close and restart the app. Restart your phone / tablet.</h4>
</li><li>
<h4>Make sure that Bluetooth is enabled on your phone.</h4>
</li><li>
<h4>Make sure your phone is close to the appliance when pairing.</h4>
</li><li>
<h4>Disable low battery / low power / battery saver mode on your smart phone / tablet. Having these enabled can affect connection reliability.</h4>
</li><li>
<h4><b><span style="text-decoration: underline;">iOS</span>:</b> If you are still having trouble, make sure the Sage+ app has permission to use Bluetooth by navigating to your phone settings and selecting the Sage+ app.</h4>
</li><li>
<h4><b><span style="text-decoration: underline;">Android</span>:</b></h4>
<ul><li>
<h4><b></b>If you are still having trouble, try enabling Location / GPS on your phone, restart the Sage+ app and attempt to pair again. On Android, Bluetooth is part of location services. Location may need to be enabled to allow a BLE device to pair and use (especially on older versions of Android.)</h4>
</li><li>
<h4>If you&#39;ve changed anything in the Android phone&#39;s Developer Options, especially having to do with Bluetooth, return those settings back to default and restart your phone.</h4>
</li></ul>
</li><li>
<h4><b><span style="text-decoration: underline;">Dark Mode</span>:</b> If you are not seeing your appliance appearing in the pairing / connection list, it may actually be there but is not showing because of dark mode. Try temporarily disabling dark mode on your device, restart the Sage+ app and try again.</h4>
</li><li>
<h4>Are there other Bluetooth devices currently connected to your phone? (e.g. earbuds) Make sure they are at least powered off when trying to pair with your appliance.</h4>
</li><li>
<h4>Fully close any other apps on your phone / tablet, especially those that use a Bluetooth or BLE connection. For customers using the original Joule sous-vide and migrating from the original Joule app to the Sage+ app, please make sure that the original Joule app is fully closed on your device.</h4>
</li><li>
<h4>Is there a great number of Bluetooth devices paired with your phone? (Even if an old pairing with a device that isn&#39;t available or being used.) Remove any excess old Bluetooth pairings and try again.<br><br></h4>
</li></ol>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | I can't pair with my appliance

<h2 id="google-assistant"><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>Using Google Assistant</strong></h3>
<p><a href="/s/article-detail-public?knowArtId=kA0QU000000ZY3d0AG&amp;articleLanguage=en_GB" target="_self">Click here for information on Alexa</a></p>
<p> </p>
<p>Before we start, make sure your oven is paired in the Sage+ App and your Google Assistant enabled device is setup.</p>
<ol><li>If you haven&#39;t already, download the Google Home app.</li><li>In the Google Home app, tap &quot;Devices&quot; and choose &quot;Add device&quot;.</li><li>Tap on &quot;Works with Google Home.&quot;</li><li>Search for &quot;Sage+ Joule.&quot; Tap to add.</li><li>Log in with your Sage+ account email and password. (The same used to log into the Sage+ app.)</li><li>Once account linking is successful, your appliance(s) should be ready to use with Google Assistant.</li></ol>
<p> </p>
<p><strong>How do I control the oven with Google Assistant?</strong></p>
<p>Example: start with <i>&quot;Okay Google, talk to Joule Sous Vide&quot;.</i></p>
<p>From there, you can say:</p>
<ul><li>
<p>Set sous vide to 135 degrees.</p>
</li><li>
<p>Set sous vide to 140 degrees for 1 hour..</p>
</li><li>
<p>Status update.<br> </p>
</li></ul>
<p><strong>Please note that a confirmation button press may be required when setting a temperature.</strong></p>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | Using Google Assistant

<h2 id="alexa"><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><strong>Using Alexa to control your appliance</strong></h3>
<p><a href="/s/article-detail-public?knowArtId=kA0QU000000ZY6r0AG&amp;articleLanguage=en_GB" target="_self">Click here for information on Google Assistant</a></p>
<p> </p>
<p><strong>Before you start, make sure your appliance is paired in the Sage+ App and your Alexa-enabled device is setup.<br></strong></p>
<ol><li>In the Alexa App, search for the <strong>Sage+</strong> skill.</li><li>Click <strong>Enable to Use</strong>.</li><li>You’ll be prompted to link your account. Enter your Sage account email &amp; password.</li><li>Once account linking is successful, click on <strong>Discover Devices</strong></li><li>After approximately 45 seconds, the appliance should be ready to use with Alexa.</li></ol>
<div><strong>To add additional appliances:<br></strong></div>
<ol><li>Open the Alexa app and select <strong style="box-sizing: inherit;">Devices</strong>.</li><li>Tap the <strong>+</strong> icon and select <strong>Add Device</strong>.</li><li>Under brand select <strong>“Other”</strong><strong>.</strong></li><li>Follow the on-screen prompts.<br><br></li></ol>
<p><strong>What can you ask Alexa to do?<br></strong></p>
<ul><li>Alexa, set the sous vide to 135 degrees.</li><li>
<p>Alexa, set the sous vide to 140 degrees for 1 hour.</p>
</li><li>
<p>Alexa, when will my food be done?</p>
</li><li>
<p>Alexa, stop the sous vide.<br> </p>
</li></ul>
<p><strong>Please note that a confirmation button press on the Joule™ Sous Vide may be required when setting a temperature.<br><br>Why can’t the skill notify me when my food is finished cooking?<br></strong></p>
<ul><li>Amazon does not currently allow Alexa skills to send notifications without being prompted with a voice command. We plan to use this notification ability when it is available. We’re confident Amazon is making sure that this feature provides the best possible experience before releasing it.</li></ul>
<p title="Why is Alexa not able to set Joule&#39;s temperature to 208 °F?"><strong>Why is Alexa not able to set a temperature higher than 85 °C /  185 °F on the Joule™ Turbo Sous Vide / Joule™ Sous Vide</strong><strong>?<br></strong></p>
<ul><li>At the moment, the highest temperature that Alexa can set the Joule™ Sous Vide to heat to is 85 °C (185 °F). This is due to a safety certification requirement and means that higher temperature cooks may need to be started through the app and require a button press to confirm. <strong></strong></li></ul>
<p style="text-align: center;"><br><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | Using Alexa to control your appliance

<h2><strong>Joule</strong>™<strong> Connected Appliances for Sage+</strong></h2>
<h3><br><strong>How do I register my appliance for warranty?</strong></h3>
<p>To register your appliance, please follow the steps outlined in the link below:</p>
<p><a href="https://www.sageappliances.com/en-gb/product-registration" target="_blank">https://www.sageappliances.com/en-gb/product-registration</a></p>
<p> </p>
<h3><strong>Sage Commercial Guarantee</strong></h3>
<p><a href="https://www.sageappliances.com/uk/en/support/sage-guarantee.html" target="_blank">https://www.sageappliances.com/uk/en/support/sage-guarantee.html</a></p>
<p style="text-align: center;"><br><br><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br><br></p>

Joule™ Connected Appliances for Sage+ | How do I register my appliance for warranty?

<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Joule</strong>™<strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);"> Connected Appliances</strong></h2>
<h3 style="box-sizing: border-box;padding: 0px;font-size: 1.17em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Live Activities support for iOS in the Sage+ app</strong></h3>
<h4>You can now get Live Activities on your iOS device using the Sage+ app. You&#39;ll be able to see info on your connected appliance&#39;s current cook and interact with it!<br><br></h4>
<h4><strong>Requirements / info</strong>:</h4>
<ul><li style="font-weight: bold;"><strong>iOS version 18 or higher.<br><br></strong></li><li><strong>Available to use with the following connected appliances:</strong>
<ul><li>CS10001 / CS20001 - the original Joule® Sous Vide<br><br></li></ul>
</li><li><strong>Your connected appliance must be connected to WiFi / cloud.</strong>
<ul><li>E.g. it will not work running a BLE-only cook with the Joule® Sous Vide.<br><br></li></ul>
</li><li style="font-weight: bold;"><strong>Will only appear on the iOS phone / tablet that started the cook.<br><br></strong><strong></strong></li><li><strong>Additional info / iOS limitations.</strong>
<ul><li>A Live Activity can only last 8 hours in dynamic island and 12 hours on the lock screen.<strong></strong></li><li>When the above times have been exceeded, the Live Activity will end even if the cook is still going.</li><li>If the Live Activity has ended because it&#39;s exceeded the above time limit, you can restart the Live Activity via the Cook Screen in the Sage+ app.<br><br></li></ul>
</li></ul>
<h4><strong>Troubleshooting</strong>:</h4>
<ul><li>Confirm that you are adhering to the above requirements.<br><br></li><li><span style="text-decoration: underline;">Make sure Live Activities is enabled on your iOS device</span>:
<ul><li style="list-style-type: inherit;"><span><strong>Open the Settings app:</strong> </span><span>Locate the Settings app (gear icon) on your iPhone&#39;s home screen. </span></li><li style="list-style-type: inherit;"><span><strong>Go to Face ID &amp; Passcode:</strong> </span><span>Scroll down until you find &quot;Face ID &amp; Passcode&quot; and tap on it. </span></li><li style="list-style-type: inherit;"><span><strong>Enter your passcode:</strong> </span><span>You&#39;ll be prompted to enter your iPhone passcode to proceed. </span></li><li style="list-style-type: inherit;"><span><strong>Find Live Activities:</strong> </span><span>Scroll down to the &quot;Allow Access When Locked&quot; section. </span></li><li style="list-style-type: inherit;"><span><strong>Toggle Live Activities:</strong> </span><span>Find the &quot;Live Activities&quot; toggle and tap it to switch it on (green).<br><br></span></li></ul>
</li><li style="list-style-type: inherit;"><span><span style="text-decoration: underline;">Make sure Live Activities is enabled for the Sage+ app</span>:</span>
<ul><li style="list-style-type: inherit;"><span><strong>Open the Settings app:</strong> </span><span>Locate the Settings app (gear icon) on your iPhone&#39;s home screen.</span></li><li style="list-style-type: inherit;"><span><strong>Go to Apps</strong>: Scroll down and select &quot;Apps&quot;</span></li><li style="list-style-type: inherit;"><span><strong>Select Sage+</strong>: Scroll down and select Sage+ from the list.</span></li><li style="list-style-type: inherit;"><strong><span>Select Live Activities: </span></strong><span>Select &quot;Live Activities&quot; from the list.</span></li><li style="list-style-type: inherit;"><span><strong>Toggle on Live Activities</strong>: Tap &quot;Allow Live Activities&quot; and switch it on (green).<br><br></span></li></ul>
</li><li style="list-style-type: inherit;"><span><span style="text-decoration: underline;">No updates happening on Live Activities</span>.</span>
<ul><li style="list-style-type: inherit;"><span>Check your Internet connections for both the phone and the connected appliance. I.e. if the phone or appliance isn&#39;t connected to the cloud servers, the information may not update in a timely fashion on the Live Activity instance.<br><br></span></li></ul>
</li><li style="list-style-type: inherit;"><span><span style="text-decoration: underline;">Live Activities stuck on your iOS device? Some things to try</span>:</span>
<ul><li style="list-style-type: inherit;"><span>Swipe it away on the Lock screen. Put your iOS device in Lock mode and swipe left to dismiss the Live Activity.</span></li><li style="list-style-type: inherit;"><span>Hide the Live Activity by holding in the dynamic island and dragging towards the center of the phone.<br></span></li><li style="list-style-type: inherit;"><span>Try swiping it away. </span>For many Live Activities or temporary notifications, simply swiping them away horizontally (left or right) on the Dynamic Island can clear them.</li><li style="list-style-type: inherit;">Fully close the Sage+ app. Uninstall / reinstall the Sage+ app.</li><li style="list-style-type: inherit;">Restart your iOS device.</li><li>Ensure that notifications are enabled for that app, and check if the alert style is set correctly (e.g., not persistent).</li><li style="list-style-type: inherit;">Make sure your iOS is updated to the latest version.</li><li style="list-style-type: inherit;">Contact Apple Support. If the issue persists after troubleshooting, it&#39;s recommended to contact Apple Support for further assistance, as it might be a hardware or software problem specific to your device.</li></ul>
</li></ul>
<p style="box-sizing: border-box;margin: 0px;padding: 0px 0px 0px 40px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;text-align: center;"><br style="box-sizing: border-box;"><a style="box-sizing: border-box;color: var(--lwc-brandtextlink,rgba(11, 92, 171, 1));text-decoration-line: none;transition: color 0.1s linear;cursor: pointer;" href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"><br></p>

Joule™ Connected Appliances for Sage+ | Live Activities in iOS

<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Joule™ Sous Vide for Sage+</strong></h2>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;"> </p>
<h3 style="box-sizing: border-box;padding: 0px;font-size: 1.17em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Temperature Calibration Test</strong></h3>
<h4>Is your Joule sous-vide not reporting the water temperatures you’re expecting? If Joule&#39;s circulation chamber has become dirty or scaled, it can affect the detected water temperature. So, before doing any of the calibration testing, please clean your circulator via the following instructions:</h4>
<ul style="list-style-type: disc;"><li>
<h4><a href="/s/article-detail-public?knowArtId=kA0QU000000YvDZ0A0&amp;articleLanguage=en_GB" target="_self">How do I clean my circulator?</a></h4>
</li></ul>
<h4>To help us determine if you have a circulator that might be inaccurate, the following test and test method should be employed.</h4>
<h4>Please calibrate your reference thermometer per manufacturer instructions and record the calibration measurements. Typically, you will perform an ice bath calibration at 32 ºF / 0 ºC and a boiling calibration corrected for atmospheric pressure.</h4>
<h4>You may also use your Joule sous-vide without running the motor in these calibrations. Just put your circulator into the water and record the temperature that is displayed on the Sage+ app cook screen. In all cases, you will need to manually stir the Joule sous-vide like you would with a spoon or spatula to ensure that it reaches an equilibrium point. If you do not, the temperature that your circulator will read may be slightly higher than the true water temperature.</h4>
<h4><strong>How to carefully compare Joule sous-vide temperatures:</strong></h4>
<ol><li>
<h4>Set up the water with approximately 8 liters, or 2.1 gallons, of water. For best results, use a vessel that has well-insulated sides. Covering the sides with a towel will work well. You do not need a lid for this test.</h4>
</li><li>
<h4>Place Joule sous-vide on one side of the vessel and aim the water outlet so that it shoots across the center of the bath.</h4>
</li><li>
<h4>Set your cook to a temperature of 104° F / 40° C.</h4>
</li><li>
<h4>After the water has reached the set temperature, allow Joule sous-vide to circulate for at least 20 minutes undisturbed.</h4>
</li><li>
<h4>Place your reference thermometer at least 2 to 3 inches to one side of the water outlet and record the temperature. The water coming out of the water outlet is being heated, so it will be warmer than the set temperature. You’ll want to be careful not to measure the temperature of this water.</h4>
</li><li>
<h4>Compare this recorded temperature to the temperature in the Brevile+ app.</h4>
</li><li>
<h4>Repeat steps 3 through 6 for 158° F / 70° C.</h4>
</li><li>
<h4>If you have access to multiple reference thermometers, please repeat these tests with each one. (More data is better!)</h4>
</li></ol>
<h4>To note, here are things that can affect the temperature read by a reference thermometer:</h4>
<ul style="list-style-type: disc;"><li>
<h4>The size of the container, how well insulated it is, the temperature of the cook, how long the water has been circulating, and the position of the reference thermometer within the container compared to the position of the circulator. You may want also to try placing your reference thermometer in different positions within the water to gather a range of temps to compare.</h4>
</li></ul>
<p> </p>
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<p><br><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | Temperature Calibration Test

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>Power Loss Alert</strong></h3>
<h4>If your Joule sous-vide momentarily lost power, you can clear this message in the Sage+ app and continue / try restarting your cook.</h4>
<h4>If you are receiving this message often or do not believe your Joule sous-vide actually lost power, please try the following:</h4>
<ul style="list-style-type: disc;"><li>Do not unplug your circulator to stop the cook. Please stop the cook using the Sage+ app or pressing the top button. If you unplug your circulator to stop the cook, it will report a power loss error the next time you use it.</li><li>Verify that your circulator is being used on a clean, grounded electrical circuit with the proper voltage and rated to handle upwards of 1200 watts.</li><li>Use an outlet on a different circuit.</li><li>Use a GFCI outlet, if available.</li><li>If you’re using a power strip or surge protector, try plugging your circulator directly into an outlet.</li><li>Make sure no other high-power drawing appliances are running on the same circuit as your Joule sous-vide (microwaves, toasters, electric kettles, hair dryers, space heaters, etc.)</li><li>Factory reset your circulator. To do so, please carefully follow the instructions here: <a href="/s/article-detail-public?knowArtId=kA0QU000000YvAL0A0&amp;articleLanguage=en_GB" target="_self">How do I factory reset my circulator?</a><br><p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br> </p>
</li></ul>

Joule™ Sous Vide for Sage+ | Power Loss Alert

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>My sous vide is not circulating or heating / unusual motor noise.</strong></h3>
<h4>If your sous vide circulator is attempting to heat but is either not circulating, not heating, cannot start, making an unusual motor noise, we’re hoping you may be willing to try the following to troubleshoot:</h4>
<h4>If possible, start a test cook with your Sous Vide circulator (no food necessary, just put it in a water bath with the top of the outlet exposed and select any guide/time &amp; temp) and check to see whether water is being pumped through the outlet. This will tell you whether the motor and propeller are running/spinning.</h4>
<h4><strong>If the propeller is spinning but your water is not heating</strong>, then please follow <a href="/s/article-detail-public?knowArtId=kA0QU000000YvDZ0A0&amp;articleLanguage=en_GB" target="_self">How do I clean my circulator?</a></h4>
<h4><strong>If your Sous Vide is not circulating, cannot start, making an unusual motor noise, please try the following:</strong></h4>
<ol><li>
<p>Unplug your circulator from the wall and <strong>ensure that it is completely cool</strong> before next step.</p>
</li><li>
<p><strong>Once you’re certain it&#39;s foot is cool</strong>, remove the foot from the bottom by gently unscrewing.</p>
</li><li>
<p>Once the foot has been removed, spin/rotate the propeller 360 degrees several times (try 20 or more times) and ensure it turns freely (rotating with little effort while attached to motor shaft). Also verify the propeller is not broken, bent, cracked, or misaligned.</p>
</li><li>
<p>Replace the foot</p>
</li><li>
<p>Plug your Sous Vide circulator back in</p>
</li><li>
<p>Attempt to start your circulator again and observe whether or not the motor is running/spinning correctly and water is now heating.</p>
</li><li>
<p>If not successful, or if still having issues, then please follow <a href="/s/article-detail-public?knowArtId=kA0QU000000YvDZ0A0&amp;articleLanguage=en_GB" target="_self">How do I clean my circulator?</a></p>
</li></ol>
<p> </p>
<p style="text-align: center;"><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | My sous vide is not circulating or heating / unusual motor noise

<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Joule™ Sous-Vide for Sage+</strong></h2>
<h3 style="box-sizing: border-box;padding: 0px;font-size: 1.17em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Cooking Info + Questions<br style="box-sizing: border-box;"><br style="box-sizing: border-box;"></strong><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);"></strong></h3>
<h4 title="What is sous vide, why should I want to cook sous vide, and what foods can I cook sous vide?"><strong>What is sous-vide, why should I want to cook sous-vide, and what foods can I cook sous-vide?</strong></h4>
<ul><li>Imagine you’re cooking a piece of steak. You probably know exactly the color and texture—the doneness, in other words—you’d like, right? With sous-vide (say “sue veed”), you can get that perfect doneness every time: simply bag your food, drop it in a pot of water, and set your sous-vide tool to the time and temperature that correspond to the doneness you desire.<br><br></li><li>Sous-vide has been gaining popularity recently with home cooks, but it’s been used by professional chefs and restaurants for decades. It’s a relatively simple method that can easily be used at home to improve your favorite meals, remove unnecessary stress from cooking, or free you from focusing on one aspect of your meal—like getting your steak to the doneness you desire without overcooking—so you can focus on a creative side dish or sauce. Once you’re certifiably obsessed with sous-vide, there are tons of amazing things you can make with it, from carnitas to perfect crème brûlée, fried chicken to smoky ribs.<br><br></li><li>Sous-vide recipes you find online tend to focus on steak and fish—two excellent options—but when it comes to cooking in water, proteins are just the beginning. We use sous-vide for veggies, sides, desserts, and even homemade yogurt. <a href="https://www.chefsteps.com/activities/17-foods-you-didn-t-know-you-could-cook-sous-vide" target="_blank">Here are 17 fresh ideas you can try tonight</a>. Hungry for more? Awesome. We’ve got hundreds of amazing, well-tested recipes on our website.<br><br></li></ul>
<h4 title="Can I reheat food using Joule?"><strong>Can I reheat food using Joule Sous-Vide?</strong></h4>
<ul><li>Yes! You can! For all of the details on reheating with Joule Sous-Vide, please check out our guide here: <a href="https://www.chefsteps.com/activities/sous-vide-a-simple-and-stress-free-way-to-reheat-almost-anything" target="_blank">https://www.chefsteps.com/activities/sous-vide-a-simple-and-stress-free-way-to-reheat-almost-anything</a><a href="https://www.chefsteps.com/activities/sous-vide-a-simple-and-stress-free-way-to-reheat-almost-anything" target="_blank">.</a><br><br></li><li>You can also use Joule to cook directly from frozen. Learn more about that here: <a href="https://www.chefsteps.com/activities/you-can-cook-frozen-food-sous-vide-without-defrosting-here-s-how" target="_blank">https://www.chefsteps.com/activities/you-can-cook-frozen-food-sous-vide-without-defrosting-here-s-how</a>.<br><br></li></ul>
<h4 title="Need some cooking advice? Check out these online communities!"><strong>Need some cooking advice? Check out these online communities!</strong></h4>
<ul><li>If you have questions about recipes or need cooking advice using Joule Sous-Vide, check out these online forums! We have an amazing community of home and professional cooks out there who love to share their knowledge!<br><br><ul><li><a href="https://www.facebook.com/groups/cookwithjoule/" target="_blank">Cook With Joule (Facebook group)</a></li><li><a href="https://www.chefsteps.com/forum" target="_blank">The ChefSteps Community</a><br><br></li></ul>
</li></ul>
<h4 title="How does Joule handle high-temp cooks at elevation?"><strong>How does Joule Sous-Vide handle high-temp cooks at elevation?</strong></h4>
<ul><li>
<p>While at higher elevations, attempting to cook with Joule Sous-Vide at higher temperatures may result in that the circulator either will not start, reaching that temperature takes a long time, or the target temperature is never reached. In general, it&#39;s recommended to insulate the cook setup as best as possible to reduce heat dissipation for high temp cooks, especially at higher elevations.<br><br></p>
</li><li>
<p>Joule also has a built-in atmospheric pressure sensor designed to safeguard the maximum allowable temperature to prevent your water from reaching boiling point. So, as the boiling point of water drops, so does the maximum temperature Joule can operate. (Note: there are some original Joule Sous-Vide circulators that do not have a pressure sensor. These units cap the top cooking temp at 92C/197F unless allowed otherwise by the user in the app.)<br><br></p>
</li><li>
<p>In addition, when cooking with Joule at elevation, you may also need to manually modify the temperature and timing of your cooks to account for this.<br><br></p>
</li><li>Here are links with helpful information on cooking at elevation:<br><br><ul><li>From the USDA: <a target="_blank" href="https://www.fsis.usda.gov/food-safety/safe-food-handling-and-preparation/food-safety-basics/high-altitude-cooking">High Altitude Cooking and Food Safety.</a></li><li><a href="https://www.omnicalculator.com/chemistry/boiling-point-altitude" target="_blank">Boiling Point at Altitude Calculator.</a><br><br></li></ul>
</li></ul>
<h4 title="Do I need to protect my countertop/work surface while cooking with Joule?"><strong>Do I need to protect my countertop/work surface while cooking with Joule?</strong></h4>
<ul><li>We recommend protecting your work surface by placing a <a href="https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&amp;field-keywords=trivet&amp;tag=delvkitc-20" target="_blank">trivet</a> underneath the pot every time you cook and using whatever precautions you would use when exposing your counter to a dish, pot, or pan you just removed from the oven or stove. While we suggest taking this precaution every time you cook, it’s especially important to protect work surfaces when you are cooking for a long time or at higher temperatures.<br><br></li></ul>
<h4 title="How many pieces of meat or fish can I cook at once? And how do I know if my bag or bath is too crowded?"><strong>How many pieces of meat or fish can I cook at once? And how do I know if my bag or bath is too crowded?</strong></h4>
<ul><li>
<p>You can cook multiple chicken breasts, steaks, or pieces of salmon at one time. The amount you’ll be able to cook largely depends on the vessel you’re using. In a well-insulated, covered container—a cooler, say—your little Joule can heat up to 10 gallons (40 liters) of water. In a covered pot, it can heat about 5 gallons (20 liters). When you’re cooking without a cover, we generally recommend limiting water volume to about 2.5 gallons (10 liters).<br><br></p>
</li><li>
<p>The number of items you’re cooking will not increase cook time as long as the pieces are all separate (not necessarily in separate bags, but in bags that aren’t too crowded). Make sure the pieces of food have plenty of room to move around in the bag—if it’s jam packed, it’s too crowded. You want each piece of food to cook evenly in the surrounding water; if it’s packed tightly in the bag, food will cook unevenly. Same goes for the pot—leave enough room for water to circulate all around the food you’re cooking. If there are lots of bags jammed together, the water can’t do its job.<br><br></p>
</li></ul>
<h4 title="Do I need to get a special kind of pot or pan to cook with Joule?"><strong>Do I need to get a special kind of pot or pan to cook with Joule?</strong></h4>
<ul><li>Joule Sous-Vide will work with almost any kitchen pot or pan, preferably 4 quarts (3.75 liters) or larger. In fact, you can use your circulator in your kitchen sink or anywhere you have access to a standard power outlet. Joule Sous-Vide’s magnetic foot clicks firmly into place in a magnetic steel pot or induction-ready cookware. It also has an easy-to-use, universal clip for just about any other type of container you want to use it with.<br><br></li><li>And, you can cook sous-vide in a pot on any surface—no need to use precious stovetop space. Remember, however, that when you are cooking with Joule Sous-Vide, the water in your pot will get hot enough to heat your food—so treat your work surface accordingly. Because countertop materials vary widely, we suggest you protect your work surface by placing a <a href="https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&amp;field-keywords=trivet&amp;tag=delvkitc-20" target="_blank">trivet</a> or potholder underneath the pot or container every time you cook. Use whatever precautions you would when exposing your counter to a dish, pot, or pan you just removed from the oven or stove.<br><br></li></ul>
<h4 title="Is sous vide safe?"><strong>Is sous-vide safe?</strong></h4>
<ul><li>We believe not only that cooking sous-vide is safe, but also that it may reduce the risk of errors often associated with foodborne illness, such as mishandling food or not allowing it to reach the recommended internal temperature. That said, we recognize that cooking food in plastic is concerning to some people. We totally get it—there have been some alarming reports about heating some types of plastic, and the studies, which sometimes conflict with one another, are also often oversimplified in the news. While we cannot predict what may be discovered in the future, we can assure you that we read the research closely, we understand the science, and we believe the risk involved in cooking food at low temperatures in high-quality plastic bags is extremely small. If we didn’t believe that, we wouldn’t encourage you to use them and we wouldn’t use them ourselves when cooking for our families and friends. Want to learn more? Check out our <a href="https://www.chefsteps.com/activities/a-complete-guide-to-sous-vide-packaging-safety-sustainability-and-sourcing" target="_blank">complete guide to sous-vide safety and sustainability</a>.<br><br></li></ul>
<h4 title="Do I need a vacuum sealer to cook sous vide?"><strong>Do I need a vacuum sealer to cook sous-vide?</strong></h4>
<ul><li>“Sous-vide” is French for “under vacuum,” but it’s a very confusing name. In fact, you do not need a pricey vacuum sealer—or even an inexpensive countertop one—to successfully cook food at a low temperature in a water bath. To get started with sous vide, regular old ziplock-style bags will do just fine. In fact, for some applications they are preferable to vacuum-sealed bags. You can also use high-grade bags intended for vacuum sealers but not seal them. For more information, check out our <a href="https://www.chefsteps.com/activities/a-complete-guide-to-sous-vide-packaging-safety-sustainability-and-sourcing" target="_blank">complete guide to sous-vide packaging</a>.<br><br></li><li>However, when you cook vegetables with Joule, we strongly recommend using a vacuum sealer. This is the only way to guarantee the fantastic results that make sous vide vegetables the best you will ever try. Properly cooked, vacuum-sealed veggies will also be fully pasteurized, so you can store them in the fridge for weeks at a time or freeze them without fear of freezer burn. But this doesn’t mean you need to invest in pricey equipment. We <a target="_blank" href="https://www.chefsteps.com/activities/so-you-wanna-buy-a-vacuum-sealer">recommend sealers</a> that range in price and will all work wonderfully. Once you get one, you’ll find its uses extend beyond Joule—sealers are great for keeping snacks and other foods fresh longer. To see how they work, head to the Vegetables section of the Joule app, and get excited to EAT MORE VEGGIES!<br><br></li></ul>
<h4 title="What kind of bags do you recommend?"><strong>What kind of bags do you recommend?</strong></h4>
<ul><li>There are several food-grade plastic bags we recommend for sous-vide. You can find information, suggestions, and packaging tips in our <a href="https://www.chefsteps.com/activities/a-complete-guide-to-sous-vide-packaging-safety-sustainability-and-sourcing" target="_blank">complete guide to sous-vide packaging</a>.<br><br></li></ul>
<h4 title="Do I have to use plastic to cook sous vide?"><strong>Do I have to use plastic to cook sous-vide?</strong></h4>
<ul><li>In addition to plastic bags, you can also use <a href="http://www.chefsteps.com/activities/creme-brulee" target="_blank">mason jars</a> or reusable silicone bags to cook certain items sous-vide. For tons of information on cooking with bags and jars, check out our <a href="https://www.chefsteps.com/activities/a-complete-guide-to-sous-vide-packaging-safety-sustainability-and-sourcing" target="_blank">complete guide to sous vide packaging</a>.<br><br></li></ul>
<h4 title="Cooking two steaks at different donenesses at one time"><strong>Cooking two steaks with different doneness at one time.</strong></h4>
<ul><li>The simplest way to do this is with two Joules in two different containers, but with a little patience and planning, it can work with one sous vide setup! Here is one option: <br><br><ul><li>Place the medium steak into the bath and set the temperature for that doneness. When the steak has cooked, reduce the temperature to medium-rare and place the second steak in the bath. You can do this right away because it will help lower the bath temperature faster and in the short time you won&#39;t risk overcooking the second steak. When the second steak has reached its cook time you can remove both steaks and finish as desired.<br><br></li></ul>
</li><li>While that will give you great results, it also increases the cooking time a bit. So there are two alternate and faster strategies:<br><br><ul><li>Add both steaks during preheating, and set the temperature to medium-rare. When the steaks have reached this temperature, remove one of the steaks and set it aside. Then increase the cooking temperature to medium and allow about one-third of the original cooking time for the remaining steak to reach this higher temperature. Finish both steaks with a quick sear. Although the medium-rare steak was set aside and cooled slightly, it won&#39;t be cold in the center, and the quick sear will make the surface crusty and hot.<br><br></li><li>Pre-cook the steaks to the desired doneness, and then reheat them later at the lower medium-rare temperature. This will ensure the doneness is right for all of the steaks, and they&#39;ll be warmed through. You will want to make sure to properly chill and store the steaks in between cooking and reheating.<br><br></li></ul>
</li></ul>
<h4 title="Do I need to cover the pot once I’ve placed Joule in it? What if my lid won’t fit on top with Joule inside?"><strong>Do I need to cover the pot once I’ve placed Joule Sous-Vide in it? What if my lid won’t fit on top with my circulator inside?</strong></h4>
<ul><li>For shorter cooks, you do not need to put a lid on your pot to cook with Joule Sous-Vide. However, covering your cook setup allows your circulator to heat the water more quickly. If you are doing a long cook or cooking at a high temperature, water will evaporate over time, so for best results, we do advise covering the pot around Joule with foil or plastic wrap. Note: do not fully cover Joule Sous-Vide during cooking. Please leave the top of Joule exposed from the bottom of the cord up. Fully covering Joule may cause it to overheat and stop your cook. You may also lose your Bluetooth or WiFi connection if you cover your circulator completely with a lid.<br><br></li></ul>
<h4 title="Can I use Joule to cook sous vide in anything besides water (like beer or chicken broth)?"><strong>Can I use Joule Sous-Vide to cook sous vide in anything besides water (like beer or chicken broth)?</strong></h4>
<ul><li>We do not recommend using Joule Sous-Vide with anything other than water. Your circulator is designed to work only in water. Using Joule Sous-Vide in fluids other than water will void your warranty and likely decrease your circulator&#39;s lifespan or damage it permanently.</li></ul>
<p style="box-sizing: border-box;margin: 0px;padding: 0px;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;font-size: 14px;white-space: normal;background-color: #ffffff;text-align: center;"> </p>
<p style="text-align: center;"><br><br><a href="/s/article-detail-public?knowArtId=kA0QU000000Y56v0AC&amp;articleLanguage=en_GB" target="_self">Return to Table of Contents</a></p>
<p style="text-align: center;"><br><br><br><br> </p>

Joule™ Sous Vide for Sage+ | Cooking Info + Questions

<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Joule™ Sous-Vide for Sage+</strong></h2>
<h3 style="box-sizing: border-box;padding: 0px;font-size: 1.17em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">General Info + Questions<br><br></strong><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);"></strong></h3>
<h4 title="How do I turn off Joule (stop cooking) with the top button?"><strong>How do I turn off Joule Sous-Vide (stop cooking) with the top button?</strong></h4>
<ul><li>You can turn off Joule by pressing and holding the top button for one to two seconds. The light will change to the standby white color to let you know that you have been successful.<br><br></li></ul>
<h4 title="Is Joule waterproof?"><strong>Is Joule waterproof?</strong></h4>
<ul><li>No, but Joule Sous-Vide is water resistant and is completely sealed against short-term, accidental water intrusion. Because of Joule Sous-Vide&#39;s unique design, it will continue to work after an accidental dunk in water.<br><br></li></ul>
<h4 title="What kind of heating element does Joule use?"><strong>What kind of heating element does Joule use?</strong></h4>
<ul><li>Joule Sous-Vide delivers 1100 watts of heating power from a unique, compact heater using thick film technology that operates at 99.8 percent energy efficiency for one of the fastest preheating times on the market.<br><br></li></ul>
<h4 title="How fast will Joule heat water?"><strong>How fast will Joule Sous-Vide heat water?</strong></h4>
<ul><li>
<p>The answer depends on a few factors, so let&#39;s first look at a basic example:</p>
<p>Assuming we&#39;re heating about 6 quarts of water from 60 °F to 140 °F and Joule Sous-Vide operates at almost 99% power efficiency with approximately 1100 watts, you can expect it will take around 15-20 minutes to heat.</p>
<p>Other factors that can affect the overall heating time:</p>
<ul style="list-style-type: disc;"><li>How much water is in the container? More water equals longer heating time.</li><li>What is the container made out of? Different materials will dissipate heat at different rates which can affect the time to heat the water.</li><li>How well insulated is the container? The better insulated, the shorter the heating time as it reduces overall heat dissipation. Using a hot pad on the bottom of the container and/or covering the top of the container can also help reduce heat dissipation.<br><br></li></ul>
</li></ul>
<h4 title="What is Joule made of?"><strong>What is Joule Sous-Vide made of?</strong></h4>
<ul><li>The metal components of Joule are made from surgical-grade stainless steel. All plastic materials are FDA-certified food-safe plastic.<br><br></li></ul>
<h4 title="How do I store Joule?"><strong>How do I store Joule Sous-Vide?</strong></h4>
<ul><li>Due to its small size, Joule Sous-Vide will easily fit in most standard kitchen drawers or cupboards and Joule Sous-Vide’s power cord is designed to wrap around the circulator when not in use.</li><li>When you’re done cooking with your circulator, we recommend using the app to stop it and unplugging the device before storing. We also recommend letting your circulator cool down before handling, as the lower portion of the device will be quite hot after cooking and you may risk burning yourself if you handle Joule Sous-Vide too soon after the cook is completed.</li></ul>
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<p style="text-align: center;"><br><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | General Info + Questions

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>Important Safeguards</strong></h3>
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Please read the following safety instructions and warnings before operating Joule™ Sous Vide.</span></span></span></p>
<p><br>Click here for <strong><a href="https://www.chefsteps.com/activities/a-complete-guide-to-sous-vide-packaging-safety-sustainability-and-sourcing" target="_blank">A Complete Guide to Sous Vide Packaging - Safety, Sustainability, and Sourcing</a></strong><br><br><br><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;"><strong>Warning! To reduce the risk of burns or injury, we recommend the following</strong>:</span></span></span><br> </p>
<ul><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Follow proper kitchen sanitation and sous vide packaging practices. Consuming raw or undercooked meats, poultry, seafood, shellfish, eggs, or unpasteurized milk may increase your risk of foodborne illness. Use only food-safe packaging.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Read all instructions.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Joule™ Sous-Vide is intended for counter use only.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Spilled food or liquid can cause serious burns. Never use an outlet below the counter, and never use with an extension cord. Always keep the cord outside the reach of children or pets.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Please be careful when removing bags or jars from water heated with Joule™ Sous-Vide, as they can be very hot to the touch. We strongly recommend using tongs or jar lifters.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">To ensure continued protection against risk of electric shock, connect to properly grounded outlets only.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Cooking with Joule™ Sous-Vide can cause pots and other vessels to become very hot to the touch. Do not touch hot surfaces. Always use the pot&#39;s handles or knobs.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">The clip can become hot during cooking. Allow it to cool before touching. The metal foot of Joule™ Sous-Vide can become hot from sitting in heated water. Allow it to cool before handling.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Do not remove Joule™ Sous-Vide from water while it is running — it could spray hot water.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">To protect against electrical shock, do not immerse cord or plug in water or other liquid.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Close supervision is necessary when any appliance is used by or near children.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Keep small parts (propeller and bumper) out of reach of children when performing maintenance on Joule™ Sous-Vide.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Unplug from outlet when not in use and before cleaning. Allow to cool before putting on or taking off parts.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner. Return appliance to the nearest authorized service facility for examination, repair, or adjustment.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">The use of accessory attachments not recommended by the appliance manufacturer may cause injuries.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Do not use outdoors.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Do not let cord hang over edge of table or counter, or touch hot surfaces.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Do not place on or near a hot gas or electric burner, or in a heated oven.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Extreme caution must be used when moving a pot or container full of hot water. Never reach into the water with your hands. Temperatures above 122 °F / 50 °C can scald.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Leave at least one inch of space between the surface of the water and the top of your cooking vessel to avoid risk of hot water splashing from the vessel.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Do not use appliance for other than intended use.</span></span></span><br> </p>
</li><li style="margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Keep the magnetic foot away from cardiac pacemakers and active implantable medical devices (AIMDs). Magnetic interference could impact the functioning of AIMDs.</span></span></span><br> </p>
</li><li style="margin-bottom: 11px;margin-left: 8px;">
<p><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Joule™ Sous-Vide / Turbo is for household use only.</span></span></span><br> </p>
</li></ul>
<p><br><strong><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Notice—To reduce the risk of damaging countertops:</span></span></span></strong><br><br><span style="font-size: 11pt;"><span style="line-height: 107%;"><span style="font-family: Calibri, sans-serif;">Avoid using Joule™ Sous-Vide in pots or vessels placed directly on countertops made of materials such as quartz, granite, or marble. Doing so may damage the countertop. Please consult your countertop manufacturer&#39;s use instructions, and always use Joule™ Sous-Vide with a thick, sturdy trivet or potholder rather than place the pot directly on the countertop. A dish towel may not effectively protect the countertop from damage.</span></span></span></p>
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<p><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | Important Safeguards

<h2 style="box-sizing: border-box;padding: 0px;font-size: 1.5em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 0.83em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">Joule™ Sous Vide for Sage+</strong></h2>
<p> </p>
<h3 style="box-sizing: border-box;padding: 0px;font-size: 1.17em;display: block;margin-inline: 0px;line-height: 1.2;margin-block: 1em;color: #181818;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;white-space: normal;background-color: #ffffff;"><strong style="box-sizing: border-box;font-weight: var(--lwc-fontWeightBold,700);">LED color information</strong></h3>
<p>(Note, the Joule™ Turbo Sous Vide is not currently available in Europe)</p>
<p> </p>
<table border="1" style="width: 100%;"><tbody><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;"><strong>Description</strong></td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;"><strong>Color</strong></td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;"><strong>Joule Turbo sous-vide</strong></td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;"><strong>Original Joule sous-vide</strong></td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Standby / ready.</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/bvrv9hm8vfr9n6mb5g899k5/000003697_1.jpg" alt="solid_white_cropped.gif"></img></p>
<p><strong>Solid white</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p>Ready to pair.</p>
<p>Circulator identify.</p>
<p>Confirm high temp cook.</p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p> </p>
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/xhq577m6x8ht895nxrgm885/000003697_2.jpg" alt="blinking_white_cropped.gif"></img></p>
<p><strong>Blinking white</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">App waiting for circulator to identify itself.</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/phhjjhtv6hmj5h4bm6gg9fp/000003697_3.jpg" alt="double_blinking_white_cropped.gif"></img></p>
<p><strong>Double blinking white</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">No</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Factory reset in progress.</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/3b4wtjhm5znqfgcf6b4htbn/000003697_4.jpg" alt="factory_reset_cropped.gif"></img></p>
<p><strong>Double blinking yellow</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p>Circulator system error. Please power cycle your Joule sous-vide.</p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/qk7pv7873vrrs3f746ck5rt9/000003697_5.jpg" alt="solid_yellow_cropped.gif"></img></p>
<p><strong>Solid yellow</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">No</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes, but on earlier firmware.</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p>Ready to cook.</p>
<p>Cook has finished preheat.</p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/psvqrpkr5brrrvfrjm9nmcjm/000003697_6.jpg" alt="solid_green_cropped.gif"></img></p>
<p><strong>Solid green</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Cook finished.</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/4kjbffv8h9xtvs8jrmgxf5/000003697_7.jpg" alt="double_blinking_green_cropped.gif"></img></p>
<p><strong>Double blinking green</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Confirm high temp when modifying temp during cook.</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/v4jvqfg8x4hfmtb5cp57f/000003414_8.jpg" alt="blinking_green_cropped.gif"></img></p>
<p><strong>Blinking green</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Water is preheating</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/mg37bv4v764nnqsrnpb5cg/000003414_9.jpg" alt="slowly_blinking_orange_cropped.gif"></img></p>
<p><strong>Slowly blinking / breathing orange</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Power was lost / interrupted. Click <a href="https://mybreville.my.site.com/BrevilleCustomerCommunity/s/article-detail-public?language=en_GB&amp;region=uk&amp;brand=sage&amp;knowArtId=kA0QU0000000ua50AA&amp;articleLanguage=en_GB" target="_self">here</a> for troubleshooting.</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/jwrf4kjct787574zwb9rm3nz/000003697_10.jpg" alt="double_blinking_orange_cropped.gif"></img></p>
<p><strong>Double blinking orange</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">No</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Firmware is downloading / updating</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/85stbp2wvkwqnvz5t292sp8/000003697_11.jpg" alt="double_blinking_blue_cropped.gif"></img></p>
<p><strong>Double blinking blue</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Firmware is updating</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/bm9b5vcsnjg38cvfctbgk4s/000003697_12.jpg" alt="solid_blue_cropped.gif"></img></p>
<p><strong>Solid blue</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">No</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Circulator error / needs attention. Please refer to the app for additional information.</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/9skfwf7k6248kr7tqnvvkkj/000003697_13.jpg" alt="double_blinking_red_cropped.gif"></img></p>
<p><strong>Double blinking red </strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr><tr><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Circulator system error. Please power cycle your Joule sous-vide.</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">
<p><img src="https://assets-dam.foodthinkers.com/ZKCA55LU/at/qsnrkvr78nf3nkkn74fwn3f9/000003414_14.jpg" alt="solid_dim_red_cropped.gif"></img></p>
<p><strong>Solid dim red</strong></p>
</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td><td colspan="1" rowspan="1" style="width: 23.3685%;text-align: center;">Yes</td></tr></tbody></table>
<p> </p>
<p> </p>
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<p><br><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | LED color info

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>Minimum / Maximum Heating Temperature</strong></h3>
<p><br>Minimum heating temperature: 68 °F / 20 °C<br>Maximum heating temperature: 197 °F / 92 °C</p>
<p> </p>
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<p><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | Minimum / Maximum Heating Temperature

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>Why is there a confirmation button press starting a cook higher than 85 °C / 185 °F on the Joule™ Sous-Vide</strong><strong>?</strong></h3>
<p> </p>
<ul><li>Due to a safety certification requirement on the Joule™ Sous-Vide, a confirmation button press is required to set a temperature higher than 85 °C (185 °F).</li></ul>
<p> </p>
<p> </p>
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<p><br><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | Why is there a confirmation button press starting a cook higher than 85 °C / 185 °F?

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>What should I do if I see a “low water level” alert?</strong></h3>
<ul><li>
<p>Make sure the bath water is set between the recommended minimum and maximum water depths. Once that&#39;s verified you can choose to resume the cook.<br> </p>
</li></ul>
<p><strong>If you are still receiving the “low water” alert while cook within the recommended </strong><a href="/s/article-detail-public?knowArtId=kA0QU000000Z6VZ0A0&amp;articleLanguage=en_GB" target="_self"><strong>minimum and maximum water depths</strong></a> <strong>, please do the following to troubleshoot:</strong><br> </p>
<ol><li>
<p>Unplug your circulator from the wall and <strong>ensure that your sous vide circulator is completely cool</strong> before next step.<br> </p>
</li><li>
<p><strong>Once you’re certain the circulator&#39;s foot is cool</strong>, remove the foot from the bottom by gently unscrewing.<br><br></p>
</li><li>Check inside the circulator chamber and observe water exit hole to see if there&#39;s any debris or anything there that can block water circulation. You may need to remove the propeller to see more inside the chamber. Remove debris with a tweezer and / or scrub inside with a soft bottle brush.<br><br></li><li>
<p>Check to see that the propeller is not broken, bent, cracked, and properly seated. Rotate the propeller multiple times gently by hand (20-30+ rotations).<br> </p>
</li><li>
<p>Replace the foot and try to cook again.<br> </p>
</li><li>
<p><strong>If you are still receiving the “low water” alert, then please see more detailed info on <a href="/s/article-detail-public?knowArtId=kA0QU000000YvDZ0A0&amp;articleLanguage=en_GB" target="_self">how to clean your circulator</a>.</strong></p>
</li></ol>
<p> </p>
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<p><br><br><br><br></p>

Joule™ Sous Vide for Sage+ | Low Water Alert

<h2><strong>Joule™ Sous-Vide for Sage+</strong></h2>
<h3><strong>How do I factory reset my circulator?</strong></h3>
<ol><li>
<p>Plug in your Joule™ Sous Vide<br> </p>
</li><li>
<p><strong>Immediately</strong> press and hold down the top button for at least fifteen seconds until the light begins blinking yellow. If the light does not begin to blink yellow, please unplug the circulator and try again. (It may be necessary to press and hold the top button as you plug the circulator in.)<br> </p>
</li><li>
<p>Once the light becomes steady and white, the factory reset is complete.</p>
</li></ol>
<p> </p>
<p> </p>
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<p><br><br><br><br> </p>

Joule™ Sous Vide for Sage+ | How do I factory reset my circulator?

<p>This can happen on any espresso machine and is typically caused by one of the following:</p>
<ul><li>
<p><strong>The portafilter wasn’t locked in far enough</strong> (fully tightened). Under pressure, it can loosen and work its way out.</p>
</li><li>
<p><strong>A worn grouphead seal.</strong> As the seal wears, its thickness decreases, and it no longer creates a snug fit for the portafilter, making the portafilter more likely to slip.</p>
</li><li><strong>Overdosed filter basket</strong> - If the filter basket is overfilled, it leaves very little to no headspace, the coffee grounds can expand when they come into contact with hot water. That expansion can increase pressure against the shower screen and contribute to the portafilter loosening or backing out of the grouphead. </li><li>Using an incompatible aftermarket portafilter or grouphead seal </li></ul>
<p> </p>

portafilter unwinding during use

<h2 style="text-align: left;">Issue</h2>
<p>The espresso machine makes a humming or buzzing noise before, during, or after extraction.</p>
<h2>Possible Cause</h2>
<p>The three-way solenoid valve may be dirty or partially blocked, which can cause vibration or humming sounds during operation.</p>
<h2>Tools and Materials Required</h2>
<ul><li>Cleaning disc</li><li>Cleaning tablet</li><li>Sage descaling solution</li></ul>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><thead><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="90%">Instructions</th></tr></thead><tbody><tr><td colspan="1" rowspan="1" valign="top"><strong>1</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Set up the cleaning cycle</strong><br>Insert the one-cup filter basket into the portafilter. Place the cleaning disc inside the basket, then add one Sage cleaning tablet.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>2</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Run the cleaning cycle</strong><br>Start the cleaning cycle as per your machine’s instructions. Once complete, repeat the cleaning cycle one more time using a new cleaning tablet for best results.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>3</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Descale the machine</strong><br>After cleaning, run a full descale cycle using <strong>Sage Descale Solution</strong>. This removes mineral buildup and helps ensure the solenoid valve and internal components are clear.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><strong>4</strong></td><td colspan="1" rowspan="1" valign="top"><strong>Test operation</strong><br>Once cleaning and descaling are complete, test the machine. The humming or buzzing sound should be reduced or eliminated.</td></tr></tbody></table>
<h2>Resolution</h2>
<p>Running two cleaning cycles followed by a full descale usually resolves humming or buzzing noises caused by a dirty solenoid valve. If the noise persists, the machine may need professional servicing.</p>

humming and buzzing noise while in use

<h2>Issue</h2>
<p>Customers may be unsure which products and methods to use for regular cleaning and maintenance of their drip coffee machine.</p>
<h2>Applies To</h2>
<p>All drip coffee machine models, including models with integrated grinders such as the BDC650 Grind Control and BDC600 You Brew.</p>
<h2>Why Cleaning and Maintenance Are Important</h2>
<p>Regular cleaning and maintenance are crucial to keep your Sage drip coffee machine performing optimally. Over time, mineral deposits can build up inside the machine and coffee oils, fine grounds on its removable parts. Without proper cleaning, this can lead to:</p>
<ul><li>Unpleasant coffee taste or odor.</li><li>Slower brewing performance or water flow issues.</li><li>Mineral scaling that affects heating and temperature consistency.</li><li>Premature wear of machine components, including the integrated grinder.</li></ul>
<h2>Recommended Cleaning Products</h2>
<ul><li><b>Sage Descale Solution</b> – for removing mineral buildup inside the machine.</li><li><b>Warm soapy water</b> – for cleaning removable parts like the carafe, basket, and water tank.</li><li><b>Soft, damp cloth</b> – for wiping the exterior housing and control panel.</li><li><b>Small cleaning brush</b> – for dislodging coffee residue from the basket and drip-stop area.</li><li><b>Urnex Grindz Burr Cleaner</b> – for cleaning the integrated grinder and removing coffee oils or flavor residue.</li></ul>
<h2>Cleaning and Maintenance Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><tbody><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="60%">Instructions</th><th colspan="1" rowspan="1" width="30%"></th></tr><tr><td colspan="1" rowspan="1" valign="top"><b>1</b></td><td colspan="1" rowspan="1" valign="top"><b>Clean Removable Parts After Each Use</b>
<ul><li>Remove the carafe, coffee basket, and gold-tone filter (if applicable).</li><li>Wash all parts with warm soapy water and rinse thoroughly.</li><li>Allow to air dry completely before reassembling.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>2</b></td><td colspan="1" rowspan="1" valign="top"><b>Wipe the Exterior and Control Panel</b>
<ul><li>Use a soft, damp cloth to wipe down the exterior housing.</li><li>Do not use abrasive cleaners or immerse the base in water.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>3</b></td><td colspan="1" rowspan="1" valign="top"><b>Clean the Drip-Stop Area</b>
<ul><li>Use a small cleaning brush to gently remove any coffee residue or buildup around the drip-stop spout located under the brew basket.</li><li>Rinse the area with warm water to clear any loosened debris.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>4</b></td><td colspan="1" rowspan="1" valign="top"><b>Descale the Machine Periodically</b>
<ul><li>Run a descaling cycle every 2–3 months using <b>Sage Descale Solution</b> (or more often in areas with hard water).</li><li>Follow the descale instructions in your machine’s user manual.</li><li>After descaling, run 1–2 full water-only cycles to rinse any remaining solution.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>5</b></td><td colspan="1" rowspan="1" valign="top"><b>Maintain the Water Tank</b>
<ul><li>Empty and refill the water tank daily with fresh, cold water.</li><li>Do not leave water standing in the tank for long periods, as it may affect flavor.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>6</b></td><td colspan="1" rowspan="1" valign="top"><b>Maintain the Integrated Grinder (BDC650, BDC600 Models)</b>
<ul><li>Empty the bean hopper and run <b>Urnex Grindz Burr Cleaner</b> through the grinder following the product instructions.</li><li>This removes oils and residue from the burrs, especially if flavored or oily beans were used.</li><li>Use a small brush or vacuum to clear out any leftover grind particles near the burr opening.</li><li>Wipe the bean hopper with a soft, dry cloth before refilling with fresh beans.</li><li>Perform grinder cleaning every 1–3 months for best results and consistent flavor.</li><li>If you use dark roast beans, which are oilier, clean the grinder monthly.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr></tbody></table>
<h2>Resolution</h2>
<p>By performing regular cleaning and maintenance—including grinder care and descaling—your Sage drip coffee machine will continue delivering consistent performance and optimal flavor. Routine cleaning prevents buildup, extends the machine’s lifespan, and ensures fresh-tasting coffee with every brew.</p>

What to use for cleaning

<p style="text-align: center;"><strong><span style="font-family: tahoma, arial, helvetica, sans-serif;font-size: 22px;">My espresso machine does not power on / My espresso machine powers off during operation</span></strong></p>
<h2>Symptoms</h2>
<ul><li>
<p>The power button does not light up</p>
</li><li>
<p>No sounds or signs of activity when attempting to power on</p>
</li><li>
<p>The machine appears completely unresponsive</p>
</li></ul>
<hr></hr>
<h2>Possible Causes</h2>
<ol><li>
<p><strong>Power Supply Issue</strong></p>
</li><li>
<p><strong>Faulty Power Switch</strong></p>
</li><li>
<p><strong>Blown Fuse or Circuit Breaker</strong></p>
</li><li>
<p><strong>Internal Component Failure</strong></p>
</li><li>
<p><strong>Water Leak or Moisture Damage</strong></p>
</li></ol>
<hr></hr>
<h2>Troubleshooting Steps</h2>
<h3>1. <strong>Check Power Source</strong></h3>
<ul><li>
<p>Ensure the power cord is securely plugged into a functioning outlet.</p>
</li><li>
<p>Try a different appliance in the same outlet to confirm power.</p>
</li><li>
<p>If using a power strip or surge protector, make sure it is turned on and working.</p>
</li></ul>
<h3>2. <strong>Inspect the Power Cord and Plug</strong></h3>
<ul><li>
<p>Check for visible damage to the cord or plug.</p>
</li><li>
<p>If damaged, discontinue use and replace the power cord or contact the manufacturer.</p>
</li></ul>
<h3>3. <strong>Reset the Circuit Breaker</strong></h3>
<ul><li>
<p>Some espresso machines have an internal reset switch or fuse.</p>
</li><li>
<p>Check your user manual for the location of the reset button or fuse and follow the instructions to reset.</p>
</li></ul>
<h3>5. <strong>Is it being used in a household power outlet?</strong></h3>
<ul><li>
<p>This appliance is recommended for household use only.  Do not use this appliance for anything other than  its intended use. Do not use outdoors. Do not use in moving vehicles or boats. </p>
</li></ul>
<hr></hr>
<h2>When to Contact Support</h2>
<p>If none of the above steps resolve the issue, contact customer support.</p>
<p style="text-align: center;"> </p>

Espresso Machine Not Powering On

<h2>Issue</h2>
<p>The drip coffee machine displays an error message or code during operation.</p>
<p> </p>
<h2>Symptoms</h2>
<ul><li>An error message or code appears on the display.</li><li>Display shows “ERR” or “ER01.”</li><li>Machine stops brewing and beeps repeatedly.</li><li>Display shows “Too Hot.”</li></ul>
<h2>Possible Causes</h2>
<ul><li><b>ER01</b> (BDC650 and BDC600 models): Caused by buildup detected on the rotating disc and blockage in the grinds chute.</li><li><b>“Too Hot”</b> (BDC450, BDC400, BDC415, BDC455, BDC465 models): Triggered when the machine has brewed multiple times in succession or when mineral buildup restricts water flow, causing the heating element to overheat.</li><li>Any other error code indicates an internal, non-resettable issue requiring repair service.</li></ul>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><tbody><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="60%">Instructions</th><th colspan="1" rowspan="1" width="30%">Description</th></tr><tr><td colspan="1" rowspan="1" valign="top"><b>1</b></td><td colspan="1" rowspan="1" valign="top"><b>For ER01 (BDC650 and BDC600 models)</b>
<ul><li>Wipe and clean the grinds chute disc with a damp cloth.</li><li>Dry the disc thoroughly with a dry cloth or paper towel</li><li>Follow the standard procedure for cleaning the grinds chute to remove any remaining blockage.</li><li>Reassemble and test the machine by brewing a small batch.</li></ul>
</td><td colspan="1" rowspan="1" valign="top">User wiping and drying the grind chute disc on a BDC650 model.</td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>2</b></td><td colspan="1" rowspan="1" valign="top"><b>For “Too Hot” Message (BDC450, BDC400, BDC415, BDC455, BDC465 models)</b>
<ul><li>If the message appears after consecutive brews, unplug the unit and allow it to cool for at least 20 minutes.</li><li>If the message appears during the first brew, it indicates mineral buildup in the water path.</li><li>Perform a full descale using Sage Descaling Solution to clear mineral deposits and restore proper water flow.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>3</b></td><td colspan="1" rowspan="1" valign="top"><b>For Non-Resettable Errors after error 05</b>
<ul><li>Error 03 and 04 Try unplugging the power cord for 1 minute and try again. If any other error code is displayed, it cannot be cleared through user troubleshooting.</li><li>The machine requires professional service to resolve the issue.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr></tbody></table>
<h2>Resolution</h2>
<p>For ER01 and “Too Hot” messages, follow the corresponding cleaning or cooling procedure above. If the issue persists or another error code is displayed, the machine requires service.</p>

Error code

<h2>Issue</h2>
<p>The coffee brewed from the machine tastes sour, bitter, watery, or has a chemical or metallic taste.</p>
<h2>Applies To</h2>
<p>All Sage drip coffee machines, including the Precision Brewer and Luxe Brewer models.</p>
<h2>Symptoms</h2>
<ul><li>Coffee tastes weaker or stronger than usual.</li><li>Coffee has a chemical or metallic aftertaste.</li></ul>
<h2>Possible Causes</h2>
<ul><li>Water not reaching the proper brewing temperature (under-heated water).</li><li>Incorrect grind size (too coarse results in weak coffee; too fine can cause bitterness).</li><li>Improper coffee-to-water ratio (too little or too much coffee grounds).</li><li>Mineral buildup in the water path affecting water flow and temperature.</li><li>Residual oils or old coffee grounds in the grinder or brew basket.</li><li>Residue from previously ground flavored coffee beans in the burr grinder.</li><li>Poor water quality or tap water with strong mineral or chlorine taste.</li></ul>
<h2>Recommended Products</h2>
<ul><li><b>Sage Descale Solution</b> – for removing mineral deposits and improving water flow and heating performance.</li><li><b>Urnex Grindz Burr Cleaner (optional)</b> – for cleaning burr grinders and removing residue or lingering flavors from flavored coffee beans.</li></ul>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><tbody><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="60%">Instructions</th><th colspan="1" rowspan="1" width="30%"></th></tr><tr><td colspan="1" rowspan="1" valign="top"><b>1</b></td><td colspan="1" rowspan="1" valign="top"><b>Check Coffee and Grind Settings</b>
<ul><li>Ensure you are using freshly roasted coffee beans.</li><li>Adjust grind size appropriately – finer for stronger flavor, coarser for milder taste.</li><li>Verify the coffee-to-water ratio matches your desired brew strength (typically 1:15 to 1:17 ratio).</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>2</b></td><td colspan="1" rowspan="1" valign="top"><b>Clean the Grinder</b>
<ul><li>Run <b>Urnex Grindz</b> through it following the product instructions.</li><li>This removes flavor residue or oils that can affect taste, especially from flavored coffee beans.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>3</b></td><td colspan="1" rowspan="1" valign="top"><b>Descale the Coffee Maker</b>
<ul><li>Prepare a descaling solution using <b>Sage Descale Solution</b> and follow the machine’s descaling instructions.</li><li>This clears mineral buildup that can cause poor water heating or off flavors.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>4</b></td><td colspan="1" rowspan="1" valign="top"><b>Run Water Rinse Cycles</b>
<ul><li>Run 2–3 full brew cycles using only fresh water (no coffee grounds).</li><li>This helps remove any remaining cleaner, descaler, or residue from the internal lines.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>5</b></td><td colspan="1" rowspan="1" valign="top"><b>Clean Removable Parts</b>
<ul><li>Wash the carafe, coffee basket, and water tank (precision brewers water tank is not removable but you can still wash the tank just need to hold it at an angle so that only the water tank is under the running water and avoid the digital screen from getting wet) with warm soapy water and rinse thoroughly.</li><li>Allow all components to dry completely before reassembly.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr></tbody></table>
<h2>Resolution</h2>
<p>After completing the grinder cleaning, descaling, and rinse cycles, flavor should return to normal. If the coffee still tastes unusual, review grind size and water quality or try brewing with bottled or filtered water.</p>

Coffee Tastes Sour, Bitter, Watery, or Has a Chemical Taste

<h2>Issue</h2>
<p>The water fill lid is stuck and will not open, or the lid will not stay closed.</p>
<h2>Applies To</h2>
<p>Sage BDC600 and BDC650 drip coffee machines.</p>
<h2>Symptoms</h2>
<ul><li>Water fill lid is stuck and will not open.</li><li>Lid does not stay closed or feels loose.</li></ul>
<h2>Cause</h2>
<p>The spring-loaded lock assembly is defective and must be replaced.</p>
<h2>Tools and Parts Required</h2>
<ul><li>Needle nose pliers</li><li>Flat head screwdriver or butter knife (for prying if lid is stuck closed)</li><li>Replacement spring-loaded lock assembly (replacement clip) <strong>Part number #SP0023337 </strong></li></ul>
<h2>Procedure</h2>
<table border="1" cellpadding="6" cellspacing="0" width="100%"><tbody><tr><th colspan="1" rowspan="1" width="10%">Step</th><th colspan="1" rowspan="1" width="60%">Instructions</th><th colspan="1" rowspan="1" width="30%"></th></tr><tr><td colspan="1" rowspan="1" valign="top"><b>1</b></td><td colspan="1" rowspan="1" valign="top"><b>Remove the Center Portion of the Lock</b>
<ul><li>If the lid is stuck in the closed position, gently pry it open using a <b>flat head screwdriver or butter knife</b>. Insert the tool carefully between the lid edge and the body, applying light upward pressure until the lid releases.</li><li>Once the lid is open, use needle nose pliers to pull up on one of the two fins of the lock clip.</li><li>This will remove the center portion while leaving the housing behind.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>2</b></td><td colspan="1" rowspan="1" valign="top"><b>Remove the Housing</b>
<ul><li>Once the center portion is removed, use the pliers to pull out the housing.</li><li>The easiest method is to pinch the center plastic stem and pull upward.</li><li>After removal, the cavity will be ready for the replacement clip.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr><tr><td colspan="1" rowspan="1" valign="top"><b>3</b></td><td colspan="1" rowspan="1" valign="top"><b>Install the Replacement Clip</b>
<ul><li>Insert the new replacement clip into the open cavity.</li><li>Using pliers, press down on the center portion until it snaps securely into place.</li><li>Open and close the water lid several times to ensure the clip is properly seated and the lid operates smoothly.</li></ul>
</td><td colspan="1" rowspan="1" valign="top"></td></tr></tbody></table>
<h2>Resolution</h2>
<p>After replacing the spring-loaded lock assembly, the water fill lid should open and close smoothly. </p>

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