First Time Setup

Unbox the Dual Boiler™ and open yourself up to a whole new world of café-quality caffeination. In this video, we're going to unbox the machine so you can familiarise yourself with it. 
Let us take you through the different parts and accessories included with your Dual Boiler™ so you can get ready to start making your first cup of coffee.

Unboxing and parts

When you set up your Sage Dual Boiler™, you’re introduced to a new world of coffee in your home. With its unique 4 keys formula and individual boiler features, we will explain all the expert tips for brewing espresso, from dosing to extraction to steam pressure temperature, before delving into detailed setup and use instructions. 

Setting up your machine

Learn how to brew beautiful, café-style lattes, cappuccinos, espresso and more with the Dual Boiler™. We'll guide you through each button on your machine so you can make a marvellous cup of coffee – so let’s get started!

How to use the interface

When setting up your machine, you will be prompted to test for levels of water hardness. This refers to the amount of minerals in the water you use to brew your espresso. Overly hard water can have a negative effect on the taste of your coffee, so knowing your water hardness level is crucial.

Check and set water hardness

Discover the barista's choice for home espresso. Achieve barista-level precision and rich, flavourful results with the SES920, the dual boiler espresso machine.

Dual Boiler Espresso Machine

Experience third wave speciality coffee at home, made possible by the 4 keys formula

The Dual Boiler heating system delivers simultaneous extraction & steam and a heated group head

Professional 58 mm stainless steel portafilter holds a 22g dose with Dual & Single wall filter included

Low pressure pre-infusion followed by 9 bar extraction

Manual hand-crafted microfoam

Get your perfect extraction with volumetric or timed shot control

Intuitive LCD screen & Pressure gauge for precise control

Easy step-by-step 3D interactive setup

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Essential Iced Cold Long Black

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Complete Negroni

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Latte Art

The Rosetta and Tulip are latte art icons, synonymous with atmospheric cafés and delicious espresso. Bring that elegance to your own home and follow this guide to see how it's done.

How to create latte art: the tulip & rosetta

Once you’ve mastered the art of extraction and milk-texturing, it’s time to nail latte art. Are you ready? We'll show you how to create the world-famous latte “heart”. 

How to create latte art: the heart

Learning how to create 'The Dot' is essential to most latte art. The good news is that you can create barista-quality latte art from the comfort of your own home with the Dual Boiler™.

How to create latte art: the dot

With the Sage Dual Boiler™, you can create your own barista-quality third wave speciality coffee at home and finish them off with some inspired latte art for a more professional touch! Join real-life barista, Leo Schmidt as she shows users how to create café-quality latte art with their Sage Dual Boiler™.

How to create latte art

The key to create beautiful latte art with your coffee? Silky smooth milk, which you can manually texture milk with your Dual Boiler™. Let us guide you through how this should be done.


How to automatically texture microfoam milk

Fresh Beans

Welcome to Beans 101, your private masterclass on selecting the best products for your Sage Dual Boiler™. Speciality coffee roaster Paul Geshos from Mecca Coffee describes the beans you need to make the perfect cup of third wave speciality coffee at home.

Choosing the right beans 

Espresso Extraction

With the Smart Grinder™ Pro, espresso enthusiasts can use Dosing iQ® technology to achieve impeccable third wave speciality coffee at home. Follow our step-by-step guide to learn how to grind, tamp and trim espresso using the Smart Grinder Pro, then brew your perfect cup of coffee with the Dual Boiler™.

How to use the Smart Grinder Pro

If you love drinking a Long Black at a café, just wait until you master making one at home in your own kitchen! 

How to make a Long Black

Enjoying third wave speciality coffee is made easy using Sage's 4 keys formula. Find out everything about optimal espresso extraction – and operate your Dual Boiler™ with the skill of a pro.

Getting your first extraction right

Customising Your Machine

You’ve seen countless baristas tamp and trim espresso before making your coffee – and now you're able to do it yourself! We illustrate how tamping subjects espresso to just the right pressure levels, allowing for an evenly distributed grind and better absorption.

How to tamp and trim the dose

If you ever want to override the customisations you've made to your machine and make a fresh start, it's easy to reset the Dual Boiler™ back to its factory defaults. 

How to perform a factory reset 

By adjusting the settings on your Dual Boiler™, you can customise your coffee journey to your unique lifestyle and taste. Let us take you through how it's done.

How to change settings 

Your Dual Boiler™ includes a high-grade milk steamer, which can be used to create café-quality perfectly textured milk for speciality drinks and beautiful latte art. Once you get more familiar with your machine, adjust the steam temperature to suit your taste and preferences by watching this guide.

How to adjust the steam temperature 

The Dual Boiler™ features twin boilers, and allows home-baristas to create perfect espresso extractions – but as with any art, practice makes perfect. To pour a perfect extraction every time, it’s important to fine-tune your shot settings. In this guide we focus on three important customisations: shot volume, temperature and duration.

How to adjust shot volume, duration and temperature

Complete Guide

Become a home barista with Sage’s Dual Boiler™. This machine features two individual boilers, allowing espresso aficionados to make café-quality brews in their own kitchens. We will take you through the exciting journey of mastering the art of coffee with your Dual Boiler™, from understanding our system’s unique “4 keys formula” to creating the perfect cup of coffee.

Complete unboxing and setup

Cleaning Guides

When it comes to brewing high-quality espresso, water quality is a major element. With the Dual Boiler™, users can stay right on top of this by regularly changing and maintaining their water filter. By changing the water filter every 90 days, or whenever 40L of water has been used, you can ensure a perfect-tasting brew.

How to replace the water filter 

Regular maintenance and cleaning is crucial to maintain the performance for your Dual Boiler™. Performing a descale cycle will produce better extractions and prevent a buildup of oils, milk, or coffee grounds. Your LCD will indicate when a descale cycle is needed. The process for the Oracle series works the same, so follow along to see how it's done.

How to perform a descale

A clear water backflush is an important part of the daily cleaning and maintenance of your machine, and we recommend performing one after every coffee-making session as it will help remove any residual oils from the espresso paths.

How to perform a clear water backflush 

To make the most of your machine, regular maintenance and cleaning is crucial – and the smart design of the Dual Boiler™ makes that easy. We'll tell you how to perform a clean cycle to produce better extractions and prevent a buildup of oils, milk or grounds with this step-to-step guide.

How to perform a cleaning cycle 

Without regular maintenance of your shower screen, coffee residue can build up, affecting the taste and quality of your brews. In this video, we will help you avoid this issue by explaining why a clean shower screen produces a better extraction and overall flavour. 

How to clean the shower screen

We recommend emptying and cleaning the drip tray periodically, and certainly when the ‘Empty Me’ indicator pops up. We’ll explore everything you need to know about maintaining the drip tray, from keeping an eye on the indicator to wiping down the storage compartment.

How to clean the drip tray

To create the highest-quality drinks possible, it’s crucial for owners to properly maintain their machine and engage in a regular cleaning routine. This is particularly important for your machine’s portafilter and filter basket. We'll walk you through three easy and effective methods for cleaning the portafilter and filter baskets.

How to clean portafilter and filter basket

Frequent care for your steam wand will produce more consistent pressure levels and contribute to a better-tasting final product. We show you how to clean and unblock the steam wand with your Dual Boiler™.

How to clean and unblock the steam wand

Maintaining and cleaning your Dual Boiler™ is crucial to creating barista-quality third wave speciality coffee at home. Learn how to perform a group head purge before and after each espresso extraction, and maintain your  Dual Boiler™ with ease.

Group head purge

It’s crucial to maintain and clean your machine though regular care. Your filter basket is one of those items – by rinsing it before and after every use, you will ensure a better tasting espresso shot. We explain how to regularly clean your filter basket to avoid buildup of coffee residue and oils.

Filter basket rinse

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This colour is white with white pearl. Surface to be satin matte.

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This colour is dark grey with metallic fleck. Surface to be high gloss.

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the Dual Boiler™

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the Dual Boiler™.
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Tutorials & Guides for the Dual Boiler™

How to create latte art: the tulip & rosetta

Latte Art

How to create latte art: the tulip & rosetta

Easy step-by-step 3D interactive setup

FAQ & Troubleshooting for the Dual Boiler™

the Dual Boiler™

Support Hub

Get more out ofthe Dual Boiler™. Benefits, Access and More.

Get 25% off fresh beans - Save up to £650.

Tutorials & Guides for the Dual Boiler™

How to create latte art: the tulip & rosetta

Latte Art

How to create latte art: the tulip & rosetta

Easy step-by-step 3D interactive setup

FAQ & Troubleshooting for the Dual Boiler™

Get more out of
the Dual Boiler™.
Benefits, Access and More.