Sage Warranty

All goods from the BRG Appliances web shop are subject to statutory warranty rights. Unless otherwise specified below, further claims of the purchaser – for any legal grounds whatsoever – are excluded.  BRG Appliances therefore is not liable for damages caused on the delivery object itself; BRG Appliances is in particular not liable for lost profits or other financial losses of the purchaser. Insofar as a contractual liability of BRG Appliances is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents. The above liability limitation does not apply insofar as the cause of damage is based on intent or gross negligence (where the concept of "gross negligence" exists under applicable law) or personal injury has been caused or to any other liability that cannot be excluded at law. It furthermore does not apply if the purchaser asserts legally regulated claim

Insofar as BRG Appliances breaches an essential contractual obligation ("cardinal obligation") any applicable statutory obligation to indemnify material damages is limited to the typically incurred damages. This includes obligations, the breach of which puts the achievement of the contractual purpose at risk, the fulfillment of which makes the proper execution of the contract possible and on which you usually rely.

If we have agreed to provide supplemental performance by way of replacement delivery, the purchaser is obligated to return the goods that were first shipped back to BRG Appliances, within 30 days and at BRG Appliances cost. Defective goods must be returned pursuant to the statutory provisions. BRG Appliances reserves the right to assert compensation for damages subject to the statutory requirements.

The warranty period is twenty-four months as of delivery.

Sage's Warranty Policy

Please retain your Guarantee card and the Purchase Receipt as proof of purchase in order for your guarantee to be valid. These documents must be presented in the event of making a claim under the terms of the Sage Replacement Guarantee. If the appliance was received as a gift please mark the Guarantee “Gift” and insert against “Date of Purchase”, the date on which the appliance was received.

Sage guarantees all products against defects caused by faulty workmanship and materials for a minimum of twelve months domestic use, scroll down to see a list of products with an Extended Warranty.

During this guarantee period Sage will REPLACE any defective product. However, if the product includes a number of accessories, only the defective part or accessory will be replaced. Sage reserves the right to make minor adjustments instead of replacing the product or accessory. Packaging, instructions, recipes etc. will not be replaced unless faulty.

Subject to your statutory rights as to the merchantable quality of the product or accessory. In the event of a product or accessory being replaced during the guarantee, the guarantee on the replacement will expire at the original date, i.e., 12 months from the original purchase date.

This guarantee excludes defects caused by the product not being used in accordance with instructions, accidental damage, misuse or being tampered with by unauthorised persons. The replacement guarantee also excludes breakages and consumable items such as kneading blade and pan.

If failure or fault occurs, please call our Customer Service Centre on 0808 178 1650 (free form a BT land line) or 0333 0142 970 (from a mobile phone)


1 Year Replacement Guarantee

  • BTM800UK - The Tea Maker
  • BKE820UK - The Smart Kettle
  • BKE590UK - The Soft Open Kettle
  • BKE395UK - The Compact Kettle Glass
  • BRC600UK - The Multi Cooker
  • BSB500UK - The Control Grip All in One
  • BDF500UK - The Smart Fryer


2 Year Repair or Replacement Guarantee

  • BCI600UK - The Smart Scoop
  • BES870UK - The Barista Express
  • BTA840UK - The Smart Toast 4 Slice
  • BTA830UK - The Smart Toast 4 Slice Long Slot
  • BTA820UK - The Smart Toast 2 Slice
  • BBL605UK - The Kinetix Control
  • BES920UK - The Dual Boiler
  • BCG800UK - The Smart Grinder
  • BCG820UK - The Smart Grinder Pro
  • BES980UK - The Oracle
  • BWM620UK - The Smart Waffle
  • BMO734UK - The Quick Touch Microwave


2 Year Repair or Replacement (5 Year Motor Repair) Guarantee

  • BJE820UK - The Nutri Juicer Pro
  • BJE520UK - The Nutri Juicer Plus
  • BJE410UK - The Nutri Juicer
  • 800CPUK - The Citrus Press
  • BEM800UK - The Scraper Mixer Pro


2 Year Repair or Replacement (25 Year Motor Repair) Guarantee

  • BFP800UK - The Kitchen Wizz Pro


7 Year Repair or Replacement Guarantee

  • BBL910UK - The Boss Blender