Sage Guarantee


2. Have the original or a copy of the sales receipt available.

3. Contact Sage Customer Support via phone or through our website.

4. If the product, or one of its parts, qualifies for replacement or service under the Guarantee, Sage will issue a Return Authority number and a pre-paid shipping label via email so that the product may be sent to Sage at no cost to you.  Sage will not accept any returns without prior approval. Upon receipt of the product, Sage may ship the replacement or contact you with further information regarding repair of the product.  Typical turnaround time to address Guarantee claims is up to 15 business days, plus shipping time, depending on your geographical location and type of damage or Guarantee claim.

5. A Sage appliance is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box.  If you believe that your product is DOA, please call Sage within 30 calendar days of the invoice date. Sage will determine whether the product is DOA and will arrange for the DOA product's return and ship you a replacement product at Sage's expense.

6. For additional protection of the product and to ensure secure handling while a product is being returned for any Guarantee repair, Sage recommends that you use Sage's shipping label or a traceable, insured delivery service. Sage is not responsible for any damage while a product is in transit.

7. During the Guarantee period, Sage will repair or replace a defective product at its sole discretion. However, if the product includes a number of accessories, only the defective part or accessory will be replaced.

8. Sage reserves the right to make minor adjustments instead of replacing the product or accessory. Packaging, instructions, recipes etc. will not be replaced unless faulty.


Sage Contact Information                                                                                                                   

Ireland: 1800932369

UK: 08081781650

Germany: 08005053104

Austria: 0800802551

Switzerland: 0800009933

Belgium: 080054155

Netherlands: 08000201741

Luxemburg: 080088072

Spain: 0900 838534

France: 0800 903235

Italy: 80090773

Portugal: 0800180243


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