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SAGE MANUFACTURER GUARANTEE

Updated: February 15, 2026

 

 

1. About this voluntarily 2-year Manufacturer´s Guarantee

BRG Middle East Appliances L.L.C., hereinafter referred to as “Sage”, and our Affiliates including but not limited to the brands Baratza, Beanz, ChefSteps, Lelit, Sage Commercial and others (collectively “Sage,” “we,” “us,” or “our”), provides this Manufacturer Guarantee for Sage products.

 

This Manufacturer Guarantee is a voluntary guarantee provided in addition to your statutory rights. Your legal rights stay the same. You are entitled by law to remedies from the seller free of charge in the event of a lack of conformity, and those remedies are not affected by this Guarantee.

 

 

2. What is covered

This Manufacturer Guarantee covers defects in materials or workmanship that occur during normal, intended use of the product within the applicable Guarantee period.

 

If a defect covered by this Guarantee arises, Sage will, at its sole discretion: 

  • repair the product, or
  • replace the product or the defective part.

If a product is replaced, the original Guarantee period continues from the original purchase date and is not extended.

 

 

3. Duration of coverage

Unless otherwise stated, this Manufacturer Guarantee applies for 2 years from the date of original purchase.

 

Some products or specific components may have a shorter or longer Guarantee period. Where applicable, the relevant Guarantee period will be clearly stated on the product packaging, product documentation, or on the Sage website.

 

 

4. Who is covered

This Manufacturer Guarantee is granted only to the first end-consumer who purchased the product.

 

The Guarantee: 

  • is non-transferable, and
  • does not apply to subsequent owners or purchasers.

 

5. Intended use and territory

Sage products covered by this Manufacturer Guarantee are intended for private household (non-commercial) use only, unless the product is specifically listed under the Sage Commercial product category.

 

This Manufacturer Guarantee applies to products purchased in countries where Sage sells directly to end consumers, as listed under “Support by Country” on the Sage website at the time of your original purchase. A current list of covered countries is available at the Sage website; however, coverage is determined solely by the countries listed as of your purchase date.

 

 

6. What is not covered

This Manufacturer Guarantee does not cover damage, defects, or malfunctions resulting from any of the following circumstances.

6.1 Normal wear, consumables, and cosmetic damage

  • Normal wear and tear resulting from ordinary use or aging of the product or accessory.
  • Consumable and removable parts, including but not limited to seals, filters, glass components, light bulbs, switches, knobs, handles, fuses, or similar wear parts.
  • Superficial or cosmetic damage, including scratches, dents, peeling or flaking paint or coatings, damaged plastic components, or superficial oxidation, unless caused by a defect in materials or workmanship.
  • Aftermarket, non-original, or customised components.

 

6.2 Accidental damage, misuse, or external causes

  • Accidental damage, misuse, abuse, or improper use of the product.
  • Use of the product other than for its intended purpose. 
  • Use of the product outside a private household environment, unless the product is specifically listed under the Sage Commercial category.
  • Damage caused by unusual storage conditions, environmental influences, force majeure events, or other external causes beyond Sage’s control.
  • Breakage of fragile parts or components, including glass, ceramic, or plastic parts.

 

6.3 Lack of maintenance, cleaning, or care

  • Damage or malfunction resulting from inadequate, insufficient, or irregular maintenance of the product.
  • Failure to clean the product properly or regularly in accordance with the user manual.
  • Failure to clean the product adequately, resulting in the build-up of grease, residue, or debris that causes damage, malfunction, safety risks, or fire hazards.
  • Failure to descale the product or manage scale build-up where descaling is required.
  • Failure to use appropriate water filtration or water treatment, to correctly set and manage water hardness, or to use suitable alternative water sources, as described in the product user manual.
  • Use of unsuitable, abrasive, or aggressive cleaning methods, tools, or cleaning products that damage the product.

 

6.4 Installation, electrical supply, and technical conditions

  • Improper installation or failure to follow Sage’s installation instructions.
  • Failure to comply with applicable standards, regulations, or codes.
  • Damage caused by low voltage, voltage fluctuations, power surges, or incorrect electrical supply. This includes, for example, damage caused by faulty household earthing, defective circuit breakers, or defective residual-current devices.

 

6.5 Unauthorised modifications or repairs

  • Modifications, alterations, or repairs not authorised by Sage and/ or not in line with the product compliance regulations.
  • Repairs carried out by persons or service centres not authorised by Sage.
  • Products that have been modified without Sage’s express written consent.
  • Products with a removed, altered, or defaced serial number or product label.

 

6.6 Transport and access-related issues

  • Damage incurred during transport when the product is returned by you to Sage or to a Sage-authorised service centre.
  • Damage resulting from inadequate or unsuitable packaging when returning the product.
  • Any costs related to providing access to the product for servicing.

 

6.7 Contamination and hygiene-related exclusions

  • Contamination, infestation, or the presence of any animal, insect, worm, fungus, mould, or any other organic or biological matter in or on the product.
  • This includes, for example, dead or living pests, mould, grease build-up, residue, or similar substances resulting from lack of cleaning or hygiene.

 

7. Important restrictions

Under this Manufacturer Guarantee: 

  • Sage will repair or replace the product or defective part at its sole discretion. 
  • Refunds are not provided under this Manufacturer Guarantee.
  • No employee, agent, dealer, or other person is authorised to modify this Manufacturer Guarantee or to make any additional guarantees on behalf of Sage.

 

8. How to obtain Manufacturer Guarantee service

To submit a claim under this Manufacturer Guarantee, you must contact Sage Customer Support directly.

 

Manufacturer Guarantee service is provided exclusively by Sage and is not available through retailers. 

 

Cross-border service: Guarantee service is normally provided in the country where the product was originally purchased. For repair or replacement requested outside the country of purchase, please contact Sage Customer Support; Sage may, at its sole discretion, offer service subject to additional terms, costs, and processing times.

 

If you have already initiated a seller or retailer remediation process, please continue with that process as we cannot process duplicate claims for the same defect. This does not affect your legal rights against the seller. To receive service under this Guarantee:

  1. Record the product model number and serial number. These are typically located on a label or moulded into the product housing, often underneath or on the back of the product.
  2. Keep the original or a copy of the sales receipt as proof of purchase.
  3. Contact Sage Customer Support through our website.
  4. If the product qualifies for repair or replacement, Sage will issue a case number and provide a pre-paid shipping label by email. Products returned without prior approval or without using the provided shipping label will not be accepted.
  5. Upon receipt of the product, Sage will repair or replace the defective product or part or contact you with further information. Typical processing time is up to 15 business days, plus shipping time, depending on location and the nature of the claim.
  6. For protection during transport, Sage may provide packaging instructions. Sage is not responsible for damage caused by inadequate packaging.
  7. If the product includes accessories, only the defective product or part will be repaired or replaced.
  8. A product may be considered Dead on Arrival (DOA) if it shows a failure preventing basic operation when first used after opening the box. If you believe your product is DOA, please contact Sage within 30 calendar days of delivery. Sage will assess the claim in its sole discretion and arrange return and replacement where applicable.

 

9. Liability and legal rights

This Manufacturer Guarantee is provided in addition to your statutory consumer rights. In addition, for goods purchased online from our Sage web shop, consumers have certain rights to withdraw their purchases.

 

Nothing in this Guarantee limits or excludes liability where doing so would be unlawful under applicable law. This does not limit liability for death/personal injury caused by negligence or other liability that cannot be excluded under applicable law.

 

To the extent permitted by law, Sage is not liable for indirect, incidental, or consequential losses arising from the use of, or inability to use, the product.

 

 

10. Contact information

Sage Customer Support and further information can be found at: 

https://www.sageappliances.com/en-ae/producthub