Released: 01.01.2025

 

Consumers are entitled to a right of withdrawal when the consumer is any natural person concluding a legal transaction at a distance or outside business premises for purposes that can predominantly not be allocated to their commercial or independent professional activity if the law is not providing an exception.

 

WITHDRAWAL RIGHT FOR SAGE ONLINE SHOP UAE

For goods purchased online from our Sage UAE website, BRG Middle East Appliances L.L.C. (hereinafter “Sage”) offers a total 30 days right to withdraw. Please see also under the below described conditions for additional information and instructions for withdrawal.

 

In general consumers have certain rights to cancel their purchases for online purchased products and collect a full refund within fourteen days without giving reasons. Sage agrees to prolong this right to withdraw to total 30 days. The purchaser is obligated to return the original and non-faulty goods back to Sage, within 14 days after cancellation and at Sage Appliances’ cost. Defective goods must be returned pursuant to the statutory provisions. If the withdrawal right period expires on a non-working day, your deadline is extended till the next working day. Sage Appliances reserves the right to assert compensation for damages subject to the statutory requirements. The right to cancel period is 30 days from the date on which you or a third party designated by you, other than the carrier, have taken possession of the goods.

 

In order to exercise your right of cancellation, you must inform Sage Appliances by clearly stating your decision to cancel this contract. You may use the below cancellation template, which is not mandatory.

 

You may also electronically complete and submit the cancellation template or other clear statement of cancellation on our website at this link If you make use of this option, we will immediately (e.g. by email) send you a confirmation of receipt of such a cancellation.

 

In order to comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

 

Model withdrawal form (this form should only be completed and returned if you want to withdraw from the contract) –

To: BRG Middle East Appliances L.L.C. c/o Regus The Greens

Damac Smart Tower

Office 2314

23rd Floor

Al Barsha Heights

Dubai

I/we* herewith inform you that, in respect of our contract regarding The sale of the following products: [description of the product}*

The delivery of the following digital content: [description of the digital content]*

The supply of the following service: [description of the service]*

I/we* exercise our right of withdrawal.

- Ordered on*/received on* [date of ordering services or receiving goods] –

[Consumer(s)’ name] –

[Consumer(s)’ address] –

[Consumer(s)’ signature] (only if this form is submitted on paper)

 

*Delete or provide supplementary information, as applicable

 

Consequences of cancellation:

If you cancel this contract accordingly, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choice of delivery method other than the cheapest standard delivery offered by us), promptly and no later than fourteen days from the date we receive notice of your cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged for this refund under any circumstances. We may refuse the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

 

You must return or give the goods back to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract or proceed in accordance with our instructions. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We bear the costs of returning the goods.

 

All goods purchased online from Sage web shop are also subject to our SAGE GUARANTEE and statutory consumer rights. Unless otherwise specified below in our “Return Policy” and on our “Sales Terms and Conditions”, further claims of the purchaser – for any legal grounds whatsoever – are excluded. 

 

SAGE RETURN POLICY FOR THE RIGHT OF WITHDRAWAL

A claim of Withdrawal Right service takes place after you clearly stating to cancel the contract in timely manner. Submitting for return is free of charge for the customer if the service is used in the country in which the device was purchased. Pursuant to the “Sage Withdrawal Right”, online purchases can be cancelled within 30 days latest.  The following conditions apply:

• If the items are in new condition with original packaging and accessories, SAGE will offer you a refund based on your original method of payment;
• Sage will not accept returns of parts or accessories;
• The product must be returned to us within 14 calendar days of the issuance of the authorization; and
• If your product was purchased more than 30 days ago, please refer to the Guarantee information found in the box with your product.
• Sage is not responsible for any damage caused by improper or not transport appropriate packaging while a product is in transit.
• This right excludes defects caused by the product not being used in accordance with instructions, accidental damage or misuse.

 

Please follow these instructions, subject to the terms of the Sage Withdrawal Right, to receive a faster service:

1. Contact Sage Customer Support and submit the cancellation template or other clear statement of cancellation on our website at this link.
2.  Write down the product model number and the batch code (this is a 4 digit number).  These can be found on a sticker or moulded into the product housing and are typically located underneath or on the back of the product.
3. Have the original or a copy of the sales receipt.
4. If the product, or one of its parts, qualifies for return under the Withdrawal Right, Sage will issue a Return Authority number and a pre-paid shipping label via email so that the product may be sent to Sage at no cost to you.

 

EXCEPTION TO THE RIGHT OF WITHDRAWAL

This right of withdrawal will not apply in the case of contracts:

• whose object are non-prefabricated goods, made to the consumer's specifications or made for the purpose of meeting the customer's individual needs (”customised goods”);
• whose object are goods which are liable to deteriorate or expire rapidly;
• whose object are goods in sealed packaging which cannot be returned after the package has been opened due to health protection or for hygiene reasons, if the package has been opened after delivery;
•  whose object are goods which are, after delivery, due to their nature, inseparably mixed with other items;
• for the supply of digital content which is not supplied on a tangible medium if the provision has begun with the customer's prior express consent before the end of the period for withdrawal from the contract and after they have been informed by Sage about the loss of the right of withdrawal from the contract.

 

Sage Contact Information: click here to contact us.